Hi all,
Following on from my RS130 dying after the latest software update I am having a nightmare getting the RS130 repaired. The couriers booked by my retailer dropped it and damaged it very badly, sigh… Do not know how long a replacement will take.
In the email about the damage I was forwarded from the repairers It contained this information
Hi ****,
Please see photos attached of how this unit arrived here. The top right corner of the unit has been damaged. I will let you know the cost of a replacement front panel. Regarding the repair it appears a firmware update has caused some units Main PCB to malfunction. We do not have the replacement part in stock, some are on order, but it may be a few weeks before we see them.
Best regards,
So it was caused by the firmware update and ‘some’ units have malfunctioned because of this.
I hold HiFi Rose responsible for all of this trouble caused by their software update.
Is there an official response from HiFi Rose about this? Are they withdrawing the update - is there an official email to RS130 owners not to update in case it damages their units?
Conrad