Since the last update, the RS130 has been losing its LAN connection settings. In the menu, you have to disconnect and reconnect. Just turning the slider on and off is enough to restore the settings. However, the playlist still won’t play. The device has to be completely turned off or shut down. All functions are restored only after a restart. This is annoying. Please fix this.
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Same here on RS250a. You have to manually connect the Ethernet
Are you setting up a fixed address or are you relying on DHCP and getting an IP address assigned?
Unfortunately, we are unable to reproduce this issue with the routers we have on hand, so we would like to ask for your assistance.
Could you please provide us with the following details?
Information Requested:
- Router details (Brand and Model)
- Did this issue start immediately after the update (V 5.11.03), even though it was working fine before?
- Frequency of occurrence and any specific details or scenarios when it happens.
- Does the issue still occur after changing the setting from DHCP to Static?(Path: Settings > Ethernet > Gear Icon > Change DHCP to Static)
(*) Please send your details to shim1691@citech.kr. Once we review your reply, we will provide further guidance by email.
Hi,
I also experienced this after upgrading to V5.11.03. After a long standby e.g. overnight, my RS130 seems losing the networking setting after coming out of standby or cannot see the device in my Rose One app on my iPhone. I am connected via the Ethernet with Wifi disabled. My router has always been Cisco Switch 250/24 and I did not have this issue before upgrading to V5.11.03.
I managed to resolve it by using static settings.
Kind regards,
Tom
Mi also on my rose 130 no connection with Lan before update never problems
Fix that bug
Everytime i must reboot rose to connect with my router
Hifi rose this is your problem to fix since that last update
If you selling a product also make sure that the software is good tested before doing a update
I can confirm the same issue on my RS130.
I am using an AVM FRITZ!Box 7590. The problem started after updating to firmware 5.11.03. Before the update, the Ethernet connection was stable.
After several hours, the Ethernet connection is lost. A reboot restores the connection, but the problem returns after some time.
I have not tested a static IP because I have never changed this setting.
Give the same problem i try it
There could be a couple of reasons for this to happen.
The one that I think is the most likely is that if you’re using DHCP, the lease life is too short and it forces DHCP to provide a different IP address when you renew the lease. (turn the machine on.)
You can see this if when you have it working, record the ip address. (really the 4th octet is all you need.) Then when the problem occurs and you reset… see if the IP address changed.
To fix this… just set a fixed IP address. (And make sure the address isn’t in the DHCP pool.)
I´m using DHCP. The IP adress stays always the same. It’s always worked fine up until now; the problems only started after the update, so it must be down to the RS130.
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Dear HiFi Rose users
Thank you for providing the additional information.
We have received similar reports from several users regarding Ethernet connection issues after updating to V5.11.03.
We have forwarded this issue to our software team for further investigation.
In the meantime, some users have reported that changing the network setting from DHCP to Static IP resolved the issue. If the problem continues, please try using a Static IP as a temporary workaround.
We apologize for the inconvenience and appreciate your patience.
Since I’ve updated the RS130 to 5.11.03, it will NEVER connect to WiFi automatically. I have to force every time I take it out of standby to connect to WiFi. And it will not stay connected after forcing it to connect. I have several other Streamers connected to the same Wifi and this never happens with them so it’s not my Wifi. It’s the Lowfi Rose and the latest firmware release. I’m about to replace it with a $200 Wiim Ultra just so I can freaking stream music.
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The right word…
…
…
Adding a Wi-Fi data point to this thread, since the reports so far have been Ethernet-focused.
Device: RS130
Rose OS: 5.11.03
Rose Ware / Rose Service: 5.11.01.1
Audio firmware: XMOS 3152
Connection: Wi-Fi only (no Ethernet available at this location)
Router: Spectrum-issued gateway, stock configuration
Symptoms: The RS130 loses network connectivity while the unit is powered on and in use, not only after standby. It also fails to reacquire Wi-Fi on power-up. Every other streaming device in the house — roughly 50 clients on the same router, same SSID — remains stable. The RS130 is the only device exhibiting this.
Two notes on the suggested workaround:
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The static IP option does not appear to be exposed for Wi-Fi connections in 5.11.03. Under Settings > WiFi, selecting the connected network produces only a Connect / Close dialog with no IP configuration. If there is another path to static IP on Wi-Fi, please point me to it.
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If the underlying issue is in DHCP lease handling, that would explain why it presents on both Ethernet and Wi-Fi, and why it occurs mid-session rather than only on wake.
Questions:
- Is a rollback image to 5.11.02 available? If the regression is confirmed to 5.11.03, reverting is the practical fix while the software team investigates.
- Is there an ETA on a patched build?
Happy to provide logs or run diagnostics if that helps reproduce it.
Adding my situation here because it’s a little different from what’s been reported so far.
I’m on an RS130 running 5.11.03, connected over Wi-Fi. Ethernet isn’t an option where the unit sits. Since the update it drops off the network while it’s on and playing, not just after standby, and it won’t reconnect on its own when I power it up.
I’ve got somewhere around fifty devices in this house on the same router and the same SSID. Phones, TVs, tablets, other streamers. Not one of them does this. Just the Rose.
On the static IP suggestion — I can’t use it. That option doesn’t seem to exist for Wi-Fi in this build. If I go to Settings, then WiFi, and tap my network, all I get is a Connect / Close box. No IP settings anywhere. So for anyone running wireless, the workaround in this thread isn’t actually available.
What I’d really like to know is whether 5.11.02 can be made available while the software team works on this. It worked before the update. Handing that image to the people affected seems like the quickest way to get everyone back to normal.
And honestly — this is a $5,500 streamer. Streaming is the whole job. I’d just like to sit down and listen without wondering whether it’ll stay connected.
Happy to pull logs or test a build if it helps.
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One more thought while the software team is working on this.
Whenever the fix does land, a lot of us are going to be trying to download it on the exact connection that’s broken. My RS130 drops off the network while it’s sitting there playing. I don’t have much confidence it’ll hold long enough to pull down a firmware image, and a download that dies partway through an update is a worse problem than the one I’ve got now.
So could you please release the patch as a downloadable file for offline USB update, alongside the normal over-the-air push? That way those of us with unstable connections can grab it on a computer, put it on a stick, and update the unit without the network in the picture at all.
Same request for 5.11.02, if a rollback ends up being offered.
Seems like a small thing to include, and it would save a fair number of people from a failed flash.
Is it impossible to attempt a wired ethernet connection just to troubleshoot? I hope Rose gets back to you after the weekend.
I have no option for a wired connection which is why I spent $5k to buy the RS130. Besides, it makes absolutely no sense that 50 other devices connect to my Wifi seamlessly, and I need to create a one off process for a Flagship Streamer that is unable to do the single activity it purports to do. Until Rose engineers decide customer satisfaction is worth the effort, I’ll be here raising hell until the heavens fall.
So no wire enters your house or apartment to connect to a router?
Good luck with Rose, I hope they can help you.
If you’ve 50 wifi devices in your network (meshed or what?) and all of them are using DHCP my first idea will be, that your DHCP IP range is not large enough.
Then the Rose device will not get an IP address or (if another device tries connect to the network) it can cause a disconnect for the Rose device.
Also a wifi only network with a lot of devices needs a lot of care.
What you can do at first: Increase in your router the DHCP range and also set for all your wifi devices in the router a fixed ip (get always the same ip) address. Take care that all ip addresses are unique.
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