Playing AAC instead of FLAC in Tidal

Function TIDAL / QOBUZ / SPOTIFY
#23

@HerrSchurz

Please answer a few questions.

  1. At Tidal
    The problem of AAC sound quality playing when playing Flac music can be resolved by logging out of your Tidal account and logging in again.
    Still, does Flac sound source still play in AAC sound quality? If it works normally at first after logging in again, but at some point it starts playing in AAC sound quality, please let me know how long or how often that happens.

  2. If you use Tidal caching, clear cache as follows.
    Tidal–>Settings–>Cache memory size–>clear cashe

  3. Please tell us the model name of the Rose device you use.

  4. Are you using a Rose device connected to a Bluetooth remote control?

  5. Please tell us your Rose ID.
    Rose device–>Settings–>System info–>Rose ID

  6. Lastly, when playing a Flac sound source on Tidal, the moment it is played in AAC sound quality, stop using it and follow the method below.
    Rose device–>Settings–>system settings–>Remote debug
    Do not power off your Rose device after pressing Remote Debug. But it’s okay to leave it in standby mode.

#24

As a result of our confirmation, this symptom appears from people using the PC RoseConnect app.
We will fix this issue as soon as possible.

#25

1: how often ? At least 2 or 3 times a week. how long : until I’m logged ou of Tidal and logged in again
2: Tidal caching : not using I suppose. That setting is not available in windows application, nor in ios app ?

referring to this, once the app plays AAC it keeps playing AAC until logging out. It never changes back out of its own to flac. I play random playlists, so a song from cahe would be very coincidental …
3: RS 520
4: 0D16CD
5: I will

#26

Why is this still an issue? This is basic functionality and the issue persists. Is there an update. Is Rose aware of this ongoing issue?

#27

@duffer5

I have forwarded this to the PC RoseConnect app development staff.
He said he would definitely fix the issue and distribute it in the next update.

#28

Same problem here …
Very annoying.

Hopefully it will be fixed soon

#29

This is not just a PC RoseConnect issue. Happens with IOS, Android and Mac Connect. @ROSEHAN

#30

@duffer5

We are aware of this too. The tokens associated with PC, iOS, and Android have expired.

#31

Still an issue, is this ever going to be fixed?

1 Like
#32

@duffer5

We have released the new RosConnect PC app.
Please go to the link below and install the newly released RoseConnect PC app.

Please answer a few questions.

  1. Does the same symptom occur even if you newly install the RoseConnect PC app?
  2. Does the same symptom appear even if you re-login to your Tidal account registered with your Rose account?
#33

I have upgraded to the newest PC Rose Connect.

  1. Problem occurs on the newly released PC Rose Connect
  2. Yes, the problem occurs consistently regardless of what I do to remedy. Using the RS130 directly, or the apps for IOS and Android as well as the PC Rose Connect Software. I have registered my device, login and re-login and log out and login once again. Still the issue persists.
#34

I think he meant whether you have tried logging out of your Tidal account and logging back in. Not from the Rose system.

My personal advice: disable caching in Tidal and delete the cache folder on your SSD. The developer clearly states that the tokens have expired and they cannot obtain new ones, which means nothing will change. The new app for PC and Mac simply does not meet the technical requirements.

Use the mobile app on your phone or tablet instead.

#35

@duffer5

Yes, as VIK said above, I need to check if the same symptom appears even if I re-login the Tidal account logged into my Rose account.

Since tokens for Tidal accounts are not updated every day, confirmation is not possible from us immediately.

#36

I have no SSD, no caching, only use mobile app and still it happens often.

#37

Yes, the problem continues even if I login to Tidal again. This problem persists with every software update and has been documented almost two years ago to date.

1 Like
#38

@duffer5

If the music plays in AAC even after re-logging into your Tidal account, we may need to check your Tidal account.

Additionally, if you log in to Tidal’s own app with your Tidal account and play the game, will it play normally with Flac?

If so, can I get your Tidal account and forward it to the software team to check it out?
eunseong96@citech.kr

#39

-----“Additionally, if you log in to Tidal’s own app with your Tidal account and play the game, will it play normally with Flac?”

No matter what I do, ACC is played as discussed before and last year and the year prior. The only way to get ACC not to play is for me to use Roon where there is no issue.

----“If so, can I get your Tidal account and forward it to the software team to check it out?
eunseong96@citech.kr”

I want to clarify—are you asking me to provide my Tidal login credentials? If so, I must express my concern. First, sharing login credentials violates Tidal’s end-user agreement. Second, it would be unwise for me to share my credentials with anyone outside my immediate family.

Frankly, I’m quite surprised by this request. This appears to be a long-standing issue, one that Rose has also encountered and has not been able to resolve. Given that, I would appreciate a different approach to addressing the problem without compromising security or violating terms of service.

Please let me know how we can proceed in a way that aligns with best practices.

1 Like
#40

@ROSEHAN also asked my credentials and I refused for the same reason. Believe us @ROSEHAN, there are so many customers out there troubled with this bug it is not the account. Dont go that way by assuming there is something wrong with all these Tidal accounts. Do your research, whatever, debug, contact Tidal, but DO something instead of asking our credentials and delaying a solution for over 2 years now …

#41

@HerrSchurz @duffer5

I apologize for my incorrect request.

Then, can you send a screenshot of the information below to the email address below?

Please take a picture of the screen where Rose device–>Tidal–>the person-shaped icon at the bottom left–>Settings–>Account name, Manage subscriptions appears.

#42

@ROSEHAN , This request contains privileged and sensitive information, including my service level (e.g., Premium) and User ID. I do not consent to providing my User ID, as its disclosure is unnecessary and unwarranted. Your request appears to seek a subset of previously requested account information, absent the password. Kindly provide a detailed explanation of the necessity and purpose for this request, as it deviates from standard troubleshooting protocols. Furthermore, I wish to reiterate that this issue pertains exclusively to the Rose software and not to any user account concerns, as I have documented and reported consistently over the past two years.