I would still recommend that you contact the distributor from whom you purchased your RS130 and explain the situation.
If you have any concerns, please ask them to replace the LCD with a new one or to reinstall the software.
Please address @JonnyP question as these display failures are now being reported at an increasingly concerning rate.
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Thanks, Duffer5 ā appreciate the support. Since originally flagging this, the LCD issue hasnāt returned, and I still have no confidence that replacing the screen or reinstalling the software would make any difference. If Rose are aware of a known screen issue, a simple explanation of the root cause would go a long way toward reassuring me that they actually understand whatās happening.
For context, the blankāscreen behaviour was far more common when I was running everything on my old 1Gb Netgear network. After upgrading my core network to 10Gb UniFi, with a 1Gb SFP+ fibre link to the RS130, stability improved dramatically and the screen issue disappeared for months ā until recently.
All my streaming is through Tidal, and if the screen does go blank, clearing the Tidal cache brings it back instantly. Before putting the RS130 into standby, I now clear the Tidal play queue as well, and since doing that the issue hasnāt returned. Dayātoāday operation has been flawless.
The Rose One app has crashed occasionally, but nothing major.
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Weāre glad to hear that the LCD issue has not reoccurred since it was first reported.
At this time, there is no specific root cause identified on our side related to this issue.
If you experience any LCD flickering or related symptoms again in the future, please let us know.
Hello again,
Unfortunately, the blankāscreen issue has returned with a vengeance while streaming Tidal. The behaviour is consistent and repeatable:
- The screen goes completely blank, although the LCD backlight remains on.
- Music continues to stream normally.
- Attempting to power off the RS130 via the Rose app only works intermittently; at times I have to hold down the physical power button on the unit.
- The Rose One app cannot find the device when this happens ā this is extremely common during the blankāscreen episodes.
- The Rose One app log reports: āserver timeout.ā
- The RS130 is connected via a 1G SFP fibre link to a UniFi switch (SFP+ port).
- None of my other Tidal Connect devices exhibit any issues (KEF LSX II, Cambridge Audio 851N, Lyngdorf MP40 2.1) ā all operate flawlessly.
- All devices, including the RS130, use wired LAN connections (no WiāFi).
- The UniFi network is running the latest hardware and firmware.
I absolutely love the sound of the RS130 paired with the Lyngdorf, but the stability problems are becoming very difficult to live with. No other product Iāve owned has required so many factory resets ā and even then, the fix is now only temporary before the issue returns.
We apologize for the inconvenience.
Could you please help us confirm a few things?
- Does your RS130 only experience the issue where the screen becomes completely blank while the LCD backlight remains on when playing TIDAL content?
- When the screen freeze/blank issue occurs, please take a photo and send it to us.
- We suspect there may be an LCD-related issue with your RS130.
It appears that you may need to contact the distributor in your country to request a repair inspection.
- Does your RS130 only experience the issue where the screen becomes completely blank while the LCD backlight remains on when playing TIDAL content?
Yes appears to be so, I have used the Rose App today, the screen eventually went blank but continued to stream the music. I then switched to the MConnect App playing tidal on the Rose, no screen issues. I am now playing music from my Synology NAS, no screen issues so far.
- When the screen freeze/blank issue occurs, please take a photo and send it to us.
Photo attached below
- We suspect there may be an LCD-related issue with your RS130.
Okay, I did log this issue when my RS130 was in warranty, warranty ran out on the 16/05/2026. I am presuming if the screen does need replacing it will be done under warranty conditions - no charges
It appears that you may need to contact the distributor in your country to request a repair inspection.
Further Update - The screen has just gone blank playing from the Synology NAS
We suspect there may be an LCD-related issue with your RS130.
It appears that you may need to contact the distributor in your country to request a repair inspection.
HiFi ROSE
Had LCD issue on m y RS130 also, it started flickering 2 months before warranty ended, then comes back just 2 weeks after warranty was out of time.
Distributor gave goodwill an replaced LCD Display unit during 6 days without any costs.
I will thank again to Hifi Rose, German distributor and my local Hifi dealer in Bad Schwartau !
Maybe this helps.
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Thank you for the response, another member had the exact same issue as me and had the audio board replaced and that fixed the issue - I will send it in for a warranty repair
Many thanks
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So I put my RS130 in for repair at Henley Audio, provided photo evidence of the issue with the blank screen, pointed them at another forum member that had the exact same issue resolved by replacing the audio board, the fault is intermittent, can occur in days, weeks or months. Becuase they cannot re-create the issue,. this is their response, also bear in mind the fault was reported with Hi_Fi Rose when it was still in warranty:
Thank you for sharing all the information with us. As I mentioned on the call, the unit has been running without any issues. It has now been almost eight days of testing ā using Roon, the HiāFi Rose radio, and currently Tidal ā and I have not seen any blank screen or shifted home screen. Everything appears to be functioning normally.
As the unit is out of warranty, I understand you have already discussed the case with the HiāFi Rose team, who recommended replacing the screen. The cost for this repair would be Ā£1,758.33 + VAT.
My suggestion is to continue testing until the end of this week to see whether the fault reappears. If it does not, the decision to proceed with the LCD replacement will be entirely up to you.
In the meantime, I will forward your fault report to our Rose team to review what solutions or options they may be able to offer. I understand this is a costly repair, and we are here to help ā I will also raise this case with my manager and discuss it further with the HiāFi Rose team to ensure we reach the best possible outcome.
I appreciate you taking the time to write this because I suspect many customers are feeling the same way.
First, I want to acknowledge that your concerns are reasonable. There is a significant difference between a company encountering challenges and a company repeatedly communicating that those challenges are being addressed without providing meaningful updates on progress. As customers, we can be understanding of delays and even setbacks. What becomes difficult is the absence of measurable follow-through.
What resonates most with me is your point about trust. Trust is not built through announcements, open letters, or assurances alone. Trust is built when customers can look back six months or a year later and clearly see what changed as a result of those commitments.
Unfortunately, many of the issues discussed throughout this forumāincluding support responsiveness, repair experiences, communication gaps, software concerns, and product reliability questionsāare not new topics. They have been raised repeatedly by multiple customers over an extended period of time. That is precisely why many members are asking for accountability and status updates rather than additional promises.
@ROSEHAN and @moderators, I say this respectfully because I genuinely want HiFi Rose to succeed. The community is not asking for perfection. We are asking for transparency. If an issue is known, acknowledge it. If a fix is delayed, explain why. If a commitment has not yet been met, provide an updated timeline. Most customers are remarkably understanding when they feel they are being kept informed.
What becomes frustrating is when long-standing issues continue to be reported, yet each discussion is met with a new statement of intent rather than a clear report of what has actually been accomplished.
I believe the original poster is asking a fair question: What specific commitments have been fulfilled, what remains outstanding, and what is the plan going forward?
Those answers would go a long way toward restoring confidence and demonstrating that customer feedback is not only being heard, but acted upon.
I wonder if the issue is āmileageā related (i.e. the number of hours the unit is powered up and used) or if it is random? If mileage related, Rose could simply extend the warranty to encompass the current outliers and base future warranty period on the data they collect from this research. After all the product was launched less than three years ago and I suspect that the lifespan of that particular componentry was expected to be longer than 3 three years under normal use conditions.
Hi everyone, I wanted to share a thought about the rash of display failures weāve been seeing lately. Honestly, the only thing missing was this hardware failure on top of all the system bugs weāre already battling every dayā¦ The point is this: the product was launched less than three years ago. Under normal use, the expected lifespan of such a component should be significantly longer than three years. So Iām wondering if the problem is related to āmileageā (i.e., the actual number of hours the unit is left on and in use) or if itās simply a matter of random occurrences. If it were a problem of premature wear related to hours of use, Rose should change its strategy. Instead of washing its hands of the problem, it could: Extend the current warranty to include and cover these anomalous cases. Reschedule future warranties based on the usage data gathered from this research. What do you think? Have any of you who experienced this failure left the unit on for many hours a day? Letās share the data to see if thereās a pattern!
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The screen on my RS130 developed a fault after roughly 18 months of light use ā only a few hours per week. The unit is always fully powered down after playback, and I donāt use any standbyāscreen features such as the digital clock. Given the price of the RS130, the warranty should reasonably be at least three years, and the replacement screen cost Iāve been quoted is offensive. My issue was reported while the unit was still under warranty, and Iām hoping HiāFi Rose will confirm that the screen or the audio board should be replaced under warranty conditions.
Your account is crucial because it refutes the theory of wear caused by āpower-on stress.ā The display failure on your Hi-Fi Rose RS130 after just 18 months of light, proper use demonstrates that the issue is not related to the number of hours the unit remains powered on. In my opinion, having reported the problem at the 18-month mark, you are fully within the statutory coverage period and are entitled to a free repair.
I did post it several times, use a little power stabilisator like in the picture and all your problems are gone.
I had the flickering and black display issues also and after the use of this stabilisator all problems were gone.
I now used my RS130 for more than a year without display issues.
To test I took away the stabilisator last week and connected the RS130 directly to the 220v outlet and the flickering display was there again within few days.
This stabilisator gives a 220v output regardless if the input is between 210 and 270 volt
Iām convinced that the RS130 is very sensitive to high input voltage which can happen if you have solar panels for example.
Just try it, this stabilisator will cost you around 50 euro.
I use my RS130 for 6-8 hours every day and with this stabilisator without any problems.
My RS130 now is 3 years old.
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One would think that a company that was formed around its parent companyās LCD screen technology would know that the screen was prone to damage from voltage fluctuations and spikes and would have built into the unit an appropriate voltage regulator or some other way of dealing with the issue. I am glad this solution works for you Bitspeed.