Hi rosehan, nothing in my email. I checked the address. It works. Seems i can get no mails from you.
@ROSEHAN @Dja6287
I also tried it with the new file name and it worked.
I renamed the file " rs250_update.zip " plugged it to the USB of my RS250 and switched it on afterwards.
Immediately the device started some scanning, then showed the popup “System Update” which I confirmed with “Install”.
After finishing the update the popup “System Update” showed again. This time I canceled.
After DB Initialisation and DB Scan, now my Library seems to be healed.
Hopefully I will not experience some new hidden bugs in the near future.
Mann thanks so far to Rosehan and the responsible developers. Of course it would have been better to initially provide an update without such major bugs.
Over all, I´m happy now
In addition to my earlier message, now anytime I try to play music from my library I get the message to “Restart system for stable system operation”. I restart it and the same problem with the same message comes up again. /this is really going badly.
I got this Message only once, after successfully installation of the patch software.
Seems my email addresses i gave you didnt work. I dont know why?
Try this mail
If that not work i have no other adresses now.
Thank you
Dear HiFi Rose users
Now you can update on your Rose device without needing an update file.
Yesterday we released an update, so you can update on your Rose device.
Please check if the same symptom occurs after updating to the latest version on your Rose device.
1 Like
I didn’t receive any notification of a software update. According to my device it’s up to date with 5.7 Device Version; Rose OS 5.7.07; RoseWare 5.7.07.1; and Rose Service 5.7.07.1 and I’m still having the same problem. The device won’t stop trying to scan the media files. Media Scanning with the spinning wheel continues to be displayed and now it won’t play songs from my media library. Every time I try I get the same message “Restart system for stable system operation.” I am EXTREMELY FRUSTRATED at this point! I raised this issue three weeks ago and it’s only gotten WORSE!
It smells on problems with the SSD drive. I suggest that you try with external SSD just for troubleshooting.
For myself I can finally tell that finally scanning and database are working very good.
I had the same problem with the update. The solution is to completely turn off (not on standby) and restart the Rose
Ericd,
I tried that as well as rebooting and also disconnecting the power cord. No change.
Thanks for the feedback, though.
Burle,
I’ll have to remove the internal SSD to troubleshoot with an external drive correct?
I removed the SSD, rebooted and the “Media Scanning” with the spinning wheel continues to be displayed. It’s like it’s stuck in the media scanning mode. Plus the old database is still there in the music folder. Can’t delete it and can’t stop it from media scanning.
yes, is the best to remove internal HDD…
Did you delete the old DB?
That’s the problem. It won’t delete the old DB. I press to delete DB the spinning wheel appears for 2 or 3 seconds, stops, and the it starts flashing every 5 seconds or so like it’s stuck trying to process something. But the DB remains.
Please check a few things.
- Factory reset your Rose device.
Rose device–>Settings–>System settings–>Factory reset - Uninstall and reinstall your RoseConnect app.
- Do you experience the same symptoms when you enter the Media library on your Rose device or the RoseConnect app?
I’ll check this when I get home. I was hoping to avoid the ”nuclear” option of a factory reset.
Hello ROSEHAN,
Yes, the factory reset did the trick. Just FYI, I deleted the app from all my devices prior to performing the factory reset, but it didn’t have any affect. So, looks like the reset was the only solution. Appreciate your assistance and your efforts working through this issue, but hoping updates receive the proper testing prior to release. Factory resets shouldn’t be considered to fix software updates.
Much thanks!
And to answer your last question, yes I had the same symptoms the Media library on my Rose device or the RoseConnect app. Same issues. So the problem wasn’t just the app the way I see it.