My Rosetube can’t work on the last 2 days,too bad it is X’mas holiday. I have reset my 201 but can’t login Roseyube as always saying wrong password but I have reset and make new password twice. please help
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Please let us know the email address you used for your ROSE account. I will send a temporary password to that email address.
Please note that password changes can only be made through the RoseConnect app.
You can set a new password by going to:
RoseConnect app → Settings → My Page → Edit → Change Password
Hi Eun-Seong,
Thanks to your reply.
It’s a bit strange with my Rose 201. It is normal for a long while without any problem until lately.
Either my iPhone and 201 shows the Rosetube contents but they just can’t play the video. It always saying it has an error, please try later.
My email address is eric300hk@gmail.com.
Once I connected my 201 by sharing the wifi from my iPhone then it can play Rosetube video but then I can’t control the 201.
So I’m so confused ! If I run my 201 by using my home wifi (always in the past) it just can’t play. (Rose FM has no problem)
I have deleted the Rosetube Apps and reinstalled again already.
Now I can connect my iPhone to turn on the 201, with Rosetube shows on my phone and the 201 screen but it just can’t play.
Either the circle keep moving or saying :could not play due to temporary error.please try again later !
Please help.
With my best regards,
I have sent a temporary password to eric300hk@gmail.com
To change your password, you must first log into your Rose account.
Password changes can only be done through the RoseConnect app, not through the web.
You can update your password by following the path below:
RoseConnect App → Settings → My Page → Edit → Change Password
We will look into the RoseTube-related issue in more detail and get back to you.
I have no problem by connect the rose 201 with Rose HiFi Apps but the Roseconnect just not working even though I type in the 168.xxxxxx
As I said,if I connect my Rose 201 by using the hot spot from iphone then it can play rosetube.however then I lost the connection control from Rose HiFi apps
Please let us know your ROSE ID.
You can find it by following this path:
RS201 → Settings → System Info → ROSE ID
1 Like
yes my Rose ID 068BEB
Hi, yes the problem solved. Thank you very much.
May I know what is the problem ?
To explain briefly, this was a bot-related issue.
After receiving your ROSE ID, we updated and corrected the playback version through our server.
Noted with thanks and hopefully not happened again.
I’m glad to hear that the issue has been resolved.
If you have any further questions or concerns in the future, please don’t hesitate to let us know.
Thank you very much
I’m thinking to upgrade to RS451
The RS451 is also an outstanding product.
If you decide to switch to the RS451, please feel free to contact us whenever you have any questions or need assistance.
What about the HUM noise situation ? Is the problem solved?
A very slight noise can occur due to the flow of electrical power.
However, if the humming noise is noticeably loud, it may indicate a defective transformer and could require service or repair.
Please contact the distributor in your country so they can check whether the unit is operating normally.
Hi there, have not playing Rosetube for 2 weeks and cannot play again.
I wonder why it happened ? I have reset to original factory setting but still the same.
@Eric_1428
Please restart your device by unplugging the power cord and plugging it back in,
then check if it plays correctly.
If the issue persists, please let us know the RoseTube version shown in RoseStore.
Thank you.
Morning Han, Thanks to your response. Still not running the video from Rosetube.
version is 5.9.07.60
it happened exactly same as last time.
I’m not hesitate to buy the RS451 as Rosetube is very important to me.
Please help us by checking a few additional points:
- If you go to the Rose Store on your ROSE device, uninstall ROSETube, and then reinstall it, does the same issue still occur?
- Besides ROSETube, do other music streaming apps on your ROSE device play normally?