Currently, RoseTube plays normally without any issues.
- Do you experience the same issue even after installing VLC player from the RoseStore?
- Are RoseTube videos still not playing properly on your RS520?
Hello @ rosehan.
Thank you for your reply.
My answers to your questions
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In the 2.5 years I have owned my RS520, I have never installed VLC player.
Rose tube is played daily for about 90 minutes.
On the day the problem occurred I exceeded that 90 minutes while searching for and playing videos on loudspeaker placement. -
Rose tube is now working perfectly.
However, as @jackPtta already mentioned, I got the impression that, on the day it happened, I had exceeded some time or programme limit imposed on Rose tube which is why I received the message “ could not play due to temporary error. Please try later”.
Is this possible ?
“could not play due to temporary error. Please try later.”
There are several reasons why this message may appear.
If this symptom occurs again, please let me know.
I bought a brand new RS130 in feb, since that time I can play rose tubes but only for the first 30min to one hour, - sometimes less time and sometimes more, but about 1 hour or say 5 or six videos have played, after that I get the message “unable to play video, try again later”. And nothing will play anymore, (tidal will play and is not effected and works still perfectly) I have changed everything in troubleshooting, a 100 times, reloaded and restored both the rose tube app and the rs130 factory reset, cleared the cache, I have turned on and off VLC, NOTHInG works for the fix for rose tubes except time. Time only will fix this. The same error appears on the app as the front screen of the rose 130 itself. Same error message on both screens.
I wait about 1 hour and then everything works again and then the same problem repeats . It’s been doing this for months. My Apple TV work better, I’m upset, I love the rs130, but this is upsetting. Please make a priority to fix the problem.
Also, before you ask, I have the latest software installed on the rs130 and the app. And I have done factory reset and deleted and restored the app many times, and restarted the rs130, this and unplugged the rs130. None of this fixes it, there is something about time, after the problem happens , waiting for say about 2 hours or so fixes the problem,. Then it will happen again. It happens faster if I start clicking around on the app, loading a few videos before they finish etc. but only time fixes the problem. Please please address this and fix the problem, or at least explain it. There is no way that you can’t see the problem yourselves at the factory. I am in the USA.
Could you please confirm a few things?
- Reinstalling RoseTube from the RoseStore usually resolves this issue. Have you already tried reinstalling RoseTube from the RoseStore?
- Were the videos you played long in duration, or does this issue also occur with shorter videos?
- Does this issue also occur when you play live videos on RoseTube?
@ Rosehan
To help you identify and fix the problem, may I also reply to the questions you have asked to @ Charrison
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I deleted and reinstalled Rose Tube on multiple occasions ( as well as a factory reset ). It did not solve the problem.
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The issue occurred when I was watching a number of shorter videos. My wife watches a longer video each morning ( 60 minutes approx.) without the issue occurring.
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Not sure what you mean by “ live videos”.
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Reinstalling rose tube app, NEVER fixes the problem. How can you say it usually fixes the problem? So this means that you all know about this problem?
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The videos are 3 to 4 min long. It happens with long and shorter videos.
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I do not Know what you mean by “live videos” ? (It doesn’t happen with tidal, only rose tube, which I watch all the time).
Can you please ask an engineer, you all must already know about this problem……it’s happening to everyone who owns a rose. Please explain why it’s doing this? Please give it attention to fix this. Your unit costs 1000 times more than Apple TV , but for streaming transport Apple TV works better than rs130. You have many many software bugs, this one is very impactful to the users. Thanks
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I am using the hdmi output of the rose to feed my Denon AVR which has a high end dac inside of the Denon, The rs130 sounds great this way. But again it stops working and freezes and error message, can’t play video, try again later.
@ROSEHAN
Looks like this problem shows up anywhere in the world. I’m in Thailand.
I suspect that maybe all units are affected, but most of users don’t look RoseTube videos for longer time and mainly use to stream music.
I have premium account on YouTube, so shouldn’t be problem there.
Han, you didn’t reply to me why my unit shows latest RoseTube version as not 5.9.07.59, but 5.9.07.5 only? It’s after factory reset and reinstallation of apps.
Dear HiFi Rose users
We are aware that this issue has been reported by multiple users worldwide.
Our engineering team has been asked to prioritize investigation and will work on a fix.
We will inform you as soon as a solution or update is available.
Temporary Workarounds to Try
- Uninstall RoseTube completely and reinstall the latest version from RoseStore
- Reboot or power your device
- Toggle the “Use VLC Player” option if available
- Switch to a more stable network connection
Hi, everyone….can you check. I used my rose tube today and watched about 15 -20 videos on rose tube and not a single for one failed to play! Could it be that Hifi rose engineering corrected the problem with rose tube! I think they may have, please report what you experiencing. But here in Chicago USA it seems like it is fixed??! I’m very happy. Thank you engineers!
So far so good for me too.
Played the usual 60 mins this morning and have just finished watching / listening to another six short videos without problem.
It’s still early days but the signs are positive ( was it simply coincidence that Rose Tube played without problem after today’s software update even though it wasn’t listed on the “ fix list” ?).
Yes that’s the question……is it a coincidence that it seems fixed? It may have been a fix on the back end. But if it was worked on and fixed, no one from Hifi rose has said that it was fixed. But I played 10 to 15 videos for about an hour and none of them came up and said unable to play. Everything worked past the normal 5-6 videos and the 30-40 min. Which is normally that would get the message on both the app screen, and the screen of the rs130 itself. The message saying the video cannot be played due to a temporary error and to try again later. When that comes up, some videos will play, but the system becomes erratic and will some times start playing videos on its own or when I select one that I want to play, the message comes up, and then goes away, and then the system sometimes switches to a video that I played before, that it can play. Just erratic. But Anyway, last night it didn’t do that and everything, about 10-15 videos played perfectly over the period of 45 minutes, I was loving that. Let’s hope it’s fixed.
Can someone from Hifi rose let us know? Was it worked on? Thanks
Well, I spoke too soon. It’s not fixed. Still says “could not play due to a temporary error, try again later”.
And I know that if I do try again later! It will in fact play. After 3-4 hours of time go by, it will all play. Only to happen again after playing a few rose tube videos.
It’s almost as though you tube maybe limits their bits or their time to rose tube. Not sure but it’s still broken.
Again this is very disappointing, for. $5,850 box. Apple TV is a great streamer and will play videos unlimited.
Someone at Hifi rose knows about this problem, because they have created a canned message when the problem happens. “Could not play due to a temporary error, try again later”. So some engineer programmed that phrase and gave it instructions when to appear.
I just downloaded the new firmware tonight, sept 23 release for RS130 and rhe other units, and apparently that had no affect on this problem.
I will say that tonight I was able to play about 20 videos which is more than normal before the problem happens.
That’s disappointing news, especially after our earlier high expectations.
Strange that it’s “ better than before” but still not perfect, which is what we demand and expect.
I hope Rose address this issue as a priority. Apart from a gapless playback issue with the recently introduced Qobuz Connect, which remains unresolved on my RS520, this is the only complaint I have in what is otherwise a fantastic product.
Currently, we are not experiencing any issues with RoseTube playback.
After trying all the steps mentioned above, are you still seeing an error message and unable to play?
Temporary Workarounds to Try
- Uninstall RoseTube completely and reinstall the latest version from RoseStore.
- Reboot or power cycle your device.
- Toggle the “Use VLC Player” option if available.
- Switch to a more stable network connection.
Please also let us know your Rose device’s software version information:
Rose device → Settings → System info → System version info
Hello @ Rosehan
Thank you for your reply.
As I have mentioned on previous posts, I have already tried options 1,2 & 4 from the list you have sent. They did not solve the problem.
In the 2.5 years that I have owned my RS520, I have never installed VLC player. I have installed it today as you suggested but I do not understand why this would have have any impact on the Rose Tube issue. Please can you clarify ?
System version for the RS520 is 5.9.09.
It appears that your Rose device is experiencing a bot error.
Please tell me your ROSE ID. Rose device–>Settings–>System info–>ROSE ID