That is, indeed, very bad PR. Failures like these remind me of another company that manufactured surround sound preamps that were notorious for the 12 volt triggers to fail. I owned 3 of them and 2 of them experienced some kind of failure witht the triggers. Needless to say, I wouldn’t buy anything from that particular company again.
The RS 130 sounds really nice with my setup. However, I can’t say how much better as I replaced my amplifier, pre-amp and streamer all in a 4-week period. If I experienced issues like @Gandalf has had, I would get it fixed and sell it or trade it in. The only thing I can say I wasn’t thrilled with was the app (like everyone else). I ended up buying a lifetime subscription to Roon so I haven’t used the app in the last few months now.
I use my streamer quite a bit as one month Roon’s stats showed that I had listed to it for 49 hours in a month! If mine ever experiences a failure, I’d get it fixed and probably get rid of it.