Anyone else have an issue with their RS250 randomly going into mute?
The slider shows the song playing but no sound.
Another fun problem after the latest update?
We are aware of this symptom and are currently working on a fix.
Please answer the questions below.
- Are you using an external DAC connected to the RS250?
- If you are using an external DAC, please tell us the model name of the DAC.
- Does the same symptom occur when you turn off RS250–>Input/Output Settings → USB Detailed Settings (gear icon) → USB Audio Volume Control?
Hi
Yes I’m using a holo cyan 2
Following your advice I’ve turned off usb volume control and it seems to have worked.
Previously when I added another album to the queue the first track of the new album was muted.
Thank you for the support 
I think you might be confusing it with the Software Volume Control feature, so please check the picture below to see what it does.
Have you enabled the feature I indicated above?
Do you still see the same problem?
Additionally, please tell me the model name of the DAC you are using to connect to the RS130.
Yes, Kingfish! I have been having the same random mute issue since I purchased my brand new RS130 Network Transport one week ago, and it’s extremely frustrating. I was hoping that yesterday’s RS130 firmware upgrade and Rose Connect Premium upgrade fixed this problem, but it did not. Please note:
- Sometimes the RS130 plays for hours with no muting
- Other times, it literally mutes every other song
- Tonight it muted every song played for about 1-2 hours, and then it started muting every other song
- When a song mutes, sometimes the mute symbol is shown on the screen and other times it is not.
- The song will unmute if I hit the following buttons: Mute, Back, Forward, or Pause/Play.
I am using a Denafrips Terminator II (12th Anniversary) DAC with a USB connection from the RS130. My streaming service is Tidal. I use the Tidal Connect app in my car via my iPhone and the mute issue does not occur.
The RS130 is a beautiful component with superior fidelity over my Bluesound Node X. However, the Bluesound app is much more user friendly to the Rose Connect app, and it has had no bugs during the past 14 months that I’ve owned it. I cannot believe that the $5,200 RS130 has such a poor app. If the muting issue is not resolved soon, I’ll be forced to return it to my dealer and purchase a Lumin U2.
@ROSEHAN/Hifi Rose, please please please fix this issue soon because I really love the RS130’s sound and quality, and do not want to return it. I also encourage you to redesign your app to have the simplicity and intuitiveness of the Bluesound app. Your hardware products are superior, but your app is going to destroy Hifi Rose’s reputation.
Cheers!
I don’t have this problem, at least not yet. But I don’t use an external DAC either.
@Kingfish
Has your problem been resolved? I have not heard from @rosehan or anyone else at Hifi Rose.
I think you might be confusing it with the Software Volume Control feature, so please check the picture below to see what it does.
Have you enabled the feature I indicated above?
Do you still see the same problem?
Additionally, please tell me the model name of the DAC you are using to connect to the RS130.
Hi Jimmy
Yes my issue was solved. I turned off the usb volume control and it’s been mint ever since
Thank you for replying to me, Rosehan. I’m using the Denafrips Terminator II 12th Anniversary DAC. I cannot find the above menu settings in my RS130 or Rose Connect settings menus. The Terminator DAC disables any volume control in my RS130 and Rose Connect, and I’m only able to use the volume of my Pathos TT integrated amplifier.
The muting problem has not occurred the past 2-3 days. It’s interesting that it stopped because I have neither changed any settings during this period nor noticed any updates to the software or firmware.
Jimmy
Dear @ROSEHAN,
I’m sad to say that the muting issue started up again today. Please see my original message above with the details of what I’ve been experiencing. Today the problem was a little different: it muted when I simply selected a specific song to play in my Tidal playlists through RoseConnect. This happened at least twice in the span of a 30 minute listening session. Please advise.
Dear @rosehan / Hifi Rose Help Desk.
I would love to get your feedback on my maddening muting issue. The full refund return period of my RS130 is approaching. I love the RS130’s fidelity sound and prefer to keep it. However, this major muting glitch with the RoseConnect app is very disappointing and an intolerable flaw in my $40,000 hifi system.
Sincerely,
Jimmy
If you enable the USB Audio Volume Control function, the issue will disappear.
The USB Audio Volume Control function cannot be checked in the RoseConnect app, but you can check it by going to the input/output settings on the RS130 and pressing the gear icon in the output section.
If the same symptom occurs even after enabling the USB Audio Volume Control function, please let me know.
Hi @rosehan,
I followed your instructions and enabled the USB Audio Volume Control function and unfortunately the random muting issue has not disappeared. Do you have any other suggestions to solve this problem with my new RS130?