I am listening to music after some time. The RS 130 playing only some tracks on Tidal. However tidal is playing fine through the iPhone app. I have tried to log out of Tidal on the rose and have rebooted it. No luck. It’s doing the same with Apple Music. Any solutions?
Could you please answer the following questions?
- You mentioned that only some tracks can be played. Are the same tracks always unable to play, or does the issue affect different tracks each time?
- Regarding Apple Music, is the issue only affecting lossless tracks?
If so, this is expected behavior, as HiFi ROSE currently does not support Apple Music lossless playback. - When playing music from TIDAL through the RoseConnect app, does the same issue occur?
- When playing TIDAL tracks on your ROSE device, do you see a “C” (Cache) icon next to the TIDAL icon?
- Aside from TIDAL music, are TIDAL videos playing normally without any issues?
- Does the same issue still occur after performing a factory reset on your RS130 and signing back into your TIDAL account?
You can perform a factory reset here:
RS130 → Settings → System Settings → Factory Reset
Thank you. Your answers will help us investigate the issue more accurately.