Display problem

ROSE Products RS150 & RS150B
#43

@JonnyP

I would still recommend that you contact the distributor from whom you purchased your RS130 and explain the situation.
If you have any concerns, please ask them to replace the LCD with a new one or to reinstall the software.

#44

@ROSEHAN @moderators

Please address @JonnyP question as these display failures are now being reported at an increasingly concerning rate.

1 Like
#45

Thanks, Duffer5 — appreciate the support. Since originally flagging this, the LCD issue hasn’t returned, and I still have no confidence that replacing the screen or reinstalling the software would make any difference. If Rose are aware of a known screen issue, a simple explanation of the root cause would go a long way toward reassuring me that they actually understand what’s happening.

For context, the blank‑screen behaviour was far more common when I was running everything on my old 1Gb Netgear network. After upgrading my core network to 10Gb UniFi, with a 1Gb SFP+ fibre link to the RS130, stability improved dramatically and the screen issue disappeared for months — until recently.

All my streaming is through Tidal, and if the screen does go blank, clearing the Tidal cache brings it back instantly. Before putting the RS130 into standby, I now clear the Tidal play queue as well, and since doing that the issue hasn’t returned. Day‑to‑day operation has been flawless.

The Rose One app has crashed occasionally, but nothing major.

1 Like
#46

@JonnyP

We’re glad to hear that the LCD issue has not reoccurred since it was first reported.

At this time, there is no specific root cause identified on our side related to this issue.
If you experience any LCD flickering or related symptoms again in the future, please let us know.

#48

Hello again,

Unfortunately, the blank‑screen issue has returned with a vengeance while streaming Tidal. The behaviour is consistent and repeatable:

  1. The screen goes completely blank, although the LCD backlight remains on.
  2. Music continues to stream normally.
  3. Attempting to power off the RS130 via the Rose app only works intermittently; at times I have to hold down the physical power button on the unit.
  4. The Rose One app cannot find the device when this happens — this is extremely common during the blank‑screen episodes.
  5. The Rose One app log reports: “server timeout.”
  6. The RS130 is connected via a 1G SFP fibre link to a UniFi switch (SFP+ port).
  7. None of my other Tidal Connect devices exhibit any issues (KEF LSX II, Cambridge Audio 851N, Lyngdorf MP40 2.1) — all operate flawlessly.
  8. All devices, including the RS130, use wired LAN connections (no Wi‑Fi).
  9. The UniFi network is running the latest hardware and firmware.

I absolutely love the sound of the RS130 paired with the Lyngdorf, but the stability problems are becoming very difficult to live with. No other product I’ve owned has required so many factory resets — and even then, the fix is now only temporary before the issue returns.