PIN CODE input complicated

Support
#1

Dear HIFI Rose support!

I am using the RS130 together with my iPhone as a controller. Every time I power on the RS130 with the remote control, I have to walk up to the unit and manually enter the PIN code before I can use my iPhone.

I have to push the settings icon , then the system settings and the a request for the pin code shows.

This feels quite inconvenient, since the whole idea is to be able to control the device remotely. Is it really necessary to enter the PIN every time after power on? Is there any setting that allows me to save the PIN, disable it at startup, or use another method to unlock the unit automatically?
I would really appreciate your advice on this matter. Am I doing something wrong?

Best regards,

Göran Stierna

#2

And if you press the power button on the device, does the same thing happen with the PIN? Does that eliminate the problem?

#3

Dear HiFi Rose users

There is no way to hide the PIN code.

■ Notice on Mandatory EU RED Certification
According to the latest regulations that will take effect in the second half of 2025, it will be mandatory to obtain RED certification (Radio Equipment Directive) in order to distribute and sell wireless electronic products in the European Union (EU) market.
This is not optional, but a legally required condition. Without RED certification, it will be impossible to enter the EU market in any form.

■ Notice on Obtaining EU RED Certification
The EU RED certification is an essential requirement for the distribution of wireless products within the European Union.
It includes not only wireless performance, electromagnetic compatibility (EMC), human safety (SAR), and electrical/electronic stability, but also complies with Europe’s highest level of cybersecurity requirements.

■ Notice on Enhanced Security Requirements
-Prevention of Unauthorized Access & Network Protection
Blocks unauthorized external access and protects devices from network-based threats.
-Protection of User Privacy & Data
User data is securely protected using encryption technology to minimize the risk of leakage or misuse.
-Software Integrity & Secure Update Structure
Prevents tampering of software and ensures updates are only possible from trusted and verified sources through enhanced security architecture.

Thank you

#4

Dear HIFI Rose Support,

Thank you for your response. I understand that the PIN code requirement is in place due to EU regulations for security, and I respect that.

My intention with my previous email was not to question the existence of the PIN code, but rather to ask for clarification on the most convenient way to enter it.

Currently, I have to walk up to the RS130 unit, press the settings icon, then system settings, and then manually enter the PIN code on the device’s screen before I can use the iPhone app. This feels unnecessarily complicated and defeats the purpose of being able to control the device remotely.

Could you please provide a clear, step-by-step guide on the simplest way to enter the PIN code? Am I missing a feature or a setting that would allow me to do this more easily, perhaps directly from the iPhone controller app after powering on the unit?

Your guidance would be greatly appreciated.

Best regards,

#5

St off or standby the Rs130 does not ask me for the pin code. (Version 5.9.07

It is only requested if I enter certain menus: Bluetooth, Wifi etc but under no circumstances for music playback

2 Likes
#6

@Gorsti

We will also check if there is a more convenient and easier way to enter the PIN code rather than having to enter it on a specific screen when rebooting the device.

2 Likes
#7

You are completely mis-interpreting the EU regulation, nobody requires a PIN code for the User Interface when starting a device at home. What are you protecting against with it? Against the users?
Absurd.
Article 3.3 (d)** – Radio equipment does not harm the network or its functioning nor misuse network resources, thereby causing an unacceptable degradation of service.
Article 3.3 (e)** – Radio equipment incorporates safeguards to ensure that the personal data and privacy of the user and of the subscriber are protected.
Article 3.3 (f)** – Radio equipment supports certain features ensuring protection from fraud.

All of these are backend level modifications to how you handle network traffic, encryption, where and how you store data and manage access to it. Any half-decent software developer can handle this in a completely transparent manner, through the already EXISTING logins you have on your device for the Rose account for example. You MAY add a PIN feature, but it changes absolutely nothing on YOUR compliance requirements. It’s the same concept as with a phone - the user can chose to have a PIN, or they can remove it entirely.

#8

It seems to me that entering the PIN code doesn’t work the same everywhere.

  • After the update, I had to enter and confirm the PIN code on my device (RS250).
  • No prompt on the tablet (Samsung)
  • No prompt after turning it back on from standby, either on the device or on the tablet.
  • No prompt for access to the settings on the device.
    After completely turning off the device and restarting it, I have to enter the PIN code again. After that, the operation works as described above.
    That’s how it should work, and hopefully that’s what the ROSE Software team intended.