Impossible to play many Qobuz tracks

#1

Until this evening my Rose 150B was working fine with Qobuz in Rose One. Now, however, many tracks are not playable. The spinning wheel appears and after some seconds a message tells that the track is not playable and next track will be reproduced. This happens with many different discs. Furthermore I have played them a lot of times in the past without any issue.

I have resetted the device and installed again the Qobuz app and the problem persists. I have unistalled and reinstalled the Rose One app too.

I have heard Qobuz in my computer and the same tracks are not playable. It seems that it is a problem of Qobuz not related to Rose.

#2

I can confirm this issue. It has been happening very frequently this evening in my ROON with Qobuz, and it actually started a couple of days ago. Before that, I noticed the same behavior in the evenings with Tidal. It doesn’t seem to be related to my network, but rather to bugs on the streaming platforms themselves.

#3

It seems that the issue has been fixed by Qobuz and everything works fine again.

#4

Hello all who are having this problem. The problem persists for me. Interestingly, only when I use the Rose app and my RS130 as the playback device. If I listen using Quobuz and my Mac or iPad as the source, the “impossible to play” track plays fine.

I’m glad to read it has cleared up for some. Hopefully, for the rest of us it will soon.

#5

@Poppirose130

Please check the following:

  1. Are other streaming apps working normally except for Qobuz?
  2. Does the same issue occur even after logging out of your Qobuz account and logging back in?
  3. Please go to the RoseStore app on your Rose device, uninstall Qobuz, and then reinstall it.
  4. Does the same issue occur even after performing a factory reset on your Rose device?
    Rose device → Settings → System settings → Factory reset
#6

I think I was too optimistic yesterday. Now, when playing the eleventh track of Schumann`s Dichterliebe by Wunderlich, the bar stops when the music ends and the Rose 150 B doesn’t reproduce the last seconds of silence nor the next songs of the queue. I if click in the next track symbol, the spinning wheel appears some seconds and the message “track not playable” appears. It reproduces the thirteenth track. This does not happen when doing the same in Qobuz in the computer.

#7

Thanks for responding. Some follow-on information…

Qobuz is the only streaming app I use so I cannot answer the first question.

I just uninstalled/reinstalled and logged back into Qobuz. Doing so did not solve the problem.

I have not done a factory reset. Really prefer not to if I can avoid it. I’m neither a tech savvy person or a young person and that process is not fun for me. Actually, not having to perform this kind of ongoing setup or maintenance is was a key deciding factor in purchasing the RS130.

#8

I have made a factory reset and the problem with the concrete track of Schumann’s disc has disappeared. Considering I did the same on Wednesday, ¿how many factory resets should I make to have a fine working of my RS 150B?

#9

Thank you, Alberto. Your experience is helpful to me.

#10

Performing factory resets is de rigueur with Rose streamers. How you have avoided performing a factory reset with your 130 thus far is extraordinary.

2 Likes
#11

Hello, Eleven.

Sadly, I have not been able to avoid completing a factory reset, but each experience has been relatively high an admittedly low tolerance, frustration scale.

I still play CDs and occasionally, vinyl. The ease of use is something I crave. Although I’ve been streaming for only eight or nine years, I thought I was well beyond the early adopter stage.

The RS130 replaced a gen 4 Bluesound Node. While the Node punched well above its weight, the Rose streamer sounds better in all measures, and a lot better in some, the Node was a works every time, simple to own piece of gear, though.

Once I’m convinced a reset is the answer, I’ll do it.

#12

I embrace all media: vinyl, silver discs, streaming, my own ripped library over the network. There is still something about the whole ceremony of putting on a record and dropping the needle. Sure the background noise is higher but it is still a satisfying experience. It is amazing the resurgence vinyl is having. Sales eclipsed $1B last year.

1 Like
#13

Qobuz is migrating their content distribution network and things are not working well right now.

Qobuz native app gets higher priority from them than system integrsators (e.g. Rose) and Rose might be trying to pull from a different server than the native app (or any other device that supports Qobuz). People using other devices (or even native app) are also reporting intermittent problems.

#14

I’m having the same issue with Qobuz and Apple Music—neither will play any tracks. Tidal works fine, though.

I’ve tried every possible fix, but Qobuz and Apple Music won’t play on the RS150B, while they work just fine on my phone. Any ideas why?

#15

Completed all of the steps suggested, unfortunately, the problem still exists.

Looking forward to there being a resolution, whether the issue resides with Qobuz, or Rose.

#16

Dear HiFi Rose users

We are currently investigating the intermittent playback issues occurring with Qobuz and Apple Music.

At this time, we have not been able to reproduce the same issue on our side.

However, based on reports from other streamer communities and devices, it appears that Qobuz may be in the process of migrating its content delivery network, which could be causing instability.

It is also possible that the Qobuz native app is being given higher priority than integrated systems like Rose, and that Rose may be attempting to retrieve content from different servers than the native app.

We will continue to investigate further, and once we identify the root cause, we will inform you promptly.

1 Like
#17

I’m seeing something similar, but slightly different. I have a RS-151 device, and use Qobuz as my music streaming service. Lately I’m getting “I/O error” on quite a few different tracks, but ONLY when playing through the Rose app. When using the Qobuz app and AirPlay, the exact same track works fine.

The album where I’m seeing this is: “Aventine (Bonus Track Version)”, by Agnes Obel

Track 7 is called “The Curse”. That’s the one that keeps having errors. Having a reliable way to reproduce the problem might be helpful so I thought I’d throw this out there.

Brian

#18

@Bjnelson104

Please help us clarify a few things:

  1. You mentioned that you are experiencing “I/O error” on multiple tracks when playing Qobuz through the RoseConnect app.
    Is the issue occurring only on Track 7 (“The Curse”) from the album Aventine (Bonus Track Version) by Agnes Obel, or are there other tracks that also fail to play?
  2. Does the same issue occur when playing the same track directly on the Rose device (not through the RoseConnect app)?
  3. After logging out of your Qobuz account and logging back in, does the issue still persist?
#19

Update.

While this issue is not completely cleared up, my experience for the last 15 or so albums is one “unable to play” track in three or four albums versus one or more per album just two weeks ago.

Since I’m a full album listener, even once in three or four albums is disruptive, but there is clearly improvement. For this, I am appreciative.

Please keep working (not sure if it is a Qobuz or Rose issue) and thank you for the good work so far.

#20

It is a Qobuz issue. They are moving to a different content distribution network and things have been working oddly for weeks. They promise it will get settled soon… Nothing much Rose could do about it.