Silver Remote replacement

Function
#1

Hi, my silver remote stopped working for me. How do I get a replacement?

#2

Bonjour.

Simplement en demandant au revendeur qui va faire une demande au distributeur.
C’est comme ça que j’ai fait changer ma telecommande

Gil

#3

@Augustaprime

We apologize for the inconvenience.
Please check a few things.

  1. Does the same symptom appear even if you replace the batteries in your remote control?
  2. Is your remote control properly connected to the Rose device via Bluetooth?
    www.youtube.com/watch?v=gTHcLYe-OwA
  3. If the remote control does not work even after trying the above two steps, contact the distributor in the country where you purchased the Rose device and request a remote control.
#4

The distributor says they are on back order. It been over a month since I made a claim.

#5

@Blues2uz

Which country’s distributor did you request the remote control from?

We will check if the remote control has been shipped to that country.

And we will ship it immediately when we receive the request from the distributor, but it may take several weeks to arrive.

#6

MoFi distribution is the distributor here in the U.S.

Thanks
Jeff

#7

@Blues2uz

We have a record of sending MoFi a silver remote last June.
We haven’t heard from them since. I’ll check with them.

#8

Thank you very much. Should I follow up with the point of purchase? Mofi has not been very responsible.

Jeff

#9

@Blues2uz

Please write your request and send it to the email below.
I will forward the email you sent to me to the MoFi manager.
eunseong96@citech.kr

#10

Mofi Distribution has reached out to me for mailing info to send me a new remote. Thanks for your help.

1 Like
#11

@Blues2uz

If you have any more problems like this, please let me know.

#12

Thanks for all your help. You rock!