Hello , I have an RS130 . I was happy playing music in Tidal, sometimes i play in Spotify. But my preferred music streaming is Tidal. I have a HIFI Rose RD160 DAC.
For already a couple of months, i am not able to play music in TIDAL, neither directly from MY RS-130 nor from my app , Rose HiFi, or Rose one .
I have tried already updating software. Hard start , factory reset , log out of tidal in the RS130 and then log back , And nothing , I get the following error message : “this song cannot be played , the next song will be played” , please help
"We have thoroughly reviewed the issue you reported from various angles, but since we were unable to pinpoint the exact cause, we are reaching out with a few follow-up questions:
- Network Check: Please check if other streaming services, such as RoseTube or Spotify, are working normally (other than Tidal).
- Account & System Info: Please provide your Rose ID and Software Version (you can check this under Settings > System Information)."
Hello , thank you for replying to my email.
Here my answers;
- no problem playing rose tube or Spotify .
- my ROSE ID is: 0D7F01.
System version information: 5.11 (official)
audio firmware version information XMOS 3152
Hope you can help me,
Regards,
Jose R. Fuentes
@Charlie1969
We have not found any specific issues or anomalies that would cause the Tidal app to fail to play solely on your device.
To assist you further, we need to check your account details and provide additional guidance.
Please send an email to shim1691@citech.kr, and we will guide you through the next steps
Is this fixed? I had the same issue but solved it by “deleting the Data” in the Rose Store under the app “Tidal” and afterwards Uninstalling the app on my RS130. After a RS130 restart, I installed the app on the RS130 again and went to the Tidal Section in the Rose App. There I re-logged in (and please ensure that it is the correct user, I had two of them: one Apple Account and direct Login)) and it worked again. Rose RS130 with the latest FW.