We are currently reviewing the issue and suggestion.
If you could provide additional details in the comments — such as a clear description of the issue, screenshots, videos, frequency, and information about your audio environment — it would be greatly helpful for our review.
Basic Information
-
Date of post
: November 27, 2025 -
Model name
: All HiFi Rose streamer models -
SW/APP version
: -
Issue description
: Request to display numeric keypad only when entering a PIN code. -
Other environment details (audio equipment, input/output cables, network, etc.)
: -
Source or streaming service
: -
Original post link
: PIN CODE input complicated - #22 by MuP
Status & Action Result
- Action taken
:
-
Sept 19, 2025:
The issue was forwarded to the SQA team with a request for urgent correction. -
Sept 20, 2025:
The SQA team asked the Software Team whether it is possible to hide the PIN code input window for users outside of Europe. -
Oct 23, 2025:
The Software Team reviewed several potential methods—such as determining the user’s country based on MAC address or detecting the region through the active IP address—but was unable to find a reliable solution. -
Oct 30, 2025:
The Software Team reported that they will instead modify the PIN code input interface so that only numeric input is allowed on the keypad.
- Current Status
: The update has been applied to RS451 and RS151 in version V5.9.08, and it will be reflected in the next release for the remaining products.