@ROSEHAN , This request contains privileged and sensitive information, including my service level (e.g., Premium) and User ID. I do not consent to providing my User ID, as its disclosure is unnecessary and unwarranted. Your request appears to seek a subset of previously requested account information, absent the password. Kindly provide a detailed explanation of the necessity and purpose for this request, as it deviates from standard troubleshooting protocols. Furthermore, I wish to reiterate that this issue pertains exclusively to the Rose software and not to any user account concerns, as I have documented and reported consistently over the past two years.