Wifi Bluetooth disconnect intermittently

Function Eternet & WIFI
#1

For a couple of weeks my WiFi & Bluetooth disconnect intermittently.
There are no connections visible in the RS520 WiFi settings.
When i change the USB slot it gets activated again, sometimes automatically, sometimes by On/Off the WiFi but can also remain inactive. Just changing the USB slot helps sometimes.
Most successful seems to be the middle USB slot while the left and right ones do not become active. Again this is only sometimes not always.

How best to proceed to find out why that is???

#2

What I have noticed is what you describe. I changed slots and even ethernet cable. WiFi was without interruptions but cable seems to be better sound, according to our colleagues on this forum.
When connections are not visible, they do not exist on that moment.
Then I switched the router off and on again. Now after a week of observing I dare to say that there are no more interruptions. I keep my fingers crossed though.

Paulus RS520

#3

Hi thanks,
i always power off the RS520 after use and make a fresh start.
I do not listen music over WiFi or cable, only operate with Rose Connect from Android device.
I also copy my music via WiFi from computer to RS520 SSD. I notice very slow speed and even interruptions while copying files when this problems appear.

Strange is that WiFi and Bluetooth both lose connection simultanously. It looks as if the USB port or the antenna is loosing connection or breaks.

Yesterday i powered off /rebooted the wifi router and today i check to see what happens with those connections. Perhaps it is also because it gets to warm inside the RS520 !?

#4

@Ben

If this problem occurs only with Wi-Fi and Bluetooth, it is likely that there is a problem with the dongle.

Please contact the distributor in the country where you purchased the RS520, tell them about your symptoms, request a new dongle, and connect the new dongle to use it.

Before requesting a new dongle, does the same symptom occur when you factory reset your RS520?
RS520–>Settings–>System settings–>Factory reset

#5

Hello ROSEHAN

i look into it again and follow the steps you suggested.

Also a simple solution would be to buy just any other Bluethooth/WiFi dongle which is compatible. Here some valid recommendations from ROSE will be helpful.

For future cases when there are no more such dongles at the local distributor.

#6

Hello ROSEHAN

i just today understood that all ROSE audio players are only compatible with a single model (NEXT 1265 WBTA) wifi/bluetooth dongle which is only available in South Korea or perhaps from a national Rose distributor.

There are no other dongle brands models working which is strange and outright dangerous because without it the ROSE audio players are not usable.

The RS520 which i have is non operable at the moment because there is no answer from the distributor regarding delivery of a new wifi/bluetooth dongle. Also i can not even buy any other brand which is available here in Europe nor are there any recommendations from Rose for compatible alternatives.

What to do now and in the future if that happens again?
What happens if the dongle breaks again and they are not produced anymore???
Perhaps a more generic driver model can be implemented in the rose audio devices firmware?

#7

@Ben

In which country did you purchase RS520?
I will contact the distributor in your country and ask them to forward the dongle to you.

#8

Hello ROSEHAN

i bought it with shop Project Akustik in Germany.
I opend a support ticket with them on the 3. February.
I asked for a reply on the 12. February.
The told me that they wait for the distributor.
The people with Project Akustik are very responsive with support… but they wait it seems.
…

In the meantime i understood that the Rose Hifi audio players only work with one specific Wifi/Bluetooth device and i am worried what will happen to my RS520 Wifi/Bluetooth connections if those are not available anymore!?

I can give you my personal adress in personal message.

#9

@Ben

We have a large number of these dongles in stock.

Although we would like to deliver the dongle to you, due to regulations, there is no way to repair or purchase accessories other than requesting a distributor in your country.

#10

Hello ROSEHAN
i am not very happy about such a situation.
I wait now 3 weeks and get now answer from the shop that the distributor will deliver a new dongle !!! ???
In normal circumstances this should be a matter of hours to respond positively and deliver a replacement within days.

Also i do not like that there is no alternative to the standard dongle to buy privately as a replacement.
Why is the driver model of Rose audio players built in such a way that there is only 1 type of dongle functioning?
The RS520 which i bought with certain functions is now party disabled because of this.

It means that functions are disabled for ever if i do not get a new dongle.

I would want that there will be another solution i.e. some universal driver model so that other wifi/bluetooth devices from other brands can be used on Rose .

#11

@Ben

Currently, we can only support certain dongles because other dongles do not have drivers compatible with Rose products.

The dongle below is a WIFI/Bluetooth dongle compatible with RS150B and RS520.

  1. NEXT 531WBT from Easynet Ubiquitous
  2. NEXT 1265WBTA from Easynet Ubiquitous

I know that the dongle is difficult to purchase in countries other than Korea.
If you would like to purchase, please contact the distributor in your country to inquire.
eng.hifirose.com/Distributors

#12

Hello ROSEHAN

i already contacted the shop/distributor more than 3 weeks ago.
There is no answer from the distributor. The shop is talking with the distributor but there is no dongle.

There must be another solution i.e. delivery of a replacement and a different driver model so that customers can also buy other wifi/bluetooth dongles.

#13

I am unclear about Blue Tooth functionality on my 150B.

IS BT only for the remote or can one use the 150 as a BT “receiver” such that when turned on it should be recognized by a Windows PC which has BT on and then sound can be transmitted from the PC to the 150?

As it stands the PC does not recognize the 150 in its list of BT devices.

Thanks,

#14

@ironcloudz

BT on RS150b can be connected to BT not only with the remote control but also with PC or mobile devices.

When you enter Bluetooth on RS150b, there is a Bluetooth search button to the left of the ON/OFF button.
If you press that button and at the same time press Search for peripherals on PC, your RS150b will be searched on PC.

#15

What will be with the unsolved case of the broken dongle for which there is no replacement by either the shop nor by the distributor??

Also, why is there only 1 certified model of a dongle? Should there not be a more flexible driver architecture so that different dongles can be bought, Also outside of S. Korea…
What is my RS520 if i do not get a replacement dongle anymore?

#16

@Ben

Currently most countries in Europe are covered by Piega.

Below is information about Piega.

Rose x Piega SA
Talstrasse 88, CH-8808, Pfäffikon SZ, Switzerland

TEL : (+41) 44 725 90 42
URL : https://rosexpiega.de

If you contact them they will be happy to answer you.

#17

I experienced this issue today.

My computer notified me that it lost connection to WebDav. I pinged the IP of the RS520 and got no response. I turned off the wireless in software on RS520 then turned it back on. I performed a ping again and was losing every third to fifth ping. I then rebooted the RS520 and could then get consistent pings, but at over 100ms response times which is too high being that both devices are on my local LAN. I have contact MoFi in the US whom is my distributor. My unit is not quite 2 weeks old. I have, since I’ve owned it, always put it in standby when not in use. I hope the info is helpful.

#18

I’ve had this problems with a semi functioning wifi dongle.
Finally a connected an ethernet cable to the ROSE and the problems disappeared.

The new problem was, getting this repaired and getting a new wifi dongle. Since then the ROSE works with a new wifi dongle…

i do not like at all that only 1 specific wifi dongle works only available in Korea with ROSE instead of many with a plug and play system

#19

I am a new user of RS520. Bought few days ago in Poland. It works with Focal Aria Evo X N4 and I am really happy with the sound. Unfortunately I can only confirm that bluetooth/wifi dongle is a total disaster and the other disaster is that we cannot change it into a good one even for own money. So after 4 days I can confirm everything what i have found on this forum which helped me a lot, thanks to all of you. I hope that there will be no any other technical problems like with players mantioned below, also with two Coctail Audio in the past (which were also from Korea)

  1. The wifi connection is very, very unstable and it is not because of my network which is very fast.and solid In every part of my house, even in the garden. No single problem with Naim Unity Nova and NAD M10 I use also and any other device using WiFi. Anyway, I prefer ethernet connnection so this is minor problem for me.
  2. The quality of this dongle affects also proper work of remote control by bluetooth. Completely not usable. Mainly because of the false spontanic signals from remote to player every few seconds. They do not affect playing but I can observe them on the screen during playing. I have switched to IR and eveything works smooth.

So, Dear Rose, please give us the possibility to change this dongle because of its catastrophic quality (at least in Europe). I believe that this is possible by OTA actualization of the software to adapt RS520 to others.

I will write a message to distributor to change the dongle but according to the problems I have found on this forum I am rather sure that I will be not succesful :slight_smile: It’s a pity also that such nice looking device has such bad and cheap looking WiFi/bluetooth dongle, fortunately on the back.

#20

And one more suggestion regarding wifi/bluetooth. The standards of these connections, especially with ac for WiFi should be upgrade and this is the next reason to change the dongle.