@ROSEHAN this appears to be a widespread problem. Can you please share with us if Rose is going to extend the warranty period to cover this now “known,” defect. Please explain what is going on here, is this a faulty part?
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I just dropped the unity off with my dealer and he shared that Rose support has been great and he will make sure to take care of me. YMMV with your dealer/support path. That said, I think after spending as much as we have on these expensive toys we should get some reassurance from Rose about what happens when they fail outside of warranty? @ROSEHAN
Currently, the number of RS130s excavated is enormous. And the issue is not a widespread problem.
We will consider your request. Is your Rose device also experiencing this problem?
There is at least one member on this forum with two failures. I think it’s fair to ask what happens if this fails outside of warranty? How will it be handled, what will it cost?
The RS130 was released not long ago.
Repairs are available free of charge if the symptoms are present.
Will this failure be replace for free in say 5 years?
Since this is not a failure that occurs in all devices, we cannot make any promises in that regard.
@ROSELOA @ROSEHAN I’m beyond frustrated with my brand new RS130, manufactured in September 2024.
All I did was use the restart feature in the Rose app while the screen was off, and now the device won’t restart at all. It’s infuriating to see a $6,000 device turn into a brick. Thanks, Rose.
This is the second machine I’ve had this problem with. The first one was replaced with a new unit, and now this brand new replacement will have to go in for service. What a shame.
Exactly what happened to mine. Almost seems like a software issue that bricks the RS130. Not that it is any less frustrating as I’m waiting for a replacement unit for the same thing.
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@moderators You must promptly and publicly address this and other hardware concerns to acknowledge ongoing quality issues and provide assurance that existing RS130 owners will receive appropriate support in the event of similar hardware failures. A continued pattern of ignoring, deflecting, or denying these issues may raise serious legal and consumer protection concerns.
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If you’re wondering about the incident’s status, the device is still awaiting spare parts or authorization for replacement from ROSE. Quite impressive, isn’t it?
Note to self…DO NOT USE THE APP TO RESTART MY RS130…I never have used it and always just hold down the 4th button up top.
I’m the same. After I tried to turn the screen off and on in the app and bricked mine, it is only by the button on top now for me.
Same thing just happened to my RS130. Very sad to hear this seems to be a common repeated problem and that rose support are not doing anything about it. What am I supposed to do while I wait months for a replacement unit thart might well fail in the same way again. really disappointing for what is a VERY expensive unit that is only 4 months old.
I would like to stop using HiFi Rose equipment and swap to something else now as I have lost confidence, but I guess getting a refund now is out of the question and I am now stuck with this dodgy piece of crap (well, will be stuck with it when I get it back from repair).
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Seems to happen to a LOT of units
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It’s definitely concerning. I’ve reached out to HiFi Rose both publicly and privately asking for more information, but unfortunately haven’t received even an acknowledgment. That lack of communication only adds to the uncertainty.
As has often been the case in the past, HiFi Rose hasn’t directly addressed this growing problem, which leaves all of us guessing about what’s really happening—and wondering if, or more likely when, we’ll be affected by these hardware issues.
I experienced a screen failure myself, and while the U.S. distributor did step in and resolve it, I can’t help but feel uneasy. I’m not confident the same issue—or another unexpected hardware problem—won’t happen again in the future.
@ROSEHAN any comments? If you elect to not reply you will illustrate the lack of transparency to your current and potential customers.
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Dear HiFi Rose users
We apologize for the late response.
We are currently investigating this issue.
We have not yet been able to reproduce the issue on our end, and we will work to resolve it as soon as possible.
We apologize for any inconvenience.
can’t believe it!
Easy to find out in using als Roon Endpoint and set in Roon standby to 5 sec.
Let then start playing something through Roon to the device again.
Perhaps not after the first try, but after some tries, the device starts playing, but display remains black and you can’t “wake fully” the device with the app, the remote or the knop.
We have an update file that addresses the issue where the RS130 Roon device won’t power on after the set standby time has elapsed. Please request the update file via the email address below.
eunseong96@citech.kr