Stock after upgrading

ROSE Products RS250
#1

I just upgraded my 250 and stock in the “Reboot
system now” I can’t seem to do anything since rose connect cannot find my device. Need help here. Thanks in advance

#2

Hello,

  1. Would you turn off WIFI(or Ethernet) and turn ON again?
    RS250 > Settings > WI-FI or Ethernet

  2. Do you see IP address here? What’s written?
    RS250 > Settings > SystemInfo > IP address

#3

As mentioned, everything hang and cannot do anything. Even rotating the knob is not responding. Here’s the screen picture. Even if I turn off and on the power, it will return to the same screen. BTW, I also tried connecting a USB keyboard, and still no response.

20230402_082554
20230402_0825544000×3000 1.56 MB

#4

Hello,

  1. If there’s something connected to USB port, please plug it off.
  2. Doesn’t it response as well when you press the power button?
  3. Have you pulled off the power cable and plug in again?
  4. Would you let me know the MAC address of the RS250? It’s at the bottom of RS250, starts with D0EB
#5

Hi Roselao,

  1. None. I have nothing connected to the 2 USB port.
  2. No response when I short press the power bottom.
  3. Yes. After putting back the power cord, it will booth up and return to the same screen.
  4. DOEB9EOC8F89

Thanks!

#6

Hello,

Would you check the message?

#7

What message? I just send the reply to your 1 to 4 questions.