Problem at Rosetube

Function Rosetube
#21

@Martini

Currently, RoseTube plays normally without any issues.

  1. Do you experience the same issue even after installing VLC player from the RoseStore?
  2. Are RoseTube videos still not playing properly on your RS520?
#22

Hello @ rosehan.
Thank you for your reply.
My answers to your questions

  1. In the 2.5 years I have owned my RS520, I have never installed VLC player.
    Rose tube is played daily for about 90 minutes.
    On the day the problem occurred I exceeded that 90 minutes while searching for and playing videos on loudspeaker placement.

  2. Rose tube is now working perfectly.

However, as @jackPtta already mentioned, I got the impression that, on the day it happened, I had exceeded some time or programme limit imposed on Rose tube which is why I received the message “ could not play due to temporary error. Please try later”.
Is this possible ?

#23

@Martini

“could not play due to temporary error. Please try later.”
There are several reasons why this message may appear.

If this symptom occurs again, please let me know.

#24

I bought a brand new RS130 in feb, since that time I can play rose tubes but only for the first 30min to one hour, - sometimes less time and sometimes more, but about 1 hour or say 5 or six videos have played, after that I get the message “unable to play video, try again later”. And nothing will play anymore, (tidal will play and is not effected and works still perfectly) I have changed everything in troubleshooting, a 100 times, reloaded and restored both the rose tube app and the rs130 factory reset, cleared the cache, I have turned on and off VLC, NOTHInG works for the fix for rose tubes except time. Time only will fix this. The same error appears on the app as the front screen of the rose 130 itself. Same error message on both screens.

I wait about 1 hour and then everything works again and then the same problem repeats . It’s been doing this for months. My Apple TV work better, I’m upset, I love the rs130, but this is upsetting. Please make a priority to fix the problem.

#25

Also, before you ask, I have the latest software installed on the rs130 and the app. And I have done factory reset and deleted and restored the app many times, and restarted the rs130, this and unplugged the rs130. None of this fixes it, there is something about time, after the problem happens , waiting for say about 2 hours or so fixes the problem,. Then it will happen again. It happens faster if I start clicking around on the app, loading a few videos before they finish etc. but only time fixes the problem. Please please address this and fix the problem, or at least explain it. There is no way that you can’t see the problem yourselves at the factory. I am in the USA.

#26

@Charrison

Could you please confirm a few things?

  1. Reinstalling RoseTube from the RoseStore usually resolves this issue. Have you already tried reinstalling RoseTube from the RoseStore?
  2. Were the videos you played long in duration, or does this issue also occur with shorter videos?
  3. Does this issue also occur when you play live videos on RoseTube?
#27

@ Rosehan

To help you identify and fix the problem, may I also reply to the questions you have asked to @ Charrison

  1. I deleted and reinstalled Rose Tube on multiple occasions ( as well as a factory reset ). It did not solve the problem.

  2. The issue occurred when I was watching a number of shorter videos. My wife watches a longer video each morning ( 60 minutes approx.) without the issue occurring.

  3. Not sure what you mean by “ live videos”.