Another example of an RS130 dying and not turning on
More examples of the same issue with not turning on
More quality control issues
@ROSEHAN It would be nice if you could share the “Rose position” on the matter.
Is Rose aware of any general issue? Is Rose investigating on the latest firmware standby issue?
Meanwhile, to avoid risks, I decided to switch off the automatic standby. I’m leaving the unit always on. Is it correct?
Some official words/comments by Rose would really be nice…
We apologize for the late response.
We are currently investigating this issue.
We have not yet been able to reproduce the issue on our end, and we will work to resolve it as soon as possible.
We apologize for any inconvenience.
I quote your opinion
“Even worse the repaired units seem to fail a lot as well.”
I’ll rephrase this myself. You wrote that repaired devices are returned to their owners after service, only to have the same problem resurface. So far, this is an isolated case; others have issues but haven’t had their devices repaired. I don’t dispute this, but I do question your statement that there are countless such devices, which is not true, as there aren’t many examples of people experiencing problems after receiving their devices from service.
I really hope that Rose can make the software as perfect as possibile, fixing all the bugs and improving things.
In terms of hardware this streamer has really a lot of great components and, sound wise, it is stunning. I have had other high-end streamers and the RS130 can compete (slightly different signature) with 10-15k$ streaming units.
I have seen at least 3 people complain about this on the forums
Have you heard of three people who took their device to a repair shop and then returned it with the same problem?
And how many people have you heard of who took their device in for repair for this reason and didn’t have the problem?
And even if you’re not talking about this problem, three people isn’t a common occurrence, as you wrote in your post…
While thousands of people have bought HifiRose products and do not complain!!!
Well, my multi-thousand pound streamer is currently shipping to the repair warehouse because of a fault that seems fairly common for RS130’s. I only had it for a few months and I do not know how long I will be without it. So I think I am within my rights to complain.
It’s quite legitimate to complain, I would be the first to be angry with a broken Rs130. However, I would not make a generality
Gillesbonatti
Unfortunately, these types of devices can be nerve-wracking, but you have to remember that a lot of these devices have already been sold, and you have to be honest about how many people have problems and how many are satisfied with devices like the RS 130 and RS 151. You have to trust that the engineers will deal with the problems and that everything will be fine with the next update.
Problems need to be reported because engineers have to fix them; it’s their responsibility. But it’s important to remember that users of other devices costing two or three times as much also sometimes experience problems with their streamers.
The problem with the Rose is that it’s a device with many additional features, such as a complex radio, tilt indicators, YouTube, a clock, large display etc., that many other companies don’t include in their devices, and these devices can play tricks.
I completely agree, the complexity compared to others is really huge, I have an RS 130 and so far I haven’t had any problems. But I haven’t updated to the latest version of the software yet. Now the HiFi Rose app needs to improve a lot, it is behind Aurender and Eversolo for sure.
Reports of HiFi Rose hardware failures are escalating at an alarming rate. Despite this trend, the company has issued no formal communication or disclosure regarding the nature or extent of these defects. As this forum constitutes the principal channel for customer service, HiFi Rose bears a duty to provide clear and timely updates concerning the causes, scope, and remediation of these failures.
The continued lack of disclosure gives rise to the appearance that HiFi Rose is withholding material information—information essential for current customers to evaluate service and warranty obligations, and for prospective customers to make informed purchasing decisions.
Accordingly, we hereby request that HiFi Rose immediately issue a public statement addressing these failures, including: (1) the identified causes; (2) corrective and preventative measures being implemented; and (3) explicit guidance for existing and future customers.
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You can’t use this forum as a gauge to say that “failures are escalating at an alarming rate”. This has to be the strangest audio forum I’ve ever seen.
You’re right that forums can sometimes exaggerate issues—but in this case, it is the appropriate gauge. This forum is the only customer service channel HiFi Rose provides. There is no published phone support or direct customer contact.
That means when multiple users report failures here, it isn’t just “noise”—it’s the only transparent window customers have into real product performance and service experiences. Without official communication from HiFi Rose, this forum becomes the de facto record of problems and resolutions.
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@conrad
I’m noob here but I was surprised by the forum.
You might have a problem yes, but as other said you are just generalizing the case with bringing one or two other cases you are having.
And about repairing, it’s dealer’s responsibility not direct from the manufacturer so all may have different experience and I got that.
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The growing reports of hardware failures deserve acknowledgment and clarity, yet silence remains the only reply. For a company whose customers rely on this forum as the sole service channel, that lack of communication is troubling.
@ROSEHAN @moderators — will HiFi Rose address this issue, or should customers assume there is no plan to?
Customers? It’s basically you