Rose Connect Premium App

#1

Hello to everyone reading this comment.

I intend to contact the engineers at HI-FI ROSE, which are responsible for developing and writing the Rose Connect Premium app. The USA representative told me to write in this space to be heard by the manufacturer.

I can write based on my experience using several high-end streamers from high-end brands.
I use a high-speed wired Ethernet connection, and the app is installed on an Android S9+ tablet running Android 14 and One UI 6.1.1.

Please, HI-FI ROSE, address these points, which are vitally important for managing the music we listen to through the app intuitively and enjoyably:

  1. The track we are listening to should have a moving green bar, circle, or dot in the tracklist, indicating it is playing.
  2. The currently playing track window at the bottom of the screen should display the track name.
  3. The option to automatically detect and switch from internal streaming to optical, analog, coaxial, or USB should be available. The system does this from any external input to the internal input but not from the internal input to the external input.
  4. After a couple of hours of use, some tracks disconnect and reconnect.
  5. Offer the option to change the background color.
  6. Offer the option to enlarge the font size.
  7. Offer the option to customize the appā€™s bottom menu.
  8. Offer the option to rename and assign symbols to input devices connected to the streamer. EXP: On the optical input, renamed to CD player or DVD player.
  9. It would be great if the radio app allowed US customers to access Sirius XM.
  10. The registered model should appear in the deviceā€™s input/output settings. I have the RS250A, and the input/output settings show RS250.
  11. When connecting to AirPlay, there is sometimes a popping noise. The app doesnā€™t show that AirPlay is in use or connected. The connection is active and producing sound, but there is no description of it.

Thank you to all community members, and a very special thanks in advance to HI-FI ROSE for listening and providing this list of improvements to all users.

Best regards!

1 Like
#2

@padevin

Here is the answer to your question.

  1. If you look at the picture below, the playback bar on the playback screen is displayed in yellow. It cannot be changed to green.

    image
    image1920Ɨ1200 146 KB

  2. The title and artist name of the currently playing track are displayed normally at the bottom of the screen.

  3. It is difficult to add a function that automatically detects analog, coaxial, or USB.

4-1. When the playback stops after listening to a music source for several hours, is it only for a specific music source?
4-2. What music sources, such as Tidal, Qobuz, and Rosetube, do you see this phenomenon?
4-3. Is the network signal of your Rose device strong enough?

5,6,7,8. I will forward your four requirements to the software team.
They will review them internally and add the parts that are possible or necessary.

  1. Additional issues for Sirius XM appear difficult to add internally, regardless of priority.
    I will once again pass this on to the software team.

  2. Do you want to change the input part of your RS250a I/O settings to RS250a instead of RS250?
    I will once again pass this on to the software team.

  3. When RS250a and iPhone are connected via Airplay, you cannot check it on the Rose device or app, but only on your iPhone. Please explain in detail when the noise occurs.

#3

Hello ROSEHAN.

Thanks for your response.

Please see the attached screenshot showing you what I meant on my list of suggestions:

1- The track we are listening to should have a moving green bar, circle, or dot in the tracklist, indicating it is playing.

2- The currently playing track window at the bottom of the screen should display the track name.

Thank you!

Screenshot_20250516_202459_Rose Hifi
Screenshot_20250516_202459_Rose Hifi2800Ɨ1699 235 KB

#4

@padevin @ROSEHAN

Regarding #1, I understand the request for green (ie, in North America, green means go & yellow means be prepared to stop). If possible, move the 1st line (shown below the two purple images/background box) to the top of the screen, above the Album Cover ā† do this because that line shows icons NOT directly related to the currently playing song. Add a spacer line, then display the Album Cover and then a spacer line, and then display the Song Title, Artist & Album Name ā† show these 3 lines in a white bordered black box (black being the displayā€™s background color).

Regarding #2, I suggest the Songā€™s Artist be displayed in the same font size & brightness as the Song Title & the Songā€™s Artist to be shown immediately under the Song Title. On the 3rd line, show the word ā€œAlbum:ā€ followed by " - ". Also, the Song Title to be scrolled right-to-left ONLY IF the Song Titleā€™s length is greater than the lineā€™s length minus 4.

  • I also recommend the orange line be preceeded with nn:nn and have mm:mm at the end of the line (nn:nn is the currently played time & mm:mm is the songā€™s total time.
  • Lastly, show the Volume line immediately after the orange line & show this line preceed with the correct words (ie, either "Volume Gain: " or "Volume: "), then show a spacer or half-spacer line followed by the Player Buttons line.
#5

Hello H.F. Rose.

I am enjoying the streamer very much.

What I have been experiencing latlely is that the Rose app crash very often, so I have to reopen it several times on each listening session. It crash al leat 4 times in a period of one hour.

I am using the latest Samsung Galaxy Tab S10 +, Android 15, UI 7.0

Also I have not seen any of the app changes I suggested a few months ago on my first article.

I thank you in advance for any solution you can provide for both items I am expresing here.

Best regards.

#6

@padevin

Sorry, but your request seems difficult to implement right now.

If the feature you requested can be implemented internally later, I will let you know.

#7

Hello Rosehan.

Thanks for your quick response.

I am concern about the App crashing. Are you aware of this issue witht devices with Android 15, UI 7.0?

For the original request made in April 11th, I hope your sofwere ingenieers can add items #1 and #2 as soon as possible. You can undesrtand, it makes the music sessions more easy and practical to navigate.

Thank you!

Best regards.

#8

@padevin

I would like to ask you to confirm a few things.

  1. When you use the RoseConnect app on Android 15, UI 7.0, in what situation does the app crash?

  2. Please tell me the RoseConnect app version you are currently using.

  3. Please tell me the model name of the Android device you are currently using.

#1 and #2 that you mentioned on April 11th seem difficult to improve as of now.
Since we currently have a designed UI, there is an issue that requires changing the design UI in addition to the software.

#9

Hello RoseHan.

Thanks for your questioner.

1-The crask happen mostly when I open the RoseConnect app at the tablet to start selecting music to listen. The music continuew playing, but the app at the tablet crash (close it self). So I have to reopen it. After a few attempts, does not crash again. The tablet system warned me about the multiple times the app crashed.

2-The RoseConnect app version I am using is the one updated in June, 4th. 2025 (Version 5.9.02.5)
A correction mesurment I took was removing/deleting the app and reinstalling it again.

3-The model name of the Android device I am usoing is a 2025 Samsung Galaxy S10 plus.

I really hope you can upgrade the UI soon; I am completely sure it will be very welcome to the large number of RoseConnect app users around the world!

Thank you very much!

1 Like
#10

@padevin

Galaxy S10 plus is not a tablet.
Your Galaxy S10 plus does not crash, but only your Galaxy tablet does?

Please tell me the model name of your Galaxy tablet.

#11

The Galaxy tablet (device) model is Tab S10+ (SM-X820)
What crash is the RoseConnect app, no the tablet.
This is the only app that crashed in my tablet.
As I stated before, it does not happen every time, but happen often.

Thank you!

#12

@padevin

We will also check various things with the same Galaxy S10 as you.
If you have the same symptoms, we will check the problem and fix it.

#13

Hello HI FI Rose.

Hello Hi Fi Rose.

I would like to report that after the last update on the RS250A, the app has become very slow, and loading music takes a considerable amount of time, more than 15 seconds.
When I select the music, many times a black screen is displayed; I have to go back and reselect the track or album.

Before the update I did not have these issues.

Right now, I have version 5.9.07.6

I hope you can solve this issue very soon.

Thanks!

#14

We apologize for the inconvenience.
We are testing the same version of the Android app, version 5.9.07.6, and the issue is not reproducible, so we are contacting you.
What music sources are you listening to when this issue occurs?
How often does it occur?
If possible, please perform a factory reset of the R250A and check again.
A new version will be uploaded to Google Play during the week. Please also check with that version.

#15

Hello.

I use Tidal and Qobuz.

The slow performance is on the Rose Connect Premium App, not in the streamer RS250A.

The black display is on the app.

As I mentioned, before the last update, the performance speed was good. The app was working at a normal speed.

I have written several times, expressing different issues with the app, including a request to add a few basic items to make it more friendly and easier to use, and to improve the interface.

Please contact Tidal and Qobuz to find a comprehensive solution to the performance issues described above.

Based on the usersā€™ conversations, app review ratings, and comments, I am not the only one having these issues.

Thank you!

1 Like
#16

I apologize for the inconvenience.
Iā€™ve been testing this all day after reading your post, but I havenā€™t found anything unusual.
If you could please provide me with the smartphone model youā€™re using, I can test it and provide feedback.
It would also be helpful if you could provide a video of the problem or a detailed scenario of the issue.
Thank you.

shim1691@citech.kr

#18

Hello Rose.

Tidal responded to me after I sent them the symptoms and recommended clearing the appā€™s cache (Rose app). After that, all went back to normal.

About my tablet info Samsung Galaxy Tab S10 +, Android 16, UI 8.0

Going back to my original request on April 11, 2025, the app needs an urgent interface update. Please refer to the first communication on this chat.

All other streaming apps are more intuitive and easier to use. The simple task of showing/highlighting the track playing in the playlist, Rose does not have that. We have to walk through several steps to find out which track is playing in the playlist.

Right now, your app is degrading your brand reputation and the high-quality products you sell to the public.

Please note that, to use HiFi Roseā€™s streaming capabilities and products, we need to use the app. If the app is not up to the level of the devices, the experience we relate to HiFi Rose is the one we have when using the app.

Thank you for your attention.

Kind regards.

#19

@Rose_love

It would be much more desirable to communicate clear and ā€œrealā€ release dates as opposed to say that you will do something ā€œduring the weekā€ when - in the end - nothing happens.

Itā€™s about credibility, which given everything else being debated on this forum by your loyal users - I am sure wouldnā€™t harm at all your teamā€™s reputation.

#20

A new version of Rose Connect Premium App has appeared recently. I have updated today and I have found the following ā€œimprovementsā€:

(1) If, when playing a disc, you press the circle icon to return to the album, the page dissapears and sometimes the message ā€œRose Hi Fi is still not workingā€ appears.

(2) When you selected in the three dots the option ā€œclear the queue and play from hereā€, the result before this update was to play a disc from a concrete track until the end. Now the whole disc is added to the queue starting with the selected track. I find this absurd.

#21

Hello @Alberto ,

Regarding issue number 1,

  • Could you please let us know which music streaming service you were using? (Is it TIDAL?)
  • Could you also tell us the model of the smartphone you are using?
  • Does the message ā€œRose Hi Fi is still not workingā€ appear regardless of the album, or does it seem to occur more frequently with specific albums?

Best Regards,