“Requested quality is not allowed in user’s subscription”.
I receive that message now. I have a HiRES TIDAL account.
That’s the second day i have issues with Rose APP.
The TIDAL account is working perfectly on my Phone and iPad.
We apologize for the inconvenience.
Could you please check the following items for us?
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After logging out of your TIDAL account on your Rose device and logging back in again, does the same issue still occur?
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If you enter the RoseStore on your device, uninstall the TIDAL app, and reinstall it, does the problem persist?
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When you logged into TIDAL, did you sign in through the RoseConnect app or directly from the Rose device?
@Nuno
If you still experience issues after logging in again, please email us the information below and we will review it further.
- Tidal > MyTidal > Settings > Capture Photo
- If the issue occurs with a specific music source, please provide the music source information.
- Settings > System Info > Rose ID
shim1691@citech.kr