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Rosehan, what else do you hear about point 3, namely âWe are also preparing an urgent patch for issues with the USB port that arose after the update and will promptly provide a corrected update guideâ? Donât you think you have exceeded any reasonable deadline?
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This issue has already been fixed, and the updated version has been released.
If your Rose device is running Rose OS version 5.9.09, the USB port issue has already been resolved in that version.
Your communication continues to fall below acceptable standards. You now appear to assert that this specific issue has been resolved, yet no such resolution was formally communicated. You further state that a corrected update guide will be providedâpresumably for the RSA720âhowever, that documentation remains outstanding.
Despite repeated assurances over the years that HiFi Rose is committed to improvement and values its user base, the opposite has occurred. Customer service, technical support, and both software and hardware performance have demonstrably declined, placing the brand well below industry standards.
I encourage current users, prospective owners, and the HiFi Rose team to revisit the very first post in this thread. What was true then remains true nowânothing has changed.
HiFi Rose must take immediate and material steps to correct these deficiencies. @ROSEHAN @moderators
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Rosehan I think you misunderstood! Itâs about the update for RSA720 not for RS130. Why are you still selling RSA720 if you havenât solved the compatibility issues and the USB port functioning issues for a year?
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We are planning to post updates about critical issues on the HiFi Rose Community soon, including progress reports and clear status updates (e.g., âin progressâ or âresolvedâ) for better transparency.
We regret to inform you that the DAC recognition issue when connecting the RS130 and RSA720 has not yet been addressed in a new update. Our development team has confirmed that they are still actively working on resolving this problem.
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Your latest response not only contradicts your July 25th statement, but it underscores a deeper issue that continues to go unaddressedâHiFi Rose publicly stated that an urgent firmware update was underway, yet months later there has been no release, no follow-up, and no clarity.
This ongoing patternâannouncements without execution, promises without timelinesâis precisely why users remain so frustrated. You say support will improve, yet our only support channel is this forum, and even here communication is fragmented, technical guidance is minimal, and essential updates remain overdue.
Repeated assurances of âwe will do betterâ lose credibility when the reality reflects the opposite. Calling something urgent in July and leaving it unresolved through October signals either a lack of coordination or a lack of respect for your usersâ investment in your products.
We donât need more promisesâwe need delivery, transparency, and accountability. Until then, the gap between what HiFi Rose says and what HiFi Rose does will continue to erode trust.
Anyone joining this discussion need only review the very first post in this threadâitâs the same concerns, the same assurances, and now, even less accountability than before. Nothing has improved; if anything, the situation has deteriorated.
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Yet again, HiFi Rose remains silent. Their approach to support feels superficialâapologies and excuses without any meaningful follow-through or change.
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If it is true that it is not broken you should sell it or donate it to charity for a tax deduction. The sooner it is out of your life the happier you will be.
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One Sunday last November, I was so fed up with my Rose 201E that I impulsively bought the EverSolo DMP-A6 Gen 2.
Iâd like to mention that Iâm 70 years old and have some mild age-related hearing loss (even before, I couldnât hear the difference between various silver speaker cables, gold-plated connectors, hand-turned absorbers, the cough of fleas, etc.). Furthermore, the Eversolo is a pure streamer, so you need an external amplifier, which is why Iâve reactivated my old Teac AI-501 DA.
After researching and watching various reviews and videos, the user interface was the deciding factor for me.
After two and a half months of use, I can only say what a revelation it is, and Iâm annoyed that I didnât make the switch sooner and instead stuck with the abysmal software of the Rose. Furthermore It should be noted that the Eversole costs half as much as the Rose.
When I see the ease of use and customization options the Eversolo offers compared to the, itâs like night and day.
- Complete operation (including system settings) via app on Mac, iPhone, and iPad, including an one-to-one view of the display.
- Various options and free selection for viewing/sorting music (artist, album, track, year) and not the predefined schemes found on the Rose.
- Various equalizer settings and separate assignment to the outputs, as well as saving the respective settings.
- Hi-Res Apple Music (when available)
- USB-B audio input (DSD512, PCM 768 kHz 32-bit, MQA)
In summary, when I bought the Rose in 2021, it was the ultimate streaming device. Since then, the Rose has missed the boat with its abysmal and buggy software and its disregard for user wishes, including those regarding an user-friendly operation for music selection.
The only things I miss are the clock display in standby mode and a larger screen.
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I really appreciate you sharing this â and I think a lot of owners (myself included) can relate to the emotion behind it: the point where the hardware may be capable, but the day-to-day software experience is what determines whether you actually enjoy listening to music.
Also, thank you for being candid about your hearing. That honesty actually strengthens your point, because what youâre describing isnât âaudiophile hair-splittingâ â itâs usability, stability, and control, which matters to everyone regardless of hearing acuity. If a component is frustrating to operate, it stops being a source of enjoyment and starts feeling like a chore.
Your specific callouts are exactly the kinds of things people are looking for in 2026:
- consistent, full-featured control across devices (Mac/iOS/iPad)
- flexible browsing/sorting that matches how you think about music
- easy EQ management and output-specific profiles
- modern service support and ongoing updates
- and a UI that feels intentional, not like an afterthought
And the pricing point matters. If the Eversolo delivers a better day-to-day experience at roughly half the cost, itâs completely reasonable to feel annoyed you didnât do it sooner.
Totally fair on the two things you miss too â thatâs the most balanced part of your post: clock in standby and a bigger screen are real quality-of-life touches, and Rose has historically done âhardware presenceâ well.
If you donât mind me asking (and for the benefit of others considering the same move): what was the single biggest âlast strawâ behavior on the Rose 201E â crashes, slow indexing, unreliable streaming, bad library navigation, or something else?
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To briefly answer your question about what prompted the switch to Eversolo: EVERYTHING! 
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Crashes (Very few, negligible)
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Slow indexing (Indexing in general; for example, I have a Krautrock box set with almost 400 songs, and after indexing, I had almost as many artists listed.)
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Unreliable streaming (occasionally, negligible)
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Bad library navigation (This is the the crucial point why I switched to Eversolo)
The main reason was Roseâs user interface, based on the âEat or Dieâ principle, which dictates how I must listen to my music. (I never understood the logic behind it in the four years I used it.) Or in short: Our solution, your problem.
As Customer, I want a device that give me the options I need (which I found with Eversolo).
Furthermore, I was bothered by the salami tactics approach to implementing user requests (minimal to nonexistent) and the slow bug fixes.
Eversolo does have its flaws, but they are so minor (e.g., you canât turn off the screensaver).
If you want to see how Eversolo handles bugs and user requests, the official forum is recommended: https://forum.zidoo.tv/index.php#eversolo.74
I hope I was able to answer your questions.
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Jay Iayagi had a tour of the EverSolo (Zidoo Technology) facility and he was very impressed by the entire cadre of engineers devoted to monitoring and fixing bugs and feature requests. Updates average about one every six weeks.
They believe in "Have it your wayâ rather than the Hifi Rose âMy way or the highwayâ.
I will say that the latest software RoseOne while still not perfect is a huge improvement.
StandardModel
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I donât think its a âMy way or the Highwayâ when it comes to Rose.
Thereâs a lot to running a company especially when it comes to the P&L.
Eversolo has a âcadreâ of engineers.
What does Rose have?
Honestly I think things could be better if Rose bit the bullet and jumped up to Android 12 which appears to be what everyone else is using.
Trying to build their own OS⌠(some vendors have done thisâŚ) would be a leap too far.
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Need to clarify somethingâŚ
Its not that I am disagreeing with what you are saying overall.
Its just that a lot of people come here acting like experts yet never have tried to run a company, or a line of business (LoB) where they had to make financial decisions about staffing and setting priorities.
Spotify lossless is a great âcheck the boxâ item. Yet in reality⌠if only a small percentage run Spotify⌠and most couldnât hear a difference⌠is the juice worth the squeeze? Meaning if I were Rose⌠would I focus on releasing a new app, a new product, or determine what it would take to get Spotify lossless to work?
Now I suspect based on Roseâs comments here⌠Spotify didnât backport their latest libraries which is what Rose needs to get lossless to work. Everyone else who apparently has it working seem to be on Android 12 or later.
I could be wrong but hey⌠give me a better explanation.
Funny how nobody can possibly hear any difference between brands of optical fiber, or, indeed, between fiber and copper (because none exists) but that does not stop people from investing tons of time and money into swapping them around. And mid-market vendors do find it profitable to add SFP jacks to their products.
Spotify Lossless per se may not be worth much, compared to whatever they did before (and company sucks anyway) but being the most popular streaming service it is a major selling point. And an indicator of companyâs approach to software engineering.
Using fancy-sounding but misunderstood words like âbackportingâ does not help here. The SDK is compatible. Full app does need newer Android, but the full Spotify app wonât run on a Rose anyway so its a moot point.
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There also people here who have run businesses and who are experienced enough to have a pretty informed point of view on all this talk (because, in the inevitable absence of any hard business numbers - costs, losses, headcount, investments, profitability, margins, etc. - this will always remain just âtalkâ).
IMHO, it all boils down to what HiFi Rose believes is its businessâ ambition and overall stance (and this is reflected very well in the original question at the heart/heading of this threadâŚ).
Business experience and best practice suggest that - over time and with on-going use - consumers/customers will also have a set level of tolerance and can be pretty unforgiving when it comes to indulging companies as they (struggle to) get their house/product experience in order.
The inevitable development of the new Rose One app (years and years after HiFi Roseâs launch of its premium productsâŚ) which is inextricably linked to the brandâs User Experience might well be the ultimate test for the business.
New âvalueâ entrants in this market segment have shown that there are viable (and much cheaper and user friendly) alternatives to HiFi Roseâs shortfalls.
If this (much delayed) step is not executed properly, new HiFi Rose customers might be unlikely to go along the same kind of painful nightmare users have had to put up with Rose Connect Premium for all these years.
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Iâll be honest with you that based on a lot of the comments here. I can tell you that many have no clue on what it takes to get a software product out the door.
But to your point about Rose OneâŚ
It actually works. Is it perfect no. There are still some quirks.
Like if I filter on RoseTube since I donât use Tidal ⌠Rose will still recommend music on Tidal. (Really? Then why filter?)
Little things like that.
Again my point about the Android 11 is one that Rose will have to face sooner or later.
Even as they release new products. Note that they could release a new product on Android 12 or later⌠then migrate older hardware that isnât discontinued.
The other issue. Support for discontinued products.
For example RS201 is discontinued. In the future RS520 which is their AIO product could be discontinued ⌠will they support it even though they no longer sell it? If not⌠there goes the resale value.
Note too that the are fixing the PIN thing. Canât wait for that to happen.
Think Eversoloâs software is flawless? Read the dedicated forum and youâll understand. Youâre free to choose and prefer, of course! Of course, but the perfect, bug-free software has yet to be invented.
Does this apply to everyone, like Auralic? Soon, devices will only be useful as door stops.