The song cannot be played. Msg

ROSE Products RS150 & RS150B
#1

I been getting this msg a lot. Anybody else?

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#2

Hello @elmostro
We apologize for any inconvenience during use.
Could you please answer my questions below?

  1. When using RoseConnect app, what device are you using?

  2. Does the message appear in all music streaming apps? Or does it only appear in Apple Music?

  3. When the massage pop up, does the music play normally?

  4. Does a message appear when playing a specific song? Or does the message appear in all music? If it appears in a specific song, please tell me the tiltle of the song.

Thank you

#3

iPhone.
All streaming music apps.
It skip to a random song. The songs play fine but after a couple of songs I get the same message.
The message appears every other song. I have to manually go back to the playlist that I was playing.

#4

@elmostro

  1. Could you tell me your In/Out Setting?
  2. Please tell me the connection status of other devices with Hi-Fi Rose device.
  3. If you play the song that skipped, does it play next time?
  4. What did you connect your device? WiFi or Ethernet?
    Thank you
#5

Input
Rsb150b
Output
Balance
Unbalanced

Only Preamp connected

The song will not play unless I refresh the app

Wifi connection

#6

Where can I send the unit for repairs.

#7

Hello @elmostro

It is not a matter of repairing the device.

Final question, when a pop-up message appears

  1. Is it possible to replay the previously played sound source in the playlist?
  2. Is it able to play on Rose device?

Thank you

#8

After the pop-up message I can go back to the playlist but I get the same pop-up message for in every song in the playlist. I have to reboot the unit to get it to play the songs in the playlist.

The rose will also do the same.

#9

Hello @elmostro

Now the same symptoms have been shown to us as well.
For the time being, this symptom will continue to happen.
We will soon find a solution, and update it.

Thank you

#10

Is pretty annoying to have to be going back and forth to the playlist you trying to listening ti. I also started getting a DRM-8 message or some like that. I have no idea why

#11

@elmostro

We have confirmed this phenomenon. We apologize again for any inconvenience caused during use.

Thank you

#12

Having same issue now after latest update!!

#13

What was the problem, as it’s happening to me.
Thanks

#14

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