Dear HiFi Rose users
1. "Why is a ROSE account required?"
A ROSE account is not used solely for login purposes. It is required to provide various services such as RoseTube, favorites synchronization, playlist storage, favorites management, playlist management, and synchronization of settings across devices.
In particular, RoseTube is built on YouTube content while providing the unique user experience and library management features developed by HiFi ROSE. For this reason, it operates as an account-based service.
We understand that some users may feel that account-related features are unnecessary or may affect usability. However, at this time, we plan to maintain the current account-based system in order to continue providing these integrated services.
2. "Why does HiFi ROSE use its own metadata system instead of established databases?"
HiFi ROSE operates its own library management system in order to integrate various music sources and local libraries into a unified user experience.
As you pointed out, some professional metadata providers offer excellent data quality. We continue to evaluate ways to improve metadata quality and expand integration with external services.
Currently, we already utilize multiple data sources and continue working to improve metadata accuracy, coverage, and overall user experience.
3. "Is HiFi ROSE developing its own technology simply to avoid paying licensing fees?"
The goal of HiFi ROSE is not to reduce licensing costs but to build a platform that allows us to directly control and improve the user experience.
Some features are developed in-house because doing so allows faster improvements and greater flexibility. Other features are provided through partnerships with external companies.
Our decisions are based on a combination of technical, business, and user-experience considerations.
4. "Will HiFi ROSE eventually charge subscription fees?"
HiFi ROSE has no plans to charge subscription fees for RoseTube or radio-related services.
However, third-party streaming services such as Apple Music, Qobuz, TIDAL, and any additional streaming services that may be added in the future require their own subscriptions. These subscription fees are determined and managed by the respective service providers, not by HiFi ROSE.
5. "Software development does not seem to be progressing."
We sincerely apologize for any inconvenience you have experienced over the years.
HiFi ROSE continues to provide firmware and application updates while actively working on feature improvements and bug fixes based on customer feedback.
However, some features are affected by policies and technical limitations imposed by external service providers such as TIDAL and Qobuz. As a result, development, testing, and deployment may sometimes take longer than expected.
6. "TIDAL Connect support is taking too long."
When HiFi ROSE products were first launched, we never announced support for TIDAL Connect or Spotify Connect.
Later, in response to requests from many users, we added support for Spotify Connect. During our efforts to implement TIDAL Connect, we encountered technical challenges that ultimately prevented us from supporting it on existing platforms.
As a result, we developed the RW800 module, which is designed to support TIDAL Connect as well as additional future functions.
We understand your concerns and opinions on this matter. Unfortunately, it may be difficult for us to implement your suggested approach on existing products. However, we are making every effort to keep the pricing of the RW800 as reasonable as possible.
7. "Why do problems occur when YouTube changes something?"
RoseTube relies on integration with external content services. Therefore, changes to YouTube policies, APIs, or service structures can directly affect RoseTube functionality.
When such changes occur, we work to identify the cause as quickly as possible and release appropriate updates whenever necessary.
8. "The hardware is excellent, but the software is lacking."
Thank you for your positive comments regarding our hardware.
At the same time, we fully understand that user expectations for software quality are very high.
HiFi ROSE aims to be more than just an audio hardware manufacturer. Our goal is to provide a complete and continuously improving platform.
Customer feedback remains one of the most valuable resources for our development team, and we will continue improving stability, usability, streaming service integration, and library management features moving forward.
