Curious if any other file formats sounded bad. Or if any other digital source like a CD player’s digital output to the 151 also sounded bad.
Problems solved. Thanks!
@ROSEHAN
After 3+ months from the [Early Access] Ver 5.10 availability, is there any forecast about the [Official] SW Ver 5.10 release date?
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Good question!
Waiting especially for the update in the newer devices RS451 and RS151.
The official version update is currently scheduled for Wednesday, May 27.
However, please understand that the schedule may be subject to delays.
It’s better to do it later and make the software reliably than to release it earlier and then fix it, because firstly, users have problems with the devices, and after the crash it’s a shame for the manufacturer that another software that needs to be fixed immediately after release to work reliably and for users to enjoy it.
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We appreciate your advice and will do our best to release versions with the highest possible stability.
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So: Do we have now today the new release?
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No new software, no new hardware, that’s really too bad. My RS151 regularly emits a high-pitched hissing sound while streaming, after which no sound comes out of the device anymore, and the only solution is to restart it. I had hoped that the update would fix this issue, which isn’t exactly harmless for the speakers. The new hardware for Tidal Connect, which we were promised for March 2026, hasn’t been released yet either. I wonder why my HEOS speakers from 2016 now support all Connect features from major streaming providers, but a Rose device from 2025 does not. It’s frustrating.
Dude, it’s not an update issue; it’s something wrong with the player. I have this player, as do two of my friends, and we all have the same software, and no one has this problem while listening to music. Furthermore, I listened to four RS 151 devices in different stores before buying and didn’t notice anything like this.
If it were a hardware issue, restarting the streamer wouldn’t fix it. Also, it only happens with Qobuz Connect.
@ROSEHAN
Why do you don’t answer here about a new release date?
That should be the bare minimum for customer support!
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6 months for a software update and all we get is a missed deadline , which was not announced at all, just a post out of courtesy.
We are waiting for a RS131 or something but that just seems like a fever dream.
The competition is poping updates like mints and new hardware every year.
Thank god the sound is unbeatable… for now
We apologize for the inconvenience.
At this time, we are not able to release the next official software update immediately. Our current priority is to ensure the stability and reliability of the RoseConnect One app.
Once the RoseConnect One app reaches a sufficient level of stability, we plan to proceed with the next official software release.
We appreciate your patience and understanding while we continue to improve the platform.
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It’s hard to see any improvement to the platform you’re developing, as it’s being done firstly too slowly and secondly with little commitment. You don’t listen to people, you just keep apologizing, and nothing comes of it. Weeks pass, and you still can’t make the app as good as the previous one, which ran faster and didn’t experience slowdowns when browsing favorites, for example, on Tidal or Qoubuz. It’s still slow when adding and removing albums from the favorites folder. The backlight still doesn’t switch when listening to music. The tilt indicators still have a life of their own. You still have to enter your PIN to access certain settings, just to be able to change them, but it’s a waste of time. Keep doing this, and your competition will do to you what they have to do in such cases. If you can’t listen to the people who advise you well, that if you have weak IT staff, let an outside company manage the application that knows this type of software. Of course, you have to pay, but it will be worth it because people will appreciate it. You’re constantly fixing what you’ve broken, and some aspects, even if they were bad, remain substandard.
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Thank you for your feedback. Please allow me to respond to the issues you mentioned.
- Regarding the RoseOne app performance
When using the RoseOne app, the speed of scrolling through saved albums or navigating within an already opened album to search for songs can vary depending on the CPU performance of the phone or tablet you are using.
Please understand that this particular aspect is largely dependent on the performance of the mobile device itself, so there are limitations to what we can improve separately on our side.
- Regarding the display backlight issue during music playback
Could you please provide more details about what you mean by “the display backlight does not switch properly while listening to music”?
If possible, please send us photos or a video demonstrating the issue to the email address below:
- Regarding the tilt indicator behavior
Could you please explain in more detail what you mean by “the tilt indicators have a life of their own”?
If possible, please send us photos or a video showing the behavior to the email address below:
- Regarding the PIN code requirement
The ability to disable or hide the PIN code requirement will be included in the next Official software update.
We apologize for the inconvenience and appreciate your patience and continued feedback as we work to improve the user experience.
It’s not true that the app’s speed, for example, when scrolling through your favorite albums, depends on the quality of the smartphone, because a $1,000 smartphone isn’t much better than a $500 or $300 one, and with the old app, a $200 smartphone can be a blast. The app is simply weak, and that’s Rose’s problem, that you can’t create a good and fast app. Maybe you need to create a $2,000 smartphone that will work properly with the app. The question is who will buy both Rose’s device and this smartphone, when the app works on other smartphones for $200/$300.
Regarding the highlighting of music service icons in the app, it might be worth contacting a friend. As I mentioned earlier, he admitted that this is indeed the case, so maybe it’s worth discussing with them, because writing about the same thing over and over again is getting boring. Let me explain again:
- Let’s say we start Tidal and listen to album X, the Tidal icon lights up green. Then, after listening to the album, we search for artist Y in the search bar. The search results show, for example, 20 albums on Tidal, 100 on YouTube, and 30 on Qoubuz. We go to Qoubuz and select the album by artist Y and listen. The LED remains lit on the album we were listening to previously, i.e., on Tidal, even though we’re listening on Qoubuz. It couldn’t be simpler. In summary, the music service icon in the app only lights up correctly when you immediately tap on the music service and search for an artist within that service. However, if you’re listening on a service like Qoubuz, then search for another artist in the search bar and switch from Qoubuz to Tidal, YouTube, etc., the Qoubuz icon remains lit, even though you’re listening on Tidal.
Regarding the indicators, you and your colleague have already mentioned that you know what I’m talking about, because it’s hard to miss when the dynamic range of the track being played is low and the indicators are only 50% to 80-90% of the entire display, while at the same time, on an Accuphase amplifier, the indicators/LEDs don’t move more than 30-40% of the entire display. Moreover, when there’s a track where the dynamics are at the same level (uniform) for a few seconds, the meters stay at, say, 80 or 90% for a few seconds and don’t move, they stay there for a few seconds.
It’s hard to believe you don’t notice such things. There should be someone at Rose who periodically checks the entire application and should be able to identify various errors and anomalies in both the application and the device. Asking about such things, gentlemen, is embarrassing yourselves, because it can be inferred that you’re out of control and that no one checks the application from within Rose. And that doesn’t inspire optimism for the future. Because this isn’t a problem that will last a week, two weeks, a month, or three months, and you still don’t do anything about it. Furthermore, the velocity meters are just for fun, and their deviation has nothing to do with the dynamics at which you listen to the tracks on a given album.
@Cougar2025
Thank you for taking the time to share such detailed feedback.
We have reviewed your comments regarding the Rose One app performance, the music service icon highlighting behavior, and the VU meter display.
In particular, we understand the issue you described where the previously selected music service remains highlighted even after switching to another service through the search function. We also understand your concerns regarding the behavior of the VU meters. We will forward these points to our software development team and request a thorough review.
Your feedback regarding overall app performance and user experience is also greatly appreciated. We take these comments seriously and will continue working to improve the application and overall user experience.
Thank you again for providing such detailed examples and taking the time to help us identify areas for improvement.
You’ve already written at least twice that you’ll look into this, and it’s still the same, plus the slow response when browsing saved albums, even on a good device—I mean a smartphone. Do more, promise less, because promises don’t deliver.
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Today I tested the app on an even better smartphone for $1,000, and overall, the speed of scrolling through favorite albums is practically perfect. But what’s even better, or rather, what surprised me, is that on a mid-range smartphone, where there were stutters just a week ago, it was almost perfect today. This confirms my theory that the controls are sufficient for mid-range devices, and the most important thing is the app itself, how it’s designed, because it was clearly the app’s fault, not the controls.
But as usual with the Rose One app, nothing comes for free; scrolling was much faster, but it was more annoying to return to the app after having it on the screen and browsing the internet, for example, and then entering the app, only to see one, two, or sometimes even three such screen flashes before the app’s contents appeared, such as the album you were listening to. Similarly, there were glitches. For example, when you were on a particular track and then went to select an album or other albums by a given artist, before the artist’s photo appeared, the background would first be black. This has happened before, and now it’s happening again occasionally.
And the best part is that there hasn’t been a single app update for a week, and it’s faster in some cases, and less stable in others. So, there’s still a lot of work for the IT team, as the app is clearly lagging. Of course, everything works fine on the older app.