Return the Rose RS130?

ROSE Products RS130
#1

Hello,

I received my Hi-Fi Rose RS130 yesterday, and I must admit I am somewhat surprised. I am hesitating as to whether I should return it and ask for a refund . Before making a decision, I would like to know whether the inconveniences I have encountered have also been experienced by others, and if so, how they were resolved:

1.	Unexpected interruptions in Qobuz, which utterly spoil the experience and make listening to opera impossible.

2.	When connecting my external hard drive (Samsung 5V SSD), I can see it powering on, but it is not recognized. As for the internal hard drive, I had to reformat it in order for it to be recognized (although it was already in exFAT format).

3.	I configure the output resolution to the maximum setting (96 kHz), yet the files on Qobuz (via television) are still displayed as 194 kHz.

4.	The Rose powered off by itself once, while I was listening to music.

I am using it with an optimized wired switch and high-quality Ethernet cables (I am not interested in Wi-Fi).

Thank you.

#2

Hi @Lector. Your numbered items are not shown in your post in their entirety, but if I understand your list, then:

  1. No I am not having these interruptions with Qobuz, at least while using Qobuz through the Rose app. When using Qobuz Connect, however, I have had the first fraction of a second of tracks “skip”, but if you do a search online you’ll see that HiFi Rose is not the only maker having problems with Qobuz Connect. So I wouldn’t necessarily place the blame for Qobuz Connect issues solely on Rose (or at all).

  2. Can’t speak to this as I don’t use an external drive.

  3. I have no problems running tracks at their full resolution (if that’s what this item was - can’t be sure because it’s cut off in your post).

  4. My RS130 has never powered itself off (fingers crossed that it never will).

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#3

Pas de coupure avec Qobuz avec l’application dĂ©diĂ©e. Je ne vois pas l’intĂ©rĂȘt d’utiliser Qobuz Connect qui pose soucis avec d’autres marques
Vous devriez essayer avec l’application Rose Connect

Aucun soucis avec un disque Ssd interne ou externe

L’appareil ne s’est jamais Ă©teint seul.

#4

No cut with Qobuz with the dedicated application. I don’t see the point of using Qobuz Connect which poses concerns with other brands

You should try with the Rose Connect app

No problem with an internal or external Ssd disk

The device never turned off by itself.

#5

Bonjour,

Je n’ai pas essayĂ© Qobuz Connect. Juste l’application native. J’ai fait une rĂ©initialisation, mais le problĂšme demeure. Comme c’est un modĂšle achetĂ© hier, j’ai encore un droit de rĂ©tractation.

#6

With regard to the the internal drive, I have found that you need to format the drive with the Rose device (RS130) and then transfer your library using an external HD connected to the USB or a NAS drive using the Rose File Manager. I tried to insert the Samsung SSD pre-formatted with exFAT and loaded with my library and it was not recognized. That was a couple of months ago, in other words, a lifetime ago with this machine.

#7

Where did you buy it and what is the return policy? If at a local retailer, what other offerings of theirs did you consider?

#8

I purchased it online, and the return shipping costs are on me. Honestly, I have no desire to play Russian roulette again if I send it back.

As for the hard-drive management, the situation has become even more absurd: the internal drive — formatted by the Rose, recognized by the Rose yesterday, and the one onto which I uploaded all my music — is no longer recognized today!
This is now the third full reset within 24 hours. It is absolutely surreal.

It is now stuck on ‘restoring factory settings’ and has been frozen like this for five minutes?!? I don’t know what I am supposed to Do ?

I have owned Auralic, Aurender, Lumin, and Eversolo, and I have never experienced anything like this. The most ironic part is that this is by far the most expensive of the four streamers I’ve had.”

Update 1 : I was forced to shut it down manually; it then restarted correctly, but failed to recognize the internal SSD. After performing yet another factory reset, the drive was finally recognized
again

Update 2 : another “funny” behavior, even when configured not to supply power to the USB ports, it still does. When instructed to downsample to 96 kHz, it simply ignores the command and behaves as it pleases


#9

@ROSEHAN may be able to assist you

#10

The return shipping costs are a bargain, I wouldn’t look back.

Why, may I ask, did you change to the Rose? The screen? The clock? The onboard cache? The video capability?

#11

Hi,

There were several reasons behind my choice:

1- The presumed quality of the sound (The clock, transformers, isolation).

  1. The ability to use local hard drives so I could finally abandon Roon and Audirvāna.

  2. The possibility of watching operas on my television while effortlessly enjoying my audio system.

  3. The convenience of being able to rip my CDs directly.

  4. It is visually appealing and appeared solidly built.

  5. I believed it was designed for the future (fiber connectivity, etc.), but what I did not expect was that it would already feel obsolete for the past — even streamers that are ten years old prove to be more stable.

#12

Yes, I hear you. I had similar thoughts, especially 1, 2, 5 and 6. I never used Roon but I’m hoping its software can bail me out of this purchase. If not I will take my lumps when I go to sell it.

As far as ripping CDs, I prefer doing that on my Mac. It allows me to renumber and recategorize songs and apply artwork. Once that is done I can transfer it to the SSD. You like opera, I like The Grateful Dead (among other things). Much of the Dead’s live work is offered on multi-CD sets so it is helpful to be able to rename the concert by date and venue and to renumber the songs say from 1 to 30 rather than having CD one, tracks 1-10, CD two tracks 1-10 etc. I can only imagine doing that on the RS130!

But honestly, whether it is the Dead, or jazz, or opera or symphony, when you are listening to songs in sequential order like we do, anything that interrupts the continuous stream is maddening. I think I have finally gotten to the point with the RS130 that it works most of the time, but honestly that isn’t good enough, regardless of price. I hope that Roon might be my savior. If not, it is off to the glue factory.

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#13

I completely understand you. Until now, I had been ripping my CDs to my computer, experimenting with reclockers, exploring linear power supplies, using Roon and Audirvāna, and so on. I thought the Rose would finally allow me to simply sit back and enjoy my music without overthinking things — and yet, the exact opposite has happened. It carries all the drawbacks of a PC (bugs), but without the freedom to troubleshoot or fix them myself. It’s truly unfortunate, because from a sonic standpoint, it’s actually quite good

#14

The Rose software drove me to Roon since Roon works 99% of the time. If I were in your situation, I would gladly pay for shipping to return it for a refund. One online dealer wouldn’t even recommend using a Rose product without Roon due to the poor app experience. When I purchased my unit, I talked to the dealer and asked about the app. The dealer lied to me. If I had seen the forum prior to purchasing the unit, I wouldn’t have bought it. I bought a new unit for an open box price. I’m horrified to see that in the US that the price has been raised to $5895 USD. A complete waste of money.

3 Likes
#15

Thank you for the replies,

I was wondering whether my unit might be defective; however, judging from what I have read on forums, this would appear to be a structural issue.

I do not wish to sound peremptory by offering unsolicited advice to this brand, yet it is urgent that its owners understand the psychology of audiophiles: once trust is broken—or has never been established in the case of younger brands—there is no possible way back, regardless of the quality of future products they may bring to market. Personally, should I return my unit, I would never again consider purchasing a product from this brand. The same would hold true for my entire audiophile circle, as we exchange views and experiences frequently among ourselves.

Three of my friends had been considering this brand, yet it is evident that an honest account of my experience with their flagship product will dissuade them from taking the plunge. A mere ‘we may eventually correct this issue with a future update’ is not sufficient once payment has already been received. Customers are neither beta-testers nor financiers for a fundraising exercise (releasing an incomplete product, reaping profits, and then investing part of the proceeds to fix the bugs—or worse, to fund R&D for new products while abandoning the first clients). Such a practice is not only fundamentally unacceptable, but utterly suicidal in the high-end market—particularly when it concerns their flagship model, their technological showcase.

I shall wait until the weekend; if by then I have not received a viable solution or clear answers, my opinion will be firmly settled.

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#16

I agree with everything you wrote, I came to that conclusion weeks ago. Any thoughts I entertained about purchasing a 160 are long gone. Sadly I let the 130 sit untouched in a box for at least a month before it was connected my installer as part of a broader theater / hifi system. Unfortunately I did not buy my unit from my installer because by that time it was on backorder and I did not want to wait. Then after I finally turned it on, I went for a month thinking I was the problem. Then I began to read. And read. And read.

I could go on, but I just want to say that I think you are being unrealistic expecting a software fix by this weekend. I am not so negative as to say they won’t ever come up with a bug fix, but nothing is going to be done in that timeframe.

3 Likes
#17

Can you consider a standard exchange while preserving your withdrawal period?

#18

Have had the Rose 130 for about a year now. Unit looks good but thats it.
Not happy with their App, issues with playing from my SSD and also Youtube ( I know they have Rosetube glittchy). NAS does work ok. Cache issues
Expected a lot better experience and certainly for the money. Disappointed on the whole

3 Likes
#19

Hi,

That is the crux of the matter. If I were certain that the serious problems I have encountered were specific to my device, I would. For the time being, I do not yet know: as I read through the forum, I see that many people are experiencing issues, which prompts me to question the reliability of this brand’s devices.

#20

I have had the RS130 for about 6 months and it has been flawless and sounds fantastic. I do use Roon and using a Nucleus Plus as the core I have had zero issues playing through a Prima Luna EV300 preamp through Prima Luna EV mono blocks amps. Musician Taurus DAC and GoldenEar 1 reference speakers. So far I have no complaints

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