RS130 Reliability Escalation: Field Failures, Root Cause, and Customer Protection Policy Required

[Bicycle]

I do miss my rs130. Im waiting for them to release an updated version, rs130a with processing power same as rs151

[duffer5]

Any updates to the below? @moderators

@duffer5

Thanks for the update and for forwarding internally — I appreciate that these may require leadership review.

To keep this constructive and avoid this drifting indefinitely, can you please provide:

1. A timeframe for when we should expect a follow-up response (e.g., by what date/week)?
2. Clarification on what you mean by “appropriate response” — will that be a written position on each proposal (current-revision board policy / revision logging / repeat-repair replacement guidance / escalation communication standard)?

Also, one item seems feasible without major policy changes: revision transparency.
Regardless of whether you mandate “latest revision only,” can HiFi Rose at least require that distributors provide owners a simple service record showing the board part number/revision installed for mainboard/CPU/audio board replacements? That alone would materially reduce uncertainty.

I’m asking because this thread is being read by current owners and prospective buyers, and the community needs clear, written guidance—not just “we’ll review.” I’ll keep the thread updated with any official response you provide. @moderators

Thank you.