RS250 on Qobuz - Skips to Next Song Frequently

Support
#21

@Ziggy

To resolve this issue, you must update both the Rose device’s software and the RoseConnect app to the latest version and then log in again.

I checked your post and it seems to be set to Rose device–>Settings–>System info–>System version information–>4.7 (previous version). Please update your Rose device to the latest version.
If the update does not work on your device, please request an update file via email below.
eunseong96@citech.kr

If you update only RS201 to the latest version, the problem appears to be resolved.

#22

Das hatte ich auch schon öfter…bin auch an einer Lösung interessiert.

#23

@Charly

As I said above, the problem can be resolved by updating both the RoseConnect app and Rose device to the latest version, then logging out of your Qobuz account and logging in again.
If the symptom is still not resolved, please check the version information of your RoseConnect app and Rose device and let me know.

#24

I’m afraid I am another user having the exact same issue.

Songs just randomly skip when using Qobuz on the Rose Connect app. Sometimes they skip after the first few seconds, sometimes the skip towards the end, sometime the first song of an album skips entirely and the album starts on the second song, and sometimes everything plays fine.

I am using a 250 with the latest update via ethernet, and also the latest app on an iPad.

An help would be appreciated.

#25

@Esteban There are two other threads on the same issue: “Skips while playing by its own” and “A problem playing Qobuz tracks”. We are already 12 users affected by exactly the same you describe. In the first of these two threads, Rose promised to fix this issue but it seems that it is not the case yet.

1 Like
#26

@Esteban

As I said above, the problem can be resolved by updating both the RoseConnect app and Rose device to the latest version, then logging out of your Qobuz account and logging in again.
If the symptom is still not resolved, please check the version information of your RoseConnect app and Rose device and let me know.

1 Like
#27

Hello! I have done all of the above and I am afraid the problem still persists.

#28

@ROSEHAN There are two different problems in this thread: One is that Qobuz only plays 30 seconds of each track and the other one is that it skips randomly to the next track. Perhaps the first may be solved as you suggest but the second doesn’t. In “Skips while playing by its own” there are many users with exactly the same issue.

#29

With my RS130, the erratic skip problem (which appeared after a version update) was solved by clearing the memory cache… Since then I clear the cache from times to times, as a preventative measure.

I don’t know if it could apply to your RS250 though…

#30

@Esteban @Alberto @ZABOKS

Please check a few things.

  1. What is the version of your Rose device?
    Rose device–>Settings–>System info–>System version info

  2. Did you play Qobuz music using the RoseConnect app?
    If so, does the same problem occur even if you delete and reinstall the RoseConnect app?

  3. Does the same problem occur even if you reset your Rose device to factory settings?
    Rose device–>Settings–>System settings–>Factory reset

#31

I have told a lot of times that my version is the last one, that I have deleted and reinstalled the Roseconnect app many times and that I have resetted to factory settings my device no less than five times AND THE PROBLEM REMAINS.

#32

Dear Alberto,

I have the same set up as you have, and Qobuz is working fine.

BR,
/Torkel

#33

You are very lucky, @TAA. Unhappily @Meni, @Robtgolfer, @Firestorm , @Jabi, @Ericd, @Bustahip, @Kruss, @Esteban and myself are not.

1 Like
#34

I confirm that the problem persists in my case. And to top it all off, RoseTube no longer works. Money wasted.

#35

@Jabi

RoseTube and YouTube are not exactly the same.
We developed RoseTube based on the API that YouTube publicly supports.
If YouTube makes any modifications or changes, RoseTube may not run smoothly.
In this case, you can resolve this by going to the Rose Store on your Rose device and reinstalling the RoseTube app.

@Alberto

We apologize for the inconvenience.

  1. Does your Qobuz account play music normally when you play it on the Qobuz app itself?
  2. Has your Qobuz account expired?
  3. A new update will be released today.
    Please update your Rose device to the latest version and check if the same issue occurs.
#36

I am tired of absurd automatic answers. Obviously my Qobuz account has not expired. A new update will be released today and, in some other threads, it will be next Monday?

I don’t hear Qobuz with the Qobuz app itself but some other person with exactly the same problem of random skipping does and he commented that it works perfectly.

#37

@Alberto

I have forwarded your issue to the software team and received a response back. They said that the issue is not always occurring but is intermittent, so they don’t know how long it will take to resolve.

We will fix the issue as soon as possible after the update is released today.

#38

I have observed that the issue of skipping to next track also happens sometimes with Qobuz Connect. My only interest in this app was precisely to solve this problem. In fact, I prefer Rose Connect.