Tidal buffering issue

Function TIDAL / QOBUZ / SPOTIFY
#1

When playing HiRes files from Tidal on my RS130 the stream is interrupted frequently (sometimes every few seconds).
The firmware and apps are all the latest version (5.7)
I have tried the following things:
-enabled caching
-static IP or DHCP
-different DNS
-WiFi
-factory reset
-ethernet is stable, all other applications run without problems (600Mbit/s)
-streaming from Qobuz works without showing any buffering issues
-Rose radio and playback of tracks from the internal SSD works without issues
-logging in and out from Tidal shows no effect
-Tidal settings are correct
-setting time and date to manual shows no effect

Any suggestions on what to try next?

#2

https://support.tidal.com/hc/en-us/articles/360003300458-Clearing-Your-Cache

You’ve probably streamed from the original Tidal app before, do you also have crashes???

The firmware and app are up to date, as you posted, but what about the original Tidal app???

It may be different for you, mine is for Mac OS.

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#3

Tidal works perfectly on Android 15 Phone and Tablet. All apps are the newest version.

#5

Sorry, another stupid question!!!

You write firmware is (5.7)

But we currently have 5.7.07

If that’s the case, I wouldn’t know what to do next.

:v:t2:

#6

Sorry, 5.7.07 is installed. As much as I know no other 5.7.xx version exists.
I hope Rose will chime in and offer support.

#7

It was just a stupid question, I thought you were just shortening it.

Have a nice weekend :v:t2:

#8

Thanks, same to you :grinning:

#9

I have had similar problems.
I was always (2years) using WiFi
Then I read on this forum that wired internet (ethernet) would be better.
So I did that. Connected a cable and selected ethernet on my RS520.
I did not hear any difference though.
Then after some weeks I got interruptions when listening to Tidal.
Nothing had changed in the Rose settings.
Qobuz the same.
Then I fiddled with the internet cable connector inside the Rose connection. Taking the plug out and in again a few times. The result was: no more interruptions.
This was OK for a few days and I got interruptions again. Did the same again and that cured it.
Then again, so I got a brand new cable and things were OK again.
With the new cable the 520 did not start up at all the next morning.
Fiddling again and it started up.
So being fed up, I went back to WiFi and no more interruptions since a few weeks.
I do not know if it is a quality issue of the Rose connector. Could be.
This experience might help you.

Paulus

#10

Hello Paulus,

I have never had any problems with the wired (LAN) internet connection since I started using my 520 in April 2024. My cable was already connected to my old or previous streamer. I bought a CAT8 cable back then and it works from the router to the streamer at the time and to this day with the Rose 520.

My Apple TV, the SMART TV… all via LAN.

Of course only the portable devices like iPhone/tablet via WiFi.

LAN is always better. You always have the full speed that your internet contract includes.

Happy New Year

:v:t2:

#11

Thanks Bonte,
I will do an inspection of the Rose connector.
Maybe some dirt has collected.
Apart from this I am quite happy with my 520.
And happy New Year to you too

#12

I’ve said here several times that I haven’t had any problems with my 520 since the beginning. My box runs a lot (at least 8 hours) a day when I’m off. I hope it stays that way… :v:t2: