We apologize for the inconvenience.
Could you please help us confirm a few things?
We suspect there may be an LCD-related issue with your RS130.
It appears that you may need to contact the distributor in your country to request a repair inspection.
HiFi ROSE
Had LCD issue on m y RS130 also, it started flickering 2 months before warranty ended, then comes back just 2 weeks after warranty was out of time.
Distributor gave goodwill an replaced LCD Display unit during 6 days without any costs.
I will thank again to Hifi Rose, German distributor and my local Hifi dealer in Bad Schwartau !
Maybe this helps.
I appreciate you taking the time to write this because I suspect many customers are feeling the same way.
First, I want to acknowledge that your concerns are reasonable. There is a significant difference between a company encountering challenges and a company repeatedly communicating that those challenges are being addressed without providing meaningful updates on progress. As customers, we can be understanding of delays and even setbacks. What becomes difficult is the absence of measurable follow-through.
What resonates most with me is your point about trust. Trust is not built through announcements, open letters, or assurances alone. Trust is built when customers can look back six months or a year later and clearly see what changed as a result of those commitments.
Unfortunately, many of the issues discussed throughout this forumāincluding support responsiveness, repair experiences, communication gaps, software concerns, and product reliability questionsāare not new topics. They have been raised repeatedly by multiple customers over an extended period of time. That is precisely why many members are asking for accountability and status updates rather than additional promises.
@ROSEHAN and @moderators, I say this respectfully because I genuinely want HiFi Rose to succeed. The community is not asking for perfection. We are asking for transparency. If an issue is known, acknowledge it. If a fix is delayed, explain why. If a commitment has not yet been met, provide an updated timeline. Most customers are remarkably understanding when they feel they are being kept informed.
What becomes frustrating is when long-standing issues continue to be reported, yet each discussion is met with a new statement of intent rather than a clear report of what has actually been accomplished.
I believe the original poster is asking a fair question: What specific commitments have been fulfilled, what remains outstanding, and what is the plan going forward?
Those answers would go a long way toward restoring confidence and demonstrating that customer feedback is not only being heard, but acted upon.
I wonder if the issue is āmileageā related (i.e. the number of hours the unit is powered up and used) or if it is random? If mileage related, Rose could simply extend the warranty to encompass the current outliers and base future warranty period on the data they collect from this research. After all the product was launched less than three years ago and I suspect that the lifespan of that particular componentry was expected to be longer than 3 three years under normal use conditions.
Hi everyone, I wanted to share a thought about the rash of display failures weāve been seeing lately. Honestly, the only thing missing was this hardware failure on top of all the system bugs weāre already battling every dayā¦ The point is this: the product was launched less than three years ago. Under normal use, the expected lifespan of such a component should be significantly longer than three years. So Iām wondering if the problem is related to āmileageā (i.e., the actual number of hours the unit is left on and in use) or if itās simply a matter of random occurrences. If it were a problem of premature wear related to hours of use, Rose should change its strategy. Instead of washing its hands of the problem, it could: Extend the current warranty to include and cover these anomalous cases. Reschedule future warranties based on the usage data gathered from this research. What do you think? Have any of you who experienced this failure left the unit on for many hours a day? Letās share the data to see if thereās a pattern!
Your account is crucial because it refutes the theory of wear caused by āpower-on stress.ā The display failure on your Hi-Fi Rose RS130 after just 18 months of light, proper use demonstrates that the issue is not related to the number of hours the unit remains powered on. In my opinion, having reported the problem at the 18-month mark, you are fully within the statutory coverage period and are entitled to a free repair.
I did post it several times, use a little power stabilisator like in the picture and all your problems are gone.
I had the flickering and black display issues also and after the use of this stabilisator all problems were gone.
I now used my RS130 for more than a year without display issues.
To test I took away the stabilisator last week and connected the RS130 directly to the 220v outlet and the flickering display was there again within few days.
This stabilisator gives a 220v output regardless if the input is between 210 and 270 volt
Iām convinced that the RS130 is very sensitive to high input voltage which can happen if you have solar panels for example.
Just try it, this stabilisator will cost you around 50 euro.
I use my RS130 for 6-8 hours every day and with this stabilisator without any problems.
My RS130 now is 3 years old.
One would think that a company that was formed around its parent companyās LCD screen technology would know that the screen was prone to damage from voltage fluctuations and spikes and would have built into the unit an appropriate voltage regulator or some other way of dealing with the issue. I am glad this solution works for you Bitspeed.
One would think indeed 
But they didnāt.
Iām for 99,9% convinced it has something to do with these fluctuations but sadly enough I canāt proof it.
But yes, this little hero works for me 
Make sure you buy the right device.
It is not a power filter but a voltage regulator.
Regarding the sound, it has no impact on the sound quality.
At least not for my ears
