Rose Tube Sticking

Support
#1

Hi,

I’ve been using the RS250 for over two years. Recently when using Rose Tube I have found the video caches about 1/4 of the track then stops. Playback catches up and then stops.
Connected via Ethernet to fast internet.
Fully updated apps.
Cached to device or to external disc - result the same.
Have factory reset device.
Have created new rose account
Tried WiFi
Rebooted router
Happens when playing from app or device
Only happens on RoseTube - no problem playing from other sources
All videos affected

Can anyone help please as Rose Tube is my go to…

Thanks

#2

This is a known issue which, I think, was addressed, in the latest RoseTube app update.
See this thread on this forum

PS. Not affiliated with Rose, expressing opinions of my own

#3

It’s still sticking after updates, factory restore, reboots of router etc.

What the hell is wrong with this. I’m gutted that my Rose is now useless for Videos.

It was the main reason I bought it.

Can anyone from the company offer any support?

#4

@Dmg1969

Does the same symptom appear even if you turn off the cache function in Rosetube?

#5

Thanks for replying in this and the other thread I mention my issues on. Yes it remains the same. I had a similar issue on YouTube and I found that setting my TV to public DNS fixed it.

I did the same on the Rose but found the issue still remained. It did speed up the rate at which the Rose downloads the video but it still sticks at the same point on the download bar.

#6

I’ve tried everything I can with the device. Is there anyway of accessing any logs on it?

#7

@Dmg1969

Could you please take a brief video of the symptoms you are experiencing and send it to the email address below?
eunseong96@citech.kr

It’s strange that this symptom appears even though the caching function is turned off.

#8

Just sent. Thanks for helping

#9

@Dmg1969

I carefully checked the video you sent.
I responded by email.
Please check your email