Urgent: Fix for clipping/overdriving VU meters (Promised update by end of September overdue) – RS151

Support Suggestions
#1

Dear Hi-Fi Rose Support Team,

I am writing to follow up once again regarding the ongoing issue with the VU meters. The display needles continue to clip severely, rendering the VU meter feature entirely unusable during daily playback.

You previously assured me that a software/firmware update resolving this calibration issue would be released by the end of September. As September has now passed without a fix or functional update being provided, I am requesting an immediate status update on this matter.

Please provide answers to the following:

  1. Current Status: What is the exact release date for the corrected firmware regarding VU meter scaling?
  2. Hotfix Availability: Is there an estimated timeframe for a temporary patch or hotfix if the main update is delayed?

As a valued customer, I expect the visual user interfaces of a high-end audio component to function flawlessly. I kindly ask that you treat the resolution of this issue with high priority.

Thank you for your prompt response and for providing a definitive timeline.

#2

Hello,

We sincerely apologize, but the work on improving the VU meters is taking longer than expected.

In the meantime, we can provide you with version 5.11.03 if you would like to roll back. If you wish to proceed with this version, please provide us with your email address so we can share the necessary files and instructions.

Thank you for your patience and understanding.

#3

updating to the current Early Access (Beta) Firmware

VU Meters: Running completely smooth, responsive, and working perfectly again!

Minor Cosmetic Bug: On the HDMI output, the album cover in the background is currently rendered quite dim/faint. However, this is purely cosmetic and does not affect performance.

#4

Hello,

Thank you for updating us on the situation.

Regarding the HDMI output, could you please confirm if you mean that the background album cover displayed on your TV appears dimmer than it did before switching to the Early Access firmware?

Also, could you let us know if the difference is quite significant, and what the model name of your TV is?