@Rose_love @ROSEHAN
Who is testing these apps??
Screen Recording 2026-04-11 213954.mp4
When you press play on the windows app it starts playing from the last track and not from the first.
Your issue has been forwarded to our software team and is currently under review.
We will do our best to release an update as soon as possible after the review is completed.
@Rose_love @ROSEHAN
The DLNA searching, still not working correctly.
The first time when you select DLNA works and after the first time finds nothing.
I have forwarded this issue to our software team. They will review it.
As this may be related to a server-side issue, please understand that it may take some time to resolve.
Hello Hifi Rose Team
Since this morning, Windows refuses to open Rose One; application control is blocking the program from opening… Hey Rose HiFi, maybe you should certify your apps with Microsoft to avoid this kind of problem, right?
Currently, the ROSEONE app is running normally on Windows on our side without any issues.
We would like to ask you to check a few things:
- When you are unable to run Rose One on Windows, if there is any popup message on your PC, please capture the message shown in the popup and share it with us.
- If you uninstall and reinstall the ROSEONE app, does the same issue still occur?
Problem with Rose One in Windows during installation or update.
Smart App Control enabled blocks Rose One.
Solution:
It is necessary to turn it on/off to allow the Rose One app to work.
Has Microsoft been notified by your services?
Andre
…
…20 characters.
We have also checked this on our side.
When Smart App Control is enabled, the app does not launch.
It appears that there may have been changes to security settings in a recent Windows 11 update.
We have sent an inquiry to Microsoft regarding this issue.
In the meantime, it seems you will need to turn off Smart App Control to use the app.
Due to a recent Windows security update, the app has undergone a new security certification process.
Microsoft may display warnings for a certain period after a new certification. If no issues are reported and the app builds a good reputation, these warnings will eventually be removed.
[How to disable the SmartScreen Filter warning]
- Edge:
Settings > Privacy, search, and services > Security > Turn off Microsoft Defender SmartScreen - Windows:
Settings > Privacy & Security > Windows Security > Open Windows Security > App & browser control
Reputation-based protection settings > Turn off:
- Check apps and files
- Microsoft Defender SmartScreen for Edge
- SmartScreen for Microsoft Store apps
Alternatively, you do not necessarily need to disable it.
When the SmartScreen Filter popup appears, click “More info,” and then the “Run anyway” button will be available.
Problems with the Rose One app
When the Rose One app notification appeared for Android and Windows, I installed both versions.
For Android everything was fine.
For Windows it was not.
Overview of the installation on a Windows 11 Pro laptop
The installation process completed, but when starting Rose One, Smart App Control appeared with a message about an unknown program, and it was blocked.
I reinstalled it, but with the same result.
I then turned Smart App Control off.
Rose One worked after that.
I ran a test with this version and found a translation error.
In the menu bar it says Niew for New (English). This should be Nieuw.
I already reported this to your service.
Yesterday evening, April 22, I started Rose One again and a message appeared on the screen about an upgrade.
This upgrade completed without any notification during the update process.
But when starting the app again, the same message appeared as before.
I checked the Windows settings.
Smart App Control had been turned on again.
After disabling it, Rose One with update 1.19 could start.
To work without problems, I looked for the causes:
- Downloaded Rose One for Windows from your server.
- Kept the current version installed (version 1.19).
- Set Smart App Control to ON.
- Installed the downloaded version 1.14.
- The installation process continued but showed two Smart App Control warnings. The process continued and completed without further warnings.
- I was asked to allow the program to start.
- I allowed it, and Rose One started without any Smart App Control message.
- A message immediately appeared about a new version 1.19 to update. Approved.
- After the update, everything worked.
I then checked the Windows logbook and found an error message related to the installation of Rose One version 1.18, dated 11.4.2.26 (see attached log file).
In logboek staat voor Rose One versie 1.18 de volgende foutmelding.
Logboeknaam: Application
Bron: Windows Error Reporting
Datum: 11-4-2026 15:50:35
Gebeurtenis-id:1001
Taakcategorie: Geen
Niveau: Informatie
Trefwoorden:
Gebruiker: SYSTEM
Computer: ExpARLPTP
Beschrijving:
Foutbucket 1708136305122390351, type 1
Naam van gebeurtenis: APPCRASH
Antwoord: Niet beschikbaar
Id van CAB-bestand: 0
Handtekening van probleem:
P1: RoseConnectInstall.exe
P2: 1.0.18.0
P3: 5c157f86
P4: System.dll
P5: 0.0.0.0
P6: 5c157efa
P7: c0000005
P8: 00001581
P9:
P10:
Toegevoegde bestanden:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a38d5cd7-b92f-45f6-821c-6caca207e7de.tmp.WERInternalMetadata.xml
Deze bestanden zijn mogelijk hier beschikbaar:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RoseConnectInsta_cb6010c48a039f6ebac3ba51049a1cf9b3555e_bd923df0_840cf8f6-c2b7-45cb-bf3d-fd1330bd87c0
Analysesymbool:
Opnieuw zoeken naar oplossing: 0
Rapport-id: dadd4020-4cf7-4663-981f-b35c0a97a8e1
Rapportstatus: 268435456
Opgedeelde bucket: d5b1f8a0ffbbabb907b484eb5ec4b14f
GUID van CAB-bestand: 0
Gebeurtenis-XML:
1001
0
4
0
0
0x8000000000000000
27762
Application
ExpARLPTP
1708136305122390351
1
APPCRASH
Niet beschikbaar
0
RoseConnectInstall.exe
1.0.18.0
5c157f86
System.dll
0.0.0.0
5c157efa
c0000005
00001581
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a38d5cd7-b92f-45f6-821c-6caca207e7de.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RoseConnectInsta_cb6010c48a039f6ebac3ba51049a1cf9b3555e_bd923df0_840cf8f6-c2b7-45cb-bf3d-fd1330bd87c0
0
dadd4020-4cf7-4663-981f-b35c0a97a8e1
268435456
d5b1f8a0ffbbabb907b484eb5ec4b14f
0
Logboeknaam: Application
Bron: Application Error
Datum: 11-4-2026 15:50:32
Gebeurtenis-id:1000
Taakcategorie: Toepassingscrash-gebeurtenissen
Niveau: Fout
Trefwoorden:
Gebruiker: EXPARLPTP\areho
Computer: ExpARLPTP
Beschrijving:
Toepassingsnaam met fout: RoseConnectInstall.exe, versie: 1.0.18.0, tijdstempel: 0x5c157f86
Naam van foutmodule: System.dll, versie: 0.0.0.0, tijdstempel: 0x5c157efa
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00001581
Foutproces-id: 0xD64
Begintijd van foutieve toepassing: 0x1DCC9BA256F52EF
Faulting-toepassingspad: C:\Users\areho\AppData\Local\Temp\RoseConnectInstall.exe
Faulting-modulepad: C:\Users\areho\AppData\Local\Temp\nsb5AEC.tmp\System.dll
Rapport-id: dadd4020-4cf7-4663-981f-b35c0a97a8e1
Faulting-pakket volledige naam:
Faulting-pakket-relatieve toepassings-id:
Gebeurtenis-XML:
1000
0
2
100
0
0x8000000000000000
27760
Application
ExpARLPTP
RoseConnectInstall.exe
1.0.18.0
5c157f86
System.dll
0.0.0.0
5c157efa
c0000005
00001581
0xd64
0x1dcc9ba256f52ef
C:\Users\areho\AppData\Local\Temp\RoseConnectInstall.exe
C:\Users\areho\AppData\Local\Temp\nsb5AEC.tmp\System.dll
dadd4020-4cf7-4663-981f-b35c0a97a8e1
Hello,
We would like to share the results of our inquiry with Microsoft. For the time being, the Smart App Control message may continue to appear.
Recently, as Windows security certification requirements were updated, we also updated the PC version accordingly. Because of this, it seems to be recognized as a new program, which is why the popup keeps appearing.
According to Microsoft, if there are no issues with its reputation over time, it will be automatically cleared.
Also, on our PC, Smart App Control does not turn back ON automatically once it is turned OFF. On your PC, under what circumstances does Smart App Control turn ON automatically?