RS150B won't index Various Artist compilation albums but RS151 will

Support
#1

Hi Everyone,

I have been working with a customer whom has recently told me about an issue he is having with the indexing on the RS150B. He has ripped around 15,000 tracks onto a 2TB internal SSD and he was convinced that there were some missing from the UI on the RS150B, after taking a backup of his drive I have confirmed that there are just over 15,000 tracks, however after rescanning his DB on the Rose, it is only showing approx. 7,700 tracks, and when you go into the ‘Music’ app. Most of the missing tracks are all from Various Artist compilation albums, which don’t show up on the ‘Music’ app, however if you go into ‘File Manager’ you can see the albums and tracks and even play them.

I’ve taken the copy of the customers database and plugged in the external SSD into our demo RS151 at the showroom and the files have all shown up as normal and are playable from the ‘Music’ app. Both products are running the most recent software and firmware.

Is there any reason that this is happening?

Thanks in advance.

#2

@HomeMedia

Please confirm a few things.

  1. Does the same problem occur after factory resetting your RS150?
    RS150–>Settings–>System settings–>Factory reset
  2. Does the same problem occur after replacing your SSD with another SSD? This problem occurred to several people, but it was resolved after replacing the SSD.
#3

Hi @ROSEHAN,

  1. Yes, the issue still occurs after a factory reset.
  2. I haven’t tried a separate SSD as I don’t currently have one spare, but I will look into this further. I’ll try plugging the same external SSD that I used in my demo RS151 into my customer’s RS150B, and all being well the scanning and indexing will all be correct; that way we can determine if the internal SSD is the issue.

Thanks for your help and I will keep you updated.

#4

@HomeMedia

Please check if the same symptom occurs even if you try the method below.

RoseConnect app–>Settings–>Media Library–>Click DB initialization in the upper right corner, and when initialization is complete, click the storage device to scan the DB.

#5

Hi @ROSEHAN,

Sorry it has taken me a little while to get back to you, I spent pretty much all day on Friday my customer, and have some more findings for you.

In my original message I said that my customer has near 15,000 tracks, after some deeper looking today, it turns out he actually has 8862 and we think the transfer was duplicating some files hence we ended up at near 15,000. But this still leaves us with the issue of the drive only seeing 7774 tracks and not the full 8862.

I have tried your suggestions from above and even initialising the DB through the app has stopped short of the full amount of tracks and is now only showing 7719. Both the app and the screen on the RS150B are refreshing even couple of seconds, like it does when you scan the DB, but it not longer shows the word progressing, and now says loaded. I have taken a screen recording of this happening on the app and will be happy to send a copy across to you, but I have uploaded a couple of pictures from the video showing the issue.

SCR-20250425-nvnh
SCR-20250425-nvnh992×2140 101 KB
SCR-20250425-nvsl
SCR-20250425-nvsl992×2140 108 KB

There are some ‘Various’ and ‘Various Artists’ albums being shown now, but we are clearly missing out on a load of files. I think there might be a software error or glitch that is causing the RS150B to not fully update/scan the DB.

I have today (Monday) received a new internal SSD for my customer. Using my demo RS151 I have copied the music across and I have encountered the same issue with only 7719 files showing, missing some of the tracks/albums, and the ‘processing’ wheel keeps popping up regularly even though the scanning is being shown as finished.

All the files I have were ripped from my customers CD collection straight onto the RS150B using the RSA780 CD Drive.

Any light you can shed on this conundrum would be much appreciated; thanks in advance!

#6

@HomeMedia

The issue has been fixed now.
Please check a few things.

  1. Please tell me the version information of your RS151.
    RS151–>Settings–>System version info
  2. Are all your RoseConnect apps updated to the latest version?
  3. 15,000 songs will be a lot of data. Did you give RS151 enough time to scan?
#7

Hi @ROSEHAN,

Just to clear things up for you. Initially the RS150B was telling me that we copied 15,000 tracks across, however after looking at the copied folder in more detail and it’s showing that there’s 8862 files. So that’s the number I think is more accurate.

  1. The RS151 I have here is running Rose OS 5.7.13
  2. Yes, my RoseConnect app is all up to date
  3. I have left the RS151 to scan in the background over a few hours and the scan ends at 7719 files scanned every time and the gold loading wheel is constantly popping up every few seconds in the ‘Media Library’ section on both the RS151 unit and the app when it’s connected to the RS151. No matter how long I leave the RS151 or RS150B to scan we get stuck at 7719 files, which is nowhere near the 8862 files that the external drive is showing that we have.

I am going to load some of the missing tracks onto a separate drive and reload them onto the RS151 I have here and see if I can either load them across (meaning there has been an issue with the file transfer) or if I get an Overwrite or Skip on those albums which would lead me to think there is an issue with the DB scan or something along those lines.

I’ll probably have a play with this more tomorrow and I’ll let you know how I get on.

Thanks again or you continued help with this. :slight_smile:

#8

Hi again @ROSEHAN,

I have played about with a couple of the albums that were causing issues and went as far as retagging the metadata on a Windows PC and then re-copied the album across and for some reason the metadata reverted back to the incorrect tags, so unfortunately I am no further forward with this!

Have you got any more ideas on what we can try?

Thanks in advance!