My RS250 started displaying the Rose logo, then a blank screen, then Rose logo repeatedly and won’t start up. I have unplugged it several times and left it unplugged overnight but it is doing the same thing.
Still won’t boot up. Any suggestions?
Please respond to support request!
remove all of the cables and from about 8 inches from a carpeted floor drop it flat on it’s feet and then flip it over and drop it the same distance on it’s top. I had the same issue and that fixed it. The ole’ Fonzy method. But I am still contacting my supplier to get it replaced because who knows when that will reappear after the warranty?
Three days and no response. Has Rose Audio support flown away?
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Has the support from the place where you bought it from flown away?
The place where I bought it from sent me to MoFi.com. The MoFi rep said they have seen this problem a lot. A firmware update was installed by HiFi Rose that is forcing the RS250 to look for voltage of 220V vs. 110 here in the US as explained by MoFi.
Again, MoFi has seen numerous RS250s that have been bricked by firmware. The only solution is to send it to MoFi so they can connect it to 220V and then replace the firmware. The first RS250 I purchased had this problem new out of the box and I had to send it back to the seller and they replaced it. This is the second one (after 3.5 months) that has this issue.
It is too bad Rose HiFi didn’t respond to my message asking for help. I can’t recommend HiFi Rose to anyone. They just don’t care!
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Hello, sorry for the late reply.
There is a COVID-19 epidemic in HIFIROSE, and work has been paralyzed for the time being.
It is our negligence without any excuses.
The RS250 needs to be sent to MOFI.
Also, please let me know the ROSE ID for your RS250.
(RS250 > Settings > SystemInfo > ROSE ID)
Sent to MoFi last Friday. Will you have a firmware update to fix this? This is the second unit that had the problem. MoFi told me the firmware is looking for 220v and if it isn’t there this problem will occur. It just happened without any interaction from me.
Hello,
In fact, the 220V problem you mentioned was resolved immediately when the issue occurred. This part was also confirmed through contact with Mofi. It is possible that the problem is not related to 220V, but something else. I’ll contact Mofi and check it.
I sincerely apologize for the inconvenience.