It would not. Lack of Tidal Connect (or Spotify Lossless) has nothing to do with the version of Android used. Or with the hardware, for that matter.
Short update, my RS130 is still in repair, no feedback or information what so ever from the Swiss distributor. Needless to say that I am very disappointed.
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Did you contact the Swiss distributor, Piega SA, to request the repair?
Please reply to the questions below by email. As soon as you send your email, I will contact the Swiss distributor on your behalf.
- On what date did you request the repair for your RS130?
- If possible, please let us know the name of the person you have been in contact with regarding the repair.
- Please describe the issue in detail.
eunseong96@citech.kr
@ROSEHAN, thanks for your support. Piega received the unit per end of December 2025.I contacted Piega by phone and they couldnât tell when I can expect to receive the repaired RS130 as they have not yet started the repair activities. After exchanging the mainboard twice (first time upon unboxing, second time 3 months later, Xmos error, resulting in no output signal) this time the unit started to show drop outs, the screen went black and from then on it couldnât be started or rebooted. Upon pressing the power button the only reaction is a relay clicking. At the moment I see no point in you contacting Piega, but Iâm very concerned about the reliability of my RS130. I have zero confidence that it will perform reliably for the next years. Luckily I still have my CocktailAudio X50Pro that despite being 7 years old runs flawlessly so at least I have an option to listen music.
I have contacted Piega and asked them to repair your unit as soon as possible and return it to you without further delay.
They appear to have many ongoing repair cases at the moment, but we sincerely hope that your unit will be repaired as quickly as possible so that you do not have to wait any longer.
We would like to apologize once again for the inconvenience this situation has caused.
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@ROSEHAN
Thanks again for your support. As already mentioned I had contacted Piega and everything was arranged. I was just unsatisfied that I got no response over more than 3 weeks after sending the unit for repair. I really hope this is the last time that my RS130 needs to be repaired for the next 5 to 10 years. At least this is what I would expect based on the price the equipment.
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I have informed them and asked for prompt action on your case.
We sincerely apologize for the inconvenience.
If you have any other issues or questions in the future, please feel free to let me know.
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I received my repaired RS130 yesterday. The mainboard was replaced for the third time and so far everything is working. Despite all Iâm not very confident that my unit will continue to run reliably for the next few years and the end of warranty has not been extended. Iâll give it one last chance but the next time it breaks down Iâm getting rid of it as I simply donât enjoy using it anymore.
Just stop cooking lentils with rice on that device.
We apologize for any inconvenience caused.
If the same issue occurs again, please contact us at the email address below.
eunseong96@citech.kr
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@ROSEHAN
As expected a few months later, for the fourth time, my RS130 has quit working. Same issue as the last times, I can hear a click upon pressing the power button but nothing happens. Iâm bringing the unit to the seller so that he can send it to the Swiss distributor for repair but this time I expect Rose to come up with a suggestion how this will be handled in the future as my warranty expires in December 2026. Just to remind you that the unit had the same error when brand new upon unboxingâŠ
Iâm really sorry to hear this, but after four failures of the same RS130âincluding the same problem occurring when the unit was brand newâthis has moved well beyond what I would consider an isolated repair issue.
At this point, HiFi ROSE needs to come clean with RS130 owners about what is causing these repeated failures. If there is a known component, design, manufacturing, or firmware issue, owners deserve transparency about exactly what is happening and whether other RS130 units are potentially affected.
Simply repairing your unit again and sending it back isnât an adequate long-term solution, particularly with your warranty expiring in December. If HiFi ROSE determines there is a systemic defect, then it needs to take meaningful corrective actionâwhether that means a recall, a replacement program, or replacing affected units with versions that incorporate a verified fix.
Four failures of the same high-end product should trigger a root-cause investigation and a permanent solution, not another trip through the same repair cycle.
I genuinely feel for you. You paid for a premium product and have been extraordinarily patient. HiFi ROSE now needs to explain why this keeps happening, what has actually been done to correct it, and what it intends to do for owners if the problem returns outside the warranty period. At this point, transparency and accountability are warranted.
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@duffer5 thanks, I have contacted Rose and the Swiss distributor. I have clearly stated that I expect them to replace the unit or at least extend the warranty for 2 additional years. The last time they assured me that the defective components (mainboard and power supply board) were replaced by updated versions. Obviously that has not solved the problem.
This time the unit broke down when restarting it from the app whilst the display was shut off.
Maybe someone wants to put his/her RS130 to the testâŠ
First of all, we sincerely apologize for the repeated inconvenience you have experienced with the same issue.
Considering the symptoms you described and the previous repair history, it is possible that the issue may be related to a mainboard or power-related board failure. However, the exact cause can only be determined after a proper inspection of the unit. Therefore, we recommend having your RS130 inspected and serviced through the Swiss distributor.
Since you previously had the mainboard and power supply board replaced and the same symptom has occurred again, please make sure to provide the distributor with the full repair history and details of the recurring issue so that they can thoroughly investigate the unit.
We also understand your concern regarding your warranty, which expires in December 2026. However, any extension of the warranty period or possible replacement of the unit will need to be discussed directly with the distributor in your country.
Therefore, when contacting the Swiss distributor, please explain that this has been a recurring issue and also discuss your request for a warranty extension or possible unit replacement with them.
We sincerely apologize again for the repeated inconvenience and appreciate your patience and understanding.
2 weeks later, no response, no update, the Swiss distributor has not responded to my mails demanding replacement of the unit or at least an extension of the warranty. Iâll wait another week and will then seek legal support to initiate redhibitory action.
@Rasidaba, Iâm really sorry to read this update. After everything you have already been through with this RS130, I think you have shown extraordinary patience.
What troubles me most is that HiFi ROSE acknowledged here publicly that your unit has experienced the same recurring failure even after the mainboard and power supply board were previously replaced . They also acknowledged that the latest failure could again involve the mainboard or power-related circuitry.
And now, two weeks later, you apparently canât even get a response regarding a replacement or warranty extension.
At what point does HiFi ROSE itself step in?
This is no longer a customer reporting a single defective component and asking for an unreasonable remedy. You have an RS130 that experienced this problem when it was essentially new, has suffered repeated failures, has undergone significant repairs, and has now failed again with apparently the same symptoms.
Simply telling you to take the matter up with the Swiss distributor doesnât seem adequate anymore.
The distributor didnât design or manufacture the RS130. HiFi ROSE did. And when a premium product suffers the same serious failure repeatedlyâeven after replacement of major internal componentsâI believe the manufacturer has a responsibility to become directly involved in determining the root cause and ensuring that the customer receives a permanent solution.
I also find the warranty situation particularly concerning. Your warranty expires in December 2026, yet a substantial portion of your ownership experience has already involved recurring failures and repairs. You shouldnât now have to worry that another repair gets you just beyond December and then the same problem becomes your financial responsibility.
At this stage, I think your request is entirely reasonable: replace the unit with a properly functioning RS130 or provide a meaningful warranty extension that protects you if this failure occurs again.
And frankly, HiFi ROSE should also be investigating why this particular RS130 continues to experience the same failure after major boards have already been replaced. If there is a broader component, power-supply, mainboard, manufacturing, or design issue affecting some RS130s, owners deserve transparency about it.
I sincerely hope @ROSEHAN sees your update and becomes directly involved rather than leaving you to continue chasing a distributor that isnât responding.
Four occurrences of a serious failure and multiple major repairs are enough. You purchased a premium streamer, not an ongoing repair project.
Please keep us updated. I think a lot of RS130 owners will be very interested in seeing how HiFi ROSE ultimately handles this.
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@duffer5, Iâm really fed up with this whole story and want to get rid of the RS130. As I cannot sell my RS130 in good faith Iâm trying to get my money back. My idea is to get a Roon Nucleus one and use my trusted CocktailAudio X50Pro as a pure streaming bridge. Iâm currently using the X50Pro and it sounds at least as good as the RS130. The streaming bridge is connected to a Backes and MĂŒller ICE 502 Pre-Amp and a pair of Backes and MĂŒller JubilĂ© active speakers.
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@Rasidaba, I completely understand your frustration, and after everything youâve experienced, I certainly understand why youâve reached the point where you no longer have confidence in this particular unit.
Iâve experienced an RS130 failure myself. In my case, the screen failed completely and the unit ultimately had to be replaced. Fortunately, my replacement has been functioning properly, but experiences like yours understandably raise concerns for me about what happens if another significant failure occursâparticularly as these units age and eventually move beyond their warranty periods.
Your situation is especially troubling because this isnât a single isolated failure. Based on the history youâve shared here, your RS130 has experienced the same or similar problem repeatedly, major components including the mainboard and power-supply board have already been replaced, and yet youâre once again dealing with a nonfunctioning unit.
To be clear, I donât have the technical data necessary to claim that every RS130 has a systemic design or manufacturing defect, and I donât think any of us should make that assertion without evidence. But repeated failures like yours, together with failures reported by other ownersâincluding my own screen failureâcertainly raise legitimate questions about long-term reliability that I believe HiFi ROSE should address more directly and transparently.
What concerns me most is the response when a customer experiences repeated failures. At some point, repeatedly directing an owner back through the distributor and repair process stops addressing the larger issue: why does this particular unit continue to fail after major components have already been replaced, and what permanent remedy is going to be provided to the customer?
Your case is a prime example. You now understandably donât feel comfortable selling the RS130 to someone else in good faith, yet you also donât have confidence in continuing to own it. Thatâs an awful position for a customer to be placed in after purchasing a premium product.
I also think HiFi ROSE needs to recognize the legitimate concern this creates for the rest of us as our RS130s age. These are expensive components, and owners reasonably expect many years of service from them. If significant failures occur outside the warranty period, repairs involving displays, mainboards, power supplies or other major assemblies could potentially become a very different proposition for the owner.
Iâm not predicting that everyoneâs RS130 is going to fail. There simply isnât evidence to support that conclusion. But I do believe HiFi ROSE owes its customers greater transparency regarding recurring failures that are brought to its attention, what root causes are identified, whether subsequent production incorporates any changes, and how customers experiencing repeated failures will be protected.
In your particular case, after multiple occurrences and major repairs that apparently have not produced a lasting solution, I donât think asking HiFi ROSE and its distributor for a permanent resolution is unreasonable at all.
Itâs genuinely unfortunate that youâve been put in this position. I hope HiFi ROSE recognizes that another repair alone may no longer restore your confidence and works with you and the distributor toward a resolution that actually brings this saga to an end.
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Why not go back to the dealer from whom you purchased the unit? Certainly they will have more pull with your local distributor than you as an individual customer. That said, it should not be so difficult for the distributor or Rose to step up in this situation. It does make me curious as to Roseâs long-term viability.
The dealer is already part of the game as he always has been the first point of contact and forwarded the unit to the Swiss distributor for repair. I find it very frustrating that Rose told me the Swiss distributor needs to decide how to proceed. I would have expected that if they signalize that they approve replacing the unit the distributer would follow that path. I see HiFi Rose 100% responsible for the quality issues and expect them to take responsibility.