Rs250a - can’t download tidal

Hey everyone ,

Any idea how I could download tidal onto my rs250a?

I could only upload 1 pic so this is the part where it’s stuck on my mobile

I am stuck on my mobile rose app and nothing happens on my 250a.

TIA

@damien-Lee
Are other apps also failing to scan?
Please send your Settings > System Info > Version and Rose ID to the email below.
shim1691@citech.kr

Thanks for the prompt response. Had replied to your email and as mentioned. My on device rose store is empty as well

@damien-Lee
Your Rose device appears to be connected to the local network, but it seems there is no active external internet connection.
Could you please check by connecting it to a smartphone hotspot or a different network?