Can anyone else help explain this better than me?

I don’t understand the response here from the Hifi Rose Team. Album art is missing when going to Mac > Rose compared to when we do it from iPhone > Rose. They say it’s technically not possible which can’t be true because I proved it with my TV example.

Hello,

I’m curious if when using the phone vs. The Mac you are using the same type of signal. E.g. WiFi or Bluetooth. Is the RS520 connected using a LAN or WiFi?

Just trying to help narrow down the paths to keep them the same for process of elimination.

Also what are you using to play the music on each?

Apple Music, Tidal etc.

Rob

Yeah it’s always the same signal. Same wifi too. In my example there with the TV, it just works. The technical block that is mentioned makes zero sense to me. I literally prove it should work.