I checked the email you sent and forwarded the contents to the person in charge of DB.
They will check the folder you provided and reply to me.
1 Like
I feel dumb. How do I find this file “roseb” folder on my SSD? I looked using my MacBook on my “ROSEDISK” and the only folder on there that’s not a music folder is one named “LOST.DIR”.
Help appreciated.
Hi guys,
I also do NOT have this folder “Roseb.” that @ROSEHAN
specified on my SSD.
I am currently in the forum for the RS250 device.
But I have the RS520 and it might look a little different here. I have no idea.
This is what it looks like on the SSD I installed.
Access via smb://…on Macbook Pro M3pro
See pictures 
07|1380x892, 100%
In the past, I have also deleted both folders (Android & LOST.DIR) (just for fun).
Since I always turn off my device completely and then switch the RS520 back on the next day, the folders were created again by the software.
The roseb folder is created by us.
It is believed that an error occurred in a specific section during media scanning.
Please answer any additional questions.
-
Do you see the same symptoms even after rebooting the Rose device?
-
Does the same symptom appear even if you do ADD DB after initializing the DB on the media library screen?
-
If the same problem occurs even if you add DB after DB initialization as shown above, click Remote Debug.
Rose device–>Settings–>System settings–>Remote debug
(Press Remote debug once and do not turn off the Rose device.) -
Please tell us your Rose ID.
Rose device–>Settings–>System info–>ROSE ID
Please try steps 1, 2, and 3 in order and let me know your Rose ID.
In response to your second set of questions:
-
Yes, the same symptoms continue even after rebooting the Rose device.
-
Yes, same symptom continues even when I do ADD DB after initializing the DB on the media library screen.
-
I pressed the Remote debug and no change.
My Rose ID is Dja6287.
To the people who can’t see the rosedb folder:
If you’re on a Mac, do the following:
Press Command Key + Shift Key + Period Key at the same time.
If you’re on a Windows machine, do the following:
Open File Explorer from the taskbar. Select View > Options > Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and click OK.
1 Like
Hi @DeepSouth Disco,
I also applied hidden files and folders under macOS in my post above. But I didn’t post a picture so as not to confuse users. I don’t have this folder in hidden folders either.
@ROSEHAN, posted:
“The roseb folder is created by us.”
That is certainly only a folder if Rose accesses the device via (remote access) to analyze data (errors).
Thanks for the Mac tip. I performed the Command Key + Shift Key + Period Key at the same time action. Unfortunately no “Roseb” folder. But an executable file called “.WakeUp.dude” appeared. And after a quick search here, it’s automatically created when checking the storage device (SSD) I suppose by the Rose tech team. But I do appreciate the tip.
Thanks!
Thanks to HiFi Rose Korea I ended up throwing my RS201E , honestly and after 27 years in HiFi this is the worst product and the worst service I have ever encountered , nothing but hype as after the last update my unit was shutting down when I use the remote to turn it on from standby , and I just got an email today from MoFi USA after over a month of emails gone an answered , plus the unit stopped outputting sound and all what I was begging for is to buy he amp section and I will send it to some one to repair it here I Canada , stay away from this crapy company as honesty it’s over rated and soooooo many software problems and when something goes wrong you will deal with this !! So it’s in the garbage were it belongs 
1 Like
The same issue! Please do something. It’s unbearable.
@Dja6287 @DeepSouthDisco @RomanXK
The RoseB folder is the folder we create.
If you press the Remote debug button after the symptom occurs and tell me your Rose ID, we will create a folder called RoseB on your storage device.
Rose device–>Settings–>System info–>ROSE ID
Hello ROSEHAN,
In response to your last post on this thread, my Username is Dja6287. I already pressed the Remote debug button several days ago but no change. The “Media Scanning” with the spinning wheel persists and no change to the number of albums/songs displayed. I opened this thread nearly two weeks ago. Can you please provide an update on the progress being done to resolve this issue?
Thanks
1 Like
Dja6287 is not a rose ID.
Rose device–>Settings–>System info–>ROSE ID
Once the symptom appears again, press the remote debug button and let me know.
We are currently working on a fix for this issue.
We will fix it as soon as possible and include it in the update schedule for next week.
ROSEHAN
Sorry for my ignorance. My RoseID is 0C8B3A. I pressed the Remote Debug.
There will be a folder called roseb in your SSD. DB scan-related logs are stored in the roseb folder, and we need to check the logs.
We would appreciate it if you could forward the folder called roseb in your SSD to the email address below.
eunseong96@citech.kr
Dear Hi-Fi Rose users
We have an update file that fixes this issue.
If you would like an update file that fixes this issue, please let us know your email address and the Rose device model you are using.
Yes, please send me the update file that fixes this issue. Email dja6287@aol.com. Model I’m using is the RS250.
Thanks!