Tidal outage.
Yesterday 21.10.2925, there was an Amazon server outage, and Tidal wasn’t working for me for several hours. This evening, all my devices on the same IP address, i.e., two smartphones, received Tidal without a problem, but on this IP address, my Rose 150B, manufactured in March 2022, won’t connect to Tidal at all. It’s been working fine so far. Please help. Serial number: EBL 4203AB000021.
Regards, Tadeusz.
Ok, so here’s a silly question…
Did you completely power off your 150B? (You can also unplug it to make sure.)
The only reason I bring this up is that w the power off vs stand by feature… you may not have fully powered it off.
Please answer the following questions so we can better understand the issue:
-
When you open Tidal on your RS150B, what exactly appears on the screen?
If possible, please take a photo and send it to us. -
When your RS150B is connected to your smartphone through the RoseConnect app, what appears when you open Tidal in the app?
If possible, please take a photo and send it to us. -
Does the same issue occur even after you delete and reinstall the RoseConnect app?
-
Does the same issue occur even after you perform a factory reset on your Rose device?
Rose device → Settings → System Settings → Factory Reset
It appears that there was a recent issue with Tidal, which may be related to the problem you are experiencing.
Well, that’s a stupid question. The first step I always do is a hard reset with every processor.
Well you never know.
I told you it was a silly question… 
You’d be surprised on how many people don’t know how to force a shutdown on a lot of different components.
After closing the Rose HiFi app, the message on the RS130B is the same. I’m sending a photo. It looks like there’s a conflict between the RS130B engine and Tidal. I’m not restoring factory settings yet, as all other functions are working properly. I also have individual preferences for saved outputs and broadcasts.