Rosehan I think you misunderstood! It’s about the update for RSA720 not for RS130. Why are you still selling RSA720 if you haven’t solved the compatibility issues and the USB port functioning issues for a year?
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We are planning to post updates about critical issues on the HiFi Rose Community soon, including progress reports and clear status updates (e.g., “in progress” or “resolved”) for better transparency.
We regret to inform you that the DAC recognition issue when connecting the RS130 and RSA720 has not yet been addressed in a new update. Our development team has confirmed that they are still actively working on resolving this problem.
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Your latest response not only contradicts your July 25th statement, but it underscores a deeper issue that continues to go unaddressed—HiFi Rose publicly stated that an urgent firmware update was underway, yet months later there has been no release, no follow-up, and no clarity.
This ongoing pattern—announcements without execution, promises without timelines—is precisely why users remain so frustrated. You say support will improve, yet our only support channel is this forum, and even here communication is fragmented, technical guidance is minimal, and essential updates remain overdue.
Repeated assurances of “we will do better” lose credibility when the reality reflects the opposite. Calling something urgent in July and leaving it unresolved through October signals either a lack of coordination or a lack of respect for your users’ investment in your products.
We don’t need more promises—we need delivery, transparency, and accountability. Until then, the gap between what HiFi Rose says and what HiFi Rose does will continue to erode trust.
Anyone joining this discussion need only review the very first post in this thread—it’s the same concerns, the same assurances, and now, even less accountability than before. Nothing has improved; if anything, the situation has deteriorated.
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Yet again, HiFi Rose remains silent. Their approach to support feels superficial—apologies and excuses without any meaningful follow-through or change.
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If it is true that it is not broken you should sell it or donate it to charity for a tax deduction. The sooner it is out of your life the happier you will be.
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One Sunday last November, I was so fed up with my Rose 201E that I impulsively bought the EverSolo DMP-A6 Gen 2.
I’d like to mention that I’m 70 years old and have some mild age-related hearing loss (even before, I couldn’t hear the difference between various silver speaker cables, gold-plated connectors, hand-turned absorbers, the cough of fleas, etc.). Furthermore, the Eversolo is a pure streamer, so you need an external amplifier, which is why I’ve reactivated my old Teac AI-501 DA.
After researching and watching various reviews and videos, the user interface was the deciding factor for me.
After two and a half months of use, I can only say what a revelation it is, and I’m annoyed that I didn’t make the switch sooner and instead stuck with the abysmal software of the Rose. Furthermore It should be noted that the Eversole costs half as much as the Rose.
When I see the ease of use and customization options the Eversolo offers compared to the, it’s like night and day.
- Complete operation (including system settings) via app on Mac, iPhone, and iPad, including an one-to-one view of the display.
- Various options and free selection for viewing/sorting music (artist, album, track, year) and not the predefined schemes found on the Rose.
- Various equalizer settings and separate assignment to the outputs, as well as saving the respective settings.
- Hi-Res Apple Music (when available)
- USB-B audio input (DSD512, PCM 768 kHz 32-bit, MQA)
In summary, when I bought the Rose in 2021, it was the ultimate streaming device. Since then, the Rose has missed the boat with its abysmal and buggy software and its disregard for user wishes, including those regarding an user-friendly operation for music selection.
The only things I miss are the clock display in standby mode and a larger screen.
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I really appreciate you sharing this — and I think a lot of owners (myself included) can relate to the emotion behind it: the point where the hardware may be capable, but the day-to-day software experience is what determines whether you actually enjoy listening to music.
Also, thank you for being candid about your hearing. That honesty actually strengthens your point, because what you’re describing isn’t “audiophile hair-splitting” — it’s usability, stability, and control, which matters to everyone regardless of hearing acuity. If a component is frustrating to operate, it stops being a source of enjoyment and starts feeling like a chore.
Your specific callouts are exactly the kinds of things people are looking for in 2026:
- consistent, full-featured control across devices (Mac/iOS/iPad)
- flexible browsing/sorting that matches how you think about music
- easy EQ management and output-specific profiles
- modern service support and ongoing updates
- and a UI that feels intentional, not like an afterthought
And the pricing point matters. If the Eversolo delivers a better day-to-day experience at roughly half the cost, it’s completely reasonable to feel annoyed you didn’t do it sooner.
Totally fair on the two things you miss too — that’s the most balanced part of your post: clock in standby and a bigger screen are real quality-of-life touches, and Rose has historically done “hardware presence” well.
If you don’t mind me asking (and for the benefit of others considering the same move): what was the single biggest “last straw” behavior on the Rose 201E — crashes, slow indexing, unreliable streaming, bad library navigation, or something else?
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To briefly answer your question about what prompted the switch to Eversolo: EVERYTHING! 
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Crashes (Very few, negligible)
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Slow indexing (Indexing in general; for example, I have a Krautrock box set with almost 400 songs, and after indexing, I had almost as many artists listed.)
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Unreliable streaming (occasionally, negligible)
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Bad library navigation (This is the the crucial point why I switched to Eversolo)
The main reason was Rose’s user interface, based on the “Eat or Die” principle, which dictates how I must listen to my music. (I never understood the logic behind it in the four years I used it.) Or in short: Our solution, your problem.
As Customer, I want a device that give me the options I need (which I found with Eversolo).
Furthermore, I was bothered by the salami tactics approach to implementing user requests (minimal to nonexistent) and the slow bug fixes.
Eversolo does have its flaws, but they are so minor (e.g., you can’t turn off the screensaver).
If you want to see how Eversolo handles bugs and user requests, the official forum is recommended: https://forum.zidoo.tv/index.php#eversolo.74
I hope I was able to answer your questions.
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Jay Iayagi had a tour of the EverSolo (Zidoo Technology) facility and he was very impressed by the entire cadre of engineers devoted to monitoring and fixing bugs and feature requests. Updates average about one every six weeks.
They believe in "Have it your way’ rather than the Hifi Rose “My way or the highway”.
I will say that the latest software RoseOne while still not perfect is a huge improvement.
StandardModel
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I don’t think its a “My way or the Highway” when it comes to Rose.
There’s a lot to running a company especially when it comes to the P&L.
Eversolo has a ‘cadre’ of engineers.
What does Rose have?
Honestly I think things could be better if Rose bit the bullet and jumped up to Android 12 which appears to be what everyone else is using.
Trying to build their own OS… (some vendors have done this…) would be a leap too far.
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Need to clarify something…
Its not that I am disagreeing with what you are saying overall.
Its just that a lot of people come here acting like experts yet never have tried to run a company, or a line of business (LoB) where they had to make financial decisions about staffing and setting priorities.
Spotify lossless is a great ‘check the box’ item. Yet in reality… if only a small percentage run Spotify… and most couldn’t hear a difference… is the juice worth the squeeze? Meaning if I were Rose… would I focus on releasing a new app, a new product, or determine what it would take to get Spotify lossless to work?
Now I suspect based on Rose’s comments here… Spotify didn’t backport their latest libraries which is what Rose needs to get lossless to work. Everyone else who apparently has it working seem to be on Android 12 or later.
I could be wrong but hey… give me a better explanation.
Funny how nobody can possibly hear any difference between brands of optical fiber, or, indeed, between fiber and copper (because none exists) but that does not stop people from investing tons of time and money into swapping them around. And mid-market vendors do find it profitable to add SFP jacks to their products.
Spotify Lossless per se may not be worth much, compared to whatever they did before (and company sucks anyway) but being the most popular streaming service it is a major selling point. And an indicator of company’s approach to software engineering.
Using fancy-sounding but misunderstood words like “backporting” does not help here. The SDK is compatible. Full app does need newer Android, but the full Spotify app won’t run on a Rose anyway so its a moot point.
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There also people here who have run businesses and who are experienced enough to have a pretty informed point of view on all this talk (because, in the inevitable absence of any hard business numbers - costs, losses, headcount, investments, profitability, margins, etc. - this will always remain just ‘talk’).
IMHO, it all boils down to what HiFi Rose believes is its business’ ambition and overall stance (and this is reflected very well in the original question at the heart/heading of this thread…).
Business experience and best practice suggest that - over time and with on-going use - consumers/customers will also have a set level of tolerance and can be pretty unforgiving when it comes to indulging companies as they (struggle to) get their house/product experience in order.
The inevitable development of the new Rose One app (years and years after HiFi Rose’s launch of its premium products…) which is inextricably linked to the brand’s User Experience might well be the ultimate test for the business.
New ‘value’ entrants in this market segment have shown that there are viable (and much cheaper and user friendly) alternatives to HiFi Rose’s shortfalls.
If this (much delayed) step is not executed properly, new HiFi Rose customers might be unlikely to go along the same kind of painful nightmare users have had to put up with Rose Connect Premium for all these years.
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I’ll be honest with you that based on a lot of the comments here. I can tell you that many have no clue on what it takes to get a software product out the door.
But to your point about Rose One…
It actually works. Is it perfect no. There are still some quirks.
Like if I filter on RoseTube since I don’t use Tidal … Rose will still recommend music on Tidal. (Really? Then why filter?)
Little things like that.
Again my point about the Android 11 is one that Rose will have to face sooner or later.
Even as they release new products. Note that they could release a new product on Android 12 or later… then migrate older hardware that isn’t discontinued.
The other issue. Support for discontinued products.
For example RS201 is discontinued. In the future RS520 which is their AIO product could be discontinued … will they support it even though they no longer sell it? If not… there goes the resale value.
Note too that the are fixing the PIN thing. Can’t wait for that to happen.
Think Eversolo’s software is flawless? Read the dedicated forum and you’ll understand. You’re free to choose and prefer, of course! Of course, but the perfect, bug-free software has yet to be invented.
Does this apply to everyone, like Auralic? Soon, devices will only be useful as door stops.
There are two issues.
The product being discontinued… and then the company going tits up.
When products are discontinued, there are no more software updates.
For your typical amp, pre-amp, that’s not a major concern so they will last and can be repaired to a point.
Its when you have DACs, or anything that are software controlled where you start to run into issues.
In theory they will still run, however some features may no longer work.
Here’s an example. I have an older model Sony 45" flat panel TV that is over 15yrs old… (I think)
It was a smart TV but now apps like Netflix no longer work. So if you want features you need to buy a fire stick or some other TV app device. The rest of the TV works fine.
When the company goes belly up… the same thing applies, however trying to get spare parts or manuals, diagrams etc… goes away too. Also some companies may do a discount trade in on their older products as a way to keep the customer a customer. No company… that’s not an option.
I don’t think that any things of Eversolo or software ever being bug free or without flaws.
Its just that they happen to have the best UI out there.
The interesting thing… its also probably one of the easier things to fix too.
Within reason. (E.g. migrating up a major release in some software is a total pain.
On paper, I have the Rose and the Eversolo, I assure you it’s not all roses and flowers. 
There are pros and cons on both sides
It would be more accurate to say which device best meets your expectations. Based on this, everyone can decide which one they prefer.
Oh absolutely.
The WiiM and Eversolo Play may have a more intuitive UI, and would probably be graded a little higher.
And yes, to your point… the Rose RS520 offers better hardware. Although on paper, it could be a toss up outside of the amp. Yet the AIO is a sum of all of its parts and it seems to work well together…
I like the RS520 … warts and all. Works as advertised.
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