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Rosehan, what else do you hear about point 3, namely âWe are also preparing an urgent patch for issues with the USB port that arose after the update and will promptly provide a corrected update guideâ? Donât you think you have exceeded any reasonable deadline?
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This issue has already been fixed, and the updated version has been released.
If your Rose device is running Rose OS version 5.9.09, the USB port issue has already been resolved in that version.
Your communication continues to fall below acceptable standards. You now appear to assert that this specific issue has been resolved, yet no such resolution was formally communicated. You further state that a corrected update guide will be providedâpresumably for the RSA720âhowever, that documentation remains outstanding.
Despite repeated assurances over the years that HiFi Rose is committed to improvement and values its user base, the opposite has occurred. Customer service, technical support, and both software and hardware performance have demonstrably declined, placing the brand well below industry standards.
I encourage current users, prospective owners, and the HiFi Rose team to revisit the very first post in this thread. What was true then remains true nowânothing has changed.
HiFi Rose must take immediate and material steps to correct these deficiencies. @ROSEHAN @moderators
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Rosehan I think you misunderstood! Itâs about the update for RSA720 not for RS130. Why are you still selling RSA720 if you havenât solved the compatibility issues and the USB port functioning issues for a year?
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We are planning to post updates about critical issues on the HiFi Rose Community soon, including progress reports and clear status updates (e.g., âin progressâ or âresolvedâ) for better transparency.
We regret to inform you that the DAC recognition issue when connecting the RS130 and RSA720 has not yet been addressed in a new update. Our development team has confirmed that they are still actively working on resolving this problem.
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Your latest response not only contradicts your July 25th statement, but it underscores a deeper issue that continues to go unaddressedâHiFi Rose publicly stated that an urgent firmware update was underway, yet months later there has been no release, no follow-up, and no clarity.
This ongoing patternâannouncements without execution, promises without timelinesâis precisely why users remain so frustrated. You say support will improve, yet our only support channel is this forum, and even here communication is fragmented, technical guidance is minimal, and essential updates remain overdue.
Repeated assurances of âwe will do betterâ lose credibility when the reality reflects the opposite. Calling something urgent in July and leaving it unresolved through October signals either a lack of coordination or a lack of respect for your usersâ investment in your products.
We donât need more promisesâwe need delivery, transparency, and accountability. Until then, the gap between what HiFi Rose says and what HiFi Rose does will continue to erode trust.
Anyone joining this discussion need only review the very first post in this threadâitâs the same concerns, the same assurances, and now, even less accountability than before. Nothing has improved; if anything, the situation has deteriorated.
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Bla, Bla, Bla. And Bla. To many words. And nothing happens.
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Yet again, HiFi Rose remains silent. Their approach to support feels superficialâapologies and excuses without any meaningful follow-through or change.
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Unfortunately, still no word from Hifi Rose.
I contacted the distributor for Germany by email and phone. Thatâs Piega/Hifi Rose in Switzerland. Customer service promised me over a week ago that they would look into it. To this day, I havenât heard anything. During the phone call over a week ago, they told me that the RA280 couldnât simply be replaced, as the other RA280s they had tested in the meantime all had the same problem with the volume potentiometer. As if I had to wait for a new volume potentiometer. Yesterday, I spoke with the German retailer. He told me exactly the same thing. However, heâs going to provide me with a loaner unit, since Hifi Rose refuses to send a new one. Because, as I said, this new unit will probably have the same problem. There must be some real geniuses working at Hifi Rose. Iâll be looking at other manufacturers. Itâs a shame. The RA280 sounds really good. But Iâve lost all confidence in the design of these devices. Once I get my amplifier back and the warranty has expired, Iâm worried something else might break. Like I said, I used to have a Lyngdorf TDAI 3400 and a Yamaha A-S3200. I never had any problems with those. Weâll see what the future brings.
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