Thumbnails does not update

Early Access EA Issues
#1

Hi there

My rs520 running 5.8 EA does not update the thumbnail of the track that is being played. Never had this issue before. I mainly use Roon as a pilot of my RS520 - Rose software on IOS is so cumbersome - .
As for Qobuz Connect, no luck on my side: I get the apparel in the list but nothing is broadcast!

Regards
Stéphane

#2

@thecementgarden

I would like to ask you to confirm a few things.

  1. What kind of music did you play when you played music on the RoseConnect EA app? For example, Tidal, Qobuz, SSD built-in music, etc.

  2. When you play music on the RoseConnect EA app, is the album art not displayed?

Can you take a video of the problem you are having and send it to the email below so that I can confirm the exact symptom?
eunseong96@citech.kr

#3

Hi there

I only use Roon as my main source but since I have upgraded my RS520 to the latest OS the visual of the currently playing track is no longer updated!

#4

@thecementgarden

Here are a few things to check:

  1. Does the same issue occur if you factory reset your RS520 and reconnect it to Roon?
    RS520–>Settings–>System settings–>Factory reset
#5

Hi, OS 5.9 solved my issue with thumbnails. :+1:
Everything looks fine now.
Regards,
Stéphane

#6

@thecementgarden

I’m glad the issue is resolved.
If you encounter any other issues in the future, please let me know.