System Bootup failure

#1

Dear Sir or Madam,

I have a RS150, it suddenly hang when I was listening to Tidal, I waited for over 15 mins and couldnt control anything with the app nor the front panel control, I ended up switch off the system with the power switch at the back, waited for a minute and power it on again, but the system just keep loading or freeze with the Rose bootup logo for over 15mins. I also tried unplugged everything and waited for 15 mins. and turn on the power again, same booting logo showed and thats all. Could you please advise any

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solutions about this issue.

Thanks and Regards,
Cal

#2

Hello,

Contact the distributor of your purchase and they will take action for you.

Thank you,

#3

The RS150 can’t scan my external 4T hd (with over 18,000 songs) , the system just hang in the middle of the progress and I have to press and hold the power at the front to do the restart. I had been using the same hd before taking it for the service. The system sometimes freeze when I listen to tidal, it occurs when I change songs or turn the volume up or down.

#4

Hello,

  1. the system just hang in the middle of the progress and I have to press and hold the power at the front to do the restart
    → Do you mean that the RS150 freezes and touching the display doesn’t work when you scan your 4T HD? If touching the display still works, can you check here?
    RS150B > Settings > SystemSettings > Media Library > Your HDD > You will see number of songs and videos scanned.
    Does it stop when it scans the same number of music and video?

2. I had been using the same hd before taking it for the service.
→ It didn’t happen before service?

3. The system sometimes freeze when I listen to tidal, it occurs when I change songs or turn the volume up or down.
→ Would you try factory reset? (RS150B > Settings > System Settings > Factory Reset)

  1. Would you meesage me know where you purchased your RS150B?
#5

1 and 3
I tried factory reset severval times and I got the screens as attached.

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![20211228_223652|690x345]
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(upload://dHD7wbVx2Bwjk9Xdq72igj89nQE.jpeg)
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#6

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I purchased my RS150 (previous version without the B) from the Hong Kong distributor.

#7

Hello @Cal ,

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