Spotify Connect is not working

With the HiFi Rose RS130, when using Spotify Connect, the music stutters/jerks during the first ~40 seconds of playback. It starts playing, then stops for a few seconds, then resumes — this keeps happening repeatedly at the beginning of tracks.

Additionally, in the Spotify app itself, I cannot select Very High quality — I check the box, but it still plays in normal/ordinary quality and with these stutters.

I’ve tried both Ethernet and Wi-Fi — the issue is exactly the same. I’ve tested with different phones and tablets as controllers — same problem every time.

Other streamers (WiiM Ultra and Gustard R30) play Spotify Connect perfectly without any issues, so the problem is clearly with the RS130.

I’ve already performed a factory reset — it didn’t help.

What could be causing this?

My regular Spotify isn’t playing properly anymore) and I’m not even talking about lossless))) I’m specifically asking about playback in normal high quality…

Sorry, for me it’s lossless.

Sorry I misunderstood.

On Tidal, CD quality is High and Hi-Res Audio is (Max).

Just like on Qobuz.

CD quality is lossless…again, sorry for the inconvenience.

Problem solved. These are new restrictions in our country. VPN solved the problem.

1 Like

@german27051992

We’re glad to hear that the issue has been resolved.
Thank you for letting us know what caused the problem to be fixed.

If you have any other questions in the future, please feel free to let us know.

I don’t think you ever even replied to my request for help – After 2 weeks I returned the RS1340 and RD160. The lack of customer support is really wonderful…

@vicweast

I apologize if you did not receive a response to your request for help.
I checked the post, but I could not find any question from you.

Even if you have returned the RS130 and RD160, if you are still interested in getting an answer to your question, please feel free to ask it again.