Had to have my screen replaced by the factory. When I boot up it comes to the Welcome screen and does not respond to touch control. Is there anyway to do a factory reset without the screen?
If the screen does not respond to touch after replacement and the device is stuck on the Welcome screen, it is unfortunately not possible to perform a factory reset without touch input.
In this case, we kindly recommend the following steps:
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Please power off the device completely and restart it once more to check if the touch function becomes responsive.
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If the issue persists, it is likely related to the touch panel connection or calibration after the screen replacement.
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We recommend that you contact the service center or dealer who performed the screen replacement for inspection or re-calibration.