Just switched to Qobuz connect for streaming on my HiFiRose RS250 instead of accessing Qobuz through the HiFiRose app. Now at the beginning of every song it “jumps” a few seconds into the song (Sounds like when a stylus skips on vinyl). The remainder of the song plays just fine but then will jump at start of the next. This doesn’t happen if I’m using Qobuz through the rosehifi app but I prefer to use Qobuz direct as the streaming quality is slightly betterAnyone else experiencing this? Thanks!
Yes. It is better with the Rose app. One of the compromises necessary for musical sanity.
Just how could it be any different when Qobuz is streaming exact same thing either way?
The problem you describe has been reported by other Rose users, including myself, elsewhere on this forum ever since Qobuz Connect was first introduced. Gapless playback also has the same issue.
I have forwarded videos to Rose demonstrating the problem but the response was “ we were unable to reproduce the problem”. If that’s the case I don’t expect a fix to be on their priority list .
The only reason why I would use QC versus playing Qobuz via Rose Connect app is for sorting albums, since there is no sort option in Rose Connect other than “ Recently Added”. Additionally, there is no list view, only tile view.
Otherwise, Qobuz plays just fine via Rose Connect. To my (old) ears, there is no difference in sound / streaming quality v QC and there are no stuttering issues at the beginning of album or gapless tracks.
BorisM
Thanks for your reply. The streaming quality improvement is implied in the Qobuz “magazine” section but mainly states the hi-res playback is guaranteed more “consistent” not necessarily better. No doubt that any improvement I experienced was probably just confirmation bias on my part. Cheers!
Martini
Thanks for your reply. At least I now know I’m not the only one experiencing this problem and I can probably rule out internet connectivity issues. I will be going back to accessing Qobuz through the HiFiRose app as the issue I mentioned is far more annoying than any benefit Qobuz Direct may offer. Cheers!
Absolutely agree. Gaps and clipping of songs is unacceptable. I also agree that Qobuz Connect is a better user interface but I needed to move back to Rose Connect to keep me from throwing my 130 into the LI Sound.
I know that Rose is spending considerable effort and expense on Rose Connect and their music matching archive, but honestly they would be better off supporting Qobuz Connect, Tidal Connect and other streamers’ apps and using a music content recognition app like Gracenote for people who want to rip CDs.
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That probably applies to QC vs. pulling the signal to whatever device you use to control Qobuz, then pushing it to an external player, whereas QC just establishes a direct connection between the playback device and Qobuz. So any quality differences are most likely due to expectation bias.
Of course when it is actually broken, like in your case, that’s unacceptable and Rose should fix it. If anything, even with the exact same quality of sound, Qobuz app presents much better interface for navbigation and music discovery…
@drifter
We are reaching out to request your assistance as we have been unable to reproduce the issue on our end. Could you please share your RS250 Rose ID, the current version information (Settings > System Information), and your output connection details?
Additionally, if it is possible to capture a video of the issue, please send it to the email address below. We will investigate further as soon as we receive it."
shim1691@citech.kr
@Rose_love The problem about stuttering with Qobuz Connect was reported by many users since it was introduced and it was admitted by Rose. Later you told that it was fixed and this is not the case in my RS 150 B. It appears less frequently than before but it still exists. As I prefer to hear Qobuz in Rose Connect there is no problem for me but the issue is real.
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Not only does my RS250 stutter at the start of each track I have to turn Qobuz Connect off and on again on the unit to be able to use QC 9 times out of 10.
@Drummer154
Could you please share your RS250 Rose ID, the current version information (Settings > System Information), and your output connection details?
Additionally, if it is possible to capture a video of the issue, please send it to the email address below. We will investigate further as soon as we receive it."
shim1691@citech.kr
Yes, this is a consistent issue with Qobuz Connect for me (RS130). I’m pretty sure it is a Rose issue because I do not experience the problem when using a Bluesound Node. It makes using Qobuz Connect impossible for me. Unfortunate because the user interface is far better with Qobuz, no truncated favorite artist list - able to add to and delete from favorites, and able to view/read CD booklets - than with the Rose app.
Hello everyone, I’m having a stim problem too when I first bought it I could sign in and play music directly off of the rose then I started using the app and for some reason after an update I guess I can’t sign in on the rose itself to Qobuz. It’ll say sign in with Facebook or Google and it just sits there and keeps spinning and doesn’t go any further
I have always had the same problem signing into Qobuz using the touchscreen on the unit. You have to use the app on the phone or tablet to access Qobuz. Just one of the many accommodations one has to make for the Rose. My advice is to use the touchscreen only when necessary and hope that it obeys you. The clock and VU meters are pretty cool though you have to admit.
Thank you for your follow up in this matter but based on other comments in this thread, it seems that the information you are requesting has already been submitted to hifirose several times. I look forward to a resolution to this issue.
@Farcal
Due to an update in Qobuz’s supported browser versions, users are currently experiencing issues logging in via the device’s built-in browser. We have contacted Qobuz regarding this matter and are awaiting their technical support. We will provide an update as soon as the issue is resolved.
In the meantime, you can still log in through the Rose Connect app. We kindly ask you to use the app for your initial login setup, and we apologize for any inconvenience caused."
@drifter @Poppirose130 @Drummer154 @Alberto
Hello,
We sincerely apologize for the inconvenience you have experienced with Qobuz Connect.
We are prioritizing the investigation into the issue where audio cuts out or stutters at the beginning of a track when using Qobuz Connect. While we are reviewing reports from several users, we are currently having difficulty identifying the exact cause as we have been unable to replicate the issue in our internal testing environment.
To help us analyze and resolve this more effectively, we kindly ask for your assistance. If you have encountered this problem, please provide us with as much detail as possible based on the items below. We will conduct further testing based on your feedback and share the results with you.
- Rose Model and Version Info:
- DAC Model and Connection Details: (e.g., USB, Coaxial, Optical, etc.)
- Smartphone model and Qobuz app version
- Specific Tracks/Albums where the issue occurs:
- Frequency of occurrence: (e.g., Every time, occasionally, etc.)
-
Video recording of the issue: If the file size is too large, please upload it to a cloud service (like Google Drive) and send the URL to the email address below.
shim1691@citech.kr
Rose RS130
Rose app version 5.09.45
Rose 5.9.09
Using the onboard DAC in the Anthem STR integrated amplifier, the connection is coaxial.
There are no specific recordings or tracks; the problem occurs across many different files streamed using Qobuz Connect.
Frequency of occurrence is often.
Emailing a video as requested.
RS250A
Version 5.9 (Official)
Rose app version 5.09.45
(Rose 76) 5.9.09
rs250 internal dac into rogue sphinx integrated via coax
Frequency = beginning of every song
Video’s emailed