MUSIC / ALBUM view showing 0/0 after last FW update

[fabiete]

@ROSEHAN,

My replies to your questions:

Does the NAS path exist in Rose device → Settings → System Settings → Media Library?

==> Yes, it does and it is active. I can access and play all my NAS files via the FOLDER view. Also the “RECENTLY PLAYED” view works fine.

If there is a path, is the media scanned?

==> I thought this would happen automatically. It did at least up until now. Is there a way to force a rescan? Is the the “DB INIT” function?
I have tried “DB INIT” various times and I have also left the unit on for three days hoping that it would rescan and restore the MUSIC / ALBUM view but nothing happened

Are the Scanned tracks displayed after scanning is complete?

==> I am not at home right now but I shall try as soon as I am back

Thank you very much for any help you can provide.

Kind regards,

[ROSEHAN]

@fabiete

You said that you can see your NAS path from Rose device → Settings → System Settings → Media Library.
If you click the path, you will find Rescan DB and Delete DB.
Please click Rescan DB and let me know if the track displayed normally.

Thank you

[fabiete]

@ROSEHAN
I finally got back home and tried what you suggested.
After the rescan I could see that more than 4500 tracks had been scanned.
However, the MUSIC / ALBUM view is still empty and shows 0/0.
Anything else I should try?
Thanks

[ROSEHAN]

@fabiete

If 4500 songs are scanned normally, it should be displayed in MUSIC/ALBUM. Could you please take a picture and show it to me regarding the issue?

Thank you

[fabiete]

Please find herewith the screenshots you requested.

As you can see the HOME and FOLDER views look normal but not the ALBUM and CLASSIFICATION views. The ALBUM and CLASSIFICATION views worked fine before the last FW update.

Kind regards,

[renderjoe]

Does your problem still exists? I have a similar one…

[EnnoStieglitz]

@fabiete

After the latest FW update I cannot get my 150b to show my NAS library from the MUSIC / ALBUM view.

If I go to HOME I can still see and play all the “Recently Played” CDs and tracks.

I can access and play everything from the FOLDER view.

Nothing at all under ALBUM. I have tried “redownload DB” and “DB init” under SETTINGS but it does not work. It worked fine until the FW update.

I have exactly the same problem after updating to Rose OS 5.7.05

My Rose Connect PC software shows 0 albums, 0 tracks and 0 artists.

DB rescan does not help.
Software removal and new installation does not help.
DB reset and rescan does not help.

Recently played shows albums.

The screenshots above are exactly the same as mine would be.

Did i invest 4k€ for a not usable product?

Why is there no answer in this 2 year old problem?

Greetings from an unsatisfied german customer.

[TomT]

Perhaps you could try deleting the current database and creating a new. See if that helps.

[EnnoStieglitz]

Deleting the DB and creating a new one did not change anything.

Still 0 albums, 0 tracks and 0 artists, but i can play them via Recently played

[TomT]

Sorry to hear that. Have you tried adding your NAS under Folder of Music?

If you do, then help from support is required.

[EnnoStieglitz]

All my albums are located on the internal HDD and i can see them in the folder ROSEDISK.

[Bonte]

Hello @EnnoStieglitz,

@TomT is right, but I don’t know how to scan on the 150b.

So I’m sending you a few pictures of how I do it on my 520 with the new firmware. As you said, I don’t know if it’s the same with the 150b and whether I’m even doing it “right”. I just know that everything that’s on my SSD in my 520, I can see on the computer via smb (network access) where I delete titles or add titles to my SSD. According to Macbbok Pro…information RoseDisk, the number of titles is the same as the number scanned.

You can try my method again, because I don’t know if you’re scanning correctly.

[fabiete]

Hello.

I have solved the very annoying problem as follows:

Settings ==> Media Library ==> [select the folder where your music files are with the three vertical dots] ==> DB rescan

Don’t be fooled by the fact that, on the spot, you see nothing happening. The update is taking place but it takes a while, sometimes more than 30 minutes or even much longer, depending on how many files you have and their size. You should see the word “Waiting” right below the folder name, where you usually see “Loaded xxxx (Audio yyyy, Video zzzz)”. You don’t see the (re)scan progressing. The final numbers appear at the very end of the process when you refresh the page.

It is a very well hidden function but it does work.

In fact, I must say HiFi Rose had suggested exactly that a bit after I asked the question, but the fact that you don’t see anything happening in a conspicuous way had made me think I was doing something wrong (see at the top of the thread).

Cheers

[Bonte]

Hello @Fabiete,

you can also see the progress in the “app”.

App…settings⬇️

I always leave the menu (media library) for a moment… for example in menu (display)… and then back to the media library, then you can see the progress.

The progress is very easy to see on the device itself.

You know that.

Settings…System settings…Media library…
if you stay on the display and don’t go back to the home screen.

A buffering circle always appears very briefly, it looks to me as if the scanning is always running in the background.

The Rose guys have solved this well.

[EnnoStieglitz]

Thank you for trying to help me!
I tried all your recommendations without success .
I dont think that the scan itself is causing the problem, as it says 11k audifiles scanned, and i can see them all on the Rose-display and in my Ipad-app. There is everything correct and working fine, i can sort the files by album, artist, genre etc.

It is the MS Windows Rose_Connect (4.17.07 and i tried an older 4.4) that does not want to show artists, albums and tracks anymore:

So when i tried:
Settings ==> Media Library ==> [select the folder where your music files are with the three vertical dots] ==> DB rescan

it shows that the media library is not connected, but the DB rescan starts on the Rose 150B when i do the rescan via the three dots.

Does anyone know how to get it to a connected status again? On the Ipad it shows: loaded files 11k with start and endtime of the last scan.

[Bonte]

Hi @EnnoStieglitz,

either I misunderstood you or you misunderstood me.

I used your picture because I use Apple.

Again…you should reset the entire DB and then perform a new scan.

stick to the pictures at the top of my post.

When the device is restarted, the context menu “DB scan” should appear. Then you know that the DB reset worked.

I had that before, as I wrote, and after that everything was back.

But: I only have an RS520.

Click on the pictures to see them in full size.

[EnnoStieglitz]

Hi @Bonte,
if i press the DB reset button in the windows app a popup shows up that says:
Rose will reboot when DB is reset.
Are you sure you want to reset?
Confirm/cancel

When i confirm, the medialibrary on the Rose 150B which showed 11k files before, is empty.
But the Rose does not reboot.
I did the reboot manually after waiting half an hour, and a popup on the Rose shows the context menu with DB scan, which i did.
After a while the 11k files are scanned. Everything is fine in the Rose-menu and the Ipad-app.

But that does not change anything in the windows app.
Still 0 albums,artists, tracks and the /storage/ROSEDISK stays “Not Connected” as shown in the screenshots.

I did all those things a few times for the last 3 days, even uninstalling the ssd, formatting the ssd, copying all the files again, starting from zero. I uninstalled the windows app, installed older versions, did many db resets and rescans.

[Bonte]

Hi @EnnoStieglitz,

that’s why I showed in my pictures above that I do it on the device and not in the app.

Before the update to 5.7… I could also do the DB reset from the app and the device restarted. That doesn’t work for me anymore.

I’m not a nerd either, but I was able to solve all the problems I had with Apple or Windows in general myself. The same goes for the Rose device. “Sometimes the proof of the pudding is in the eating.”

The guys from Rose will definitely find a solution to your problem. Since I don’t have a 150b here with me, remote diagnosis is always difficult. The way the guys from Rose do it is amazing. Answering thousands of different questions… from a distance and then different languages ​​come into play.

It’s not easy.

[EnnoStieglitz]

Yes, i did delete the DB and initialize, add DB on the device too.
Sadly no change in the windows app: /storage/ROSEDISK stays “Not Connected” but it plays the music via “recently played” and the tab Folder (Verzeichnis in your screenshot) ROSEDISK shows all the album folders/files.
The tab Albums stays empty.

Thanks a lot for trying to help, i appreciate that very much

I think i have to contact the Rose support team

[Bonte]

Hello @EnnoStieglitz,

As I said, I tried to pass on my experiences with an RS520 to you. You have a 150b and I don’t know that everything is identical with the scans.

…and exactly, let the Rose guys speak and answer. I’m just disappointed that my recommendations (DB scan) didn’t lead to any results for you.

So all that effort was in vain… well… C’est la vie… that’s life.

I’ll follow this on Monday, because I hope you enjoy your music with your 150b.

Have a nice evening

Bonte