@ROSEHAN,
After updating the system to version 5.9, I’m having trouble pairing the remote control. After pressing a combination of buttons on the remote, going to settings and then Bluetooth, a window for entering the PIN appears. I haven’t entered any and I don’t know what to enter. This window appears not only when pairing the remote, but in almost every option in the “Settings” tab. Please tell me how to cancel this. This PIN code prevents me from using the device. There was no PIN code before the system update.
Please help me solve this problem.
It seems to me that the update order should be followed:
- Update the player by creating the PIN code
- Update QobuzConnect on your devices
Did you follow this order?
I don’t remember exactly how I did it, because I had problems updating. The update took two days. At first, there were some connection issues. Then the RS150B streamer updated itself overnight.
After the update occurred, did you create a pin code?
Then each time you power it up and want to change something in the settings… you need to enter the pin code. Just once until you power cycle again. (Sleep mode doesn’t have this issue.)
Agreed that the request for the PIN code is mysterious, and setting it is not called out by the RS130. The error message says, “If you don’t remember it, do a factory reset.” But where do you enter the PIN code after the reset? I went through the setup procedure on the RS130… brand new… and didn’t see an option to set a PIN code. A ChatGPT response says to try 0000 for the pin code. See if that works for you.
—>
Dear HiFi Rose users
There is no way to hide the PIN code.
■ Notice on Mandatory EU RED Certification
According to the latest regulations that will take effect in the second half of 2025, it will be mandatory to obtain RED certification (Radio Equipment Directive) in order to distribute and sell wireless electronic products in the European Union (EU) market.
This is not optional, but a legally required condition. Without RED certification, it will be impossible to enter the EU market in any form.
■ Notice on Obtaining EU RED Certification
The EU RED certification is an essential requirement for the distribution of wireless products within the European Union.
It includes not only wireless performance, electromagnetic compatibility (EMC), human safety (SAR), and electrical/electronic stability, but also complies with Europe’s highest level of cybersecurity requirements.
■ Notice on Enhanced Security Requirements
-Prevention of Unauthorized Access & Network Protection
Blocks unauthorized external access and protects devices from network-based threats.
-Protection of User Privacy & Data
User data is securely protected using encryption technology to minimize the risk of leakage or misuse.
-Software Integrity & Secure Update Structure
Prevents tampering of software and ensures updates are only possible from trusted and verified sources through enhanced security architecture.
Thank you
Problem solved. When you upgrade to the latest version of the OS, you have no choice but to do a factory reset if you want to use the functions hidden by the pin. When you do the reset, you are asked to enter a pin. Above, it says the pin needs to be an 8-digit number. That may not be clear in the user interface.
Okay, I managed to guess the PIN code. The PIN code is 11111111. I definitely didn’t enter this code anywhere. I also don’t know where I can change it.
Dear HIFI Rose Support,
Thank you for your response. I understand that the PIN code requirement is in place due to EU regulations for security, and I respect that.
My intention with my previous email was not to question the existence of the PIN code, but rather to ask for clarification on the most convenient way to enter it.
Currently, I have to walk up to the RS130 unit, press the settings icon, then system settings, and then manually enter the PIN code on the device’s screen before I can use the iPhone app. This feels unnecessarily complicated and defeats the purpose of being able to control the device remotely.
Could you please provide a clear, step-by-step guide on the simplest way to enter the PIN code? Am I missing a feature or a setting that would allow me to do this more easily, perhaps directly from the iPhone controller app after powering on the unit?
Your guidance would be greatly appreciated.
Best regards,
We will also check if there is a more convenient and easier way to enter the PIN code rather than having to enter it on a specific screen when rebooting the device.
Rosehan, is it possible to eliminate the PIN requirement for those who do not have the good fortune of residing in the EU?
Unfortunately, the EU RED Certification PIN remains valid outside the EU.
We will consider improving this in the future if possible.
How come none of my BluOS systems is asking for any PINs? I am quite sure that they are still legal for sale in the EU?
One could have still been compliant with the cybersecurity part of RED (which is yet another reason I am happy not to be in the EU) while allowing for either a 4 digit PIN for the normal people or a strong password for the paranoid. But that would require some coding effort. Almost as much as detecting whether the device is in the EU or not (somehow they can do it to brick devices sold for Korean market only if used outside…) or not and skip the PIN in the latter case…
Does the BluOS have you log in or keep PII information on the device?
The RS520 does so it needs the extra cyber security.
As for the long pin code… yeah its kinda silly. 4 digits or go alphanumeric is the norm.
BluOS does save login information for connected streaming services (and unlike Rose, it supports pretty much every service under the sun) which is protected information within the directive’s meaning.
It’s not about RS-series storing any kind of more PII-ish information that other devices, it’s about Rose’s understanding of the requirements (or lack thereof) and Rose’s “developers” always taking the easiest way out. You just haven’t been around back when 150/250/520 would take several days to scan through a moderately sized music collection.
That may be.
There is a bit of interpretation of what level of security is required.
I think putting a pin in is overkill but they could have made it optional rather than mandatory.
The way the EU is going… its hard to say.
They can be fine heavy.
I would definitely not hold something as idiotic as this past Brussels. Although the text of the directive itself does not seem to say anything about a required PIN, but well, maybe that’s what the lawyers’ interpretation is. The primary requirement is that PII and password be encrypted both at rest and in transit (and somehow I would not be too surprised if there’s a PIN in front of them, but everything is stored in cleartext). It still does not need to apply to anyone outside of EU’s jurisdiction…