Connection Failed

#62

@Dominic

  1. Are you using Wi-Fi Modems instead of a Wi-Fi router?
    Please provide the model name of your Wi-Fi router or Wi-Fi Modems.
  2. If you have both a Wi-Fi router and Wi-Fi Modems, it seems to be solved if you connect in the order of Wi-Fi Modem → Wi-Fi Router → Rose.

If you connect directly to the Wi-Fi modem only, it seems that the symptoms of continuous disconnection occur. We recommend that you purchase and use a Wi-Fi router.

Thank you

#63

I’m currently connecting my cable to this

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image3024×4032 2.03 MB

#64

Hi my RS150s cannot connect Rose app

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image3024×4032 2.99 MB

#65

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image1284×2778 170 KB

#66

@SkyWong81

We apologize for any inconvenience during use.
Can you check and try a few?

  1. Is your phone an Android or an iPhone?
  2. Look at the two pictures below. If you look at the two IPs marked in red, only the numbers after the last dot are different, and the rest are the same, meaning they are connected to the same IP.
    image
    image800×450 41.4 KB
  3. Make sure the Wi-Fi connected to your RS150B is the same as the Wi-Fi connected to your phone.

Give it a try, and if there are any problems, please reply.

Thank you