Subject: Technical and Commercial Complaint – Lack of Software Update for RS150B
Dear ROSE / HiFi Rose,
I am the owner of your RS150B, a high-end product that I chose not only for its build and sound quality, but also in the expectation of long-term software support, which is now an essential requirement for devices in this category.
To my great surprise and dissatisfaction, I find myself in a situation where certain software updates are currently impossible without the use of an external module.
In 2025, with the technological means available today, I find it frankly unacceptable that a product like the RS150B cannot be updated natively and instead must rely on external solutions.
The use of an additional module such as the RW800, beyond being an evident technical workaround, is in my opinion an aesthetically and conceptually “dirty” solution, completely inconsistent with the philosophy and positioning of a high-end product like mine.
It is paradoxical that a premium device is effectively “capped” by an external add-on to compensate for limitations that should be addressed at the software level.
I find this technical and commercial policy absurd, especially considering the price and target market of the product. A customer who invests in an RS150B should never be forced to accept compromises of this nature.
The solution, allow me to be frank, is extremely simple:
invest in a competent software developer and properly update the system, rather than delegating to external modules what should be handled internally.
I look forward to your official response and to receiving clear explanations regarding your plans for future support of the RS150B, as the current situation is a source of great disappointment for me.
Kind regards